I had to wait 3 months before I could review this hotel again since I had stayed in October and had not such a great experience and then stayed again in December and had the best stay ever in Kingston. After a one time not so good stay in October due to some rowdy college kids, the manager made sure...
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Reviewed 8 November 2011
Dear OttawaMike_10,
Thank you for your complimentary words regarding your recent stay. We appreciate your continued patronage and for taking the time to review our property. Upon your return, please contact me as I would like to personally welcome you to our hotel.
Warm regards,
Scott Follwell - General Manager
Holiday Inn Kingston Waterfront.
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The staff were really polite and helpful. The breakfast buffet was good. The location is very convenient to downtown Kingston. I also had trouble locking my balcony door but figured it out eventually. Check-in and check-out were very fast. The room could have been a bit cleaner.
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Dear sunkitten,
I am pleased that you enjoyed your stay at the Holiday Inn Kingston Waterfront. I noted your comment regarding room cleanliness and I have reviewed this with our Executive Housekeeper for immediate correction. We appreciate you taking the time to review our hotel and certainly hope you will choose to stay with us again on your next trip...
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Stayed here on Jan 23rd for work. Actually got a really good Hotwire deal and upgraded my room to King for another $10. First time I've ever had to pay to 'upgrade' to a king bed. Wasn't too happy about that. The room was neat and clean, bathroom was ok but faucet needed replacing. Roomservice was prompt but didn't see...
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Dear fulrach,
While we are delighted to hear that your overall stay was to your satisfaction we would like to offer our sincerest apologies with the mix up regarding your room charge. We pride ourselves on exceeding the needs of our guests and can assure you that we are examining the situation very closely to determine what may have occurred...
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Great service, wonderful location, fantastic Place for a little getaway.
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Dear Kjv8677,
We appreciate you taking time to review the Holiday Inn Kingston Waterfront and are delighted to hear that you enjoyed your stay. We will look forward to welcoming you back soon!
Regards,
Scott Follwell - General Manager
Holiday Inn Kingston Waterfront
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We have stayed here before, but were dissatisfied with the hotel this time. Our room (509) was not very clean (less than a comfort inn), had no hot water, just warm; the sliding glass door didn't lock; the carpet felt dirty and the bedside table had hairs on it as well as the ring from a previous person's beverage.
We...
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Dear Dineramic,
Thank you for you review on the Holiday Inn Kingston Waterfront. We take each issue very seriously and will be taking steps to address them. We regret that you experienced inconsistencies during your stay but are proud that you thought so highly of our staff. We aim to provide the highest level of satisfaction to all our customers...
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We have stayed at this hotel and have always had a great time using their pools and exercise room. Great location on the waterfront right by many restaurants and shopping.
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Dear MuskokaBogart,
Thank you for your complimentary review of the Holiday Inn Kingston Waterfront. We are pleased that you enjoyed our hotel services and our wonderful location. We would be honored to have you stay with us again on your return trip to Kingston!
Warm regards,
Scott Follwell - General Manager
Holiday Inn Kingston Waterfront
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We decided kind of last minute to do a get away for News Years Eve. We emailed the hotel and Christina, Assistant Guest Services Manager provided us a lovely deal including a room with a view of the basin, parking and breakfast on New Years Day. We arrived early and to our surprise our room was available. We were in...
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Dear BlueJai,
The Holiday Inn Kingston Waterfront Associates were delighted to read your complimentary feedback on our property. We not only appreciate you taking the time to leave a review of our property but also for choosing to stay with us for your New Year's getaway to Kingston.
We strive to provide our guests with an extraordinary experience and we...
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We stayed overnight at the Holiday Inn, and to our delight, when looking out of our balcony, a tall sail ship was docked on our side of the hotel, quite a view. Rooms are clean, with plenty of amenities, breakfast buffet was good, and the indoor pool and gym facilities are fine. The location is nice as it is downtown...
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Dear CatGal_10,
Your complimentary feedback is appreciated by our hotel; many thanks for taking time to share your experiences. The yacht you mentioned in your review occasionally moors at our hotel throughout the summer. It is a 110 foot Brigantine called the "Fair Jeanne" and is used for Youth and Adult summer camps. The crew always welcomes tours as well!...
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We will be visiting Kingston regularly with a daughter in university there. I have stayed at the Four Points Sheraton in previous trips to Kingston and have been quite satisfied. I am a Priority Club Platinum member and decided to use some of my several hundred thousand points for a weekend in Kingston. For some reason, the hotel made available...
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Dear letsmakeadeal,
It was our pleasure to host you as our guest! We are always striving to improve our hospitality and service and we appreciate your kind words. When your travels lead you back to Kingston, please contact me directly for reservations at 613-549.8400 ext 2600.
Warm regards,
Scott Follwell - General Manager
Holiday Inn Kingston Waterfront
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I stayed here for a couple of nights. The room was definitely lower quality than I expected for the price. (I'd say it was a star lower than advertised). There was nothing wrong with the room, per se, but the furniture and the bathroom fixtures seemed a bit grungy and cheap. The room size was fine, the hotel was very...
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Dear nojTA,
Thank you for providing objective feedback on the Holiday Inn Kingston Waterfront. We are happy you found our hotel to be clean and well located in the heart of Kingston's downtown core. We are sorry to hear that our décor wasn’t to your taste but do trust the other aspects of your stay were to your liking. Upon...
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77 Reviews
120 Reviews
