PROS:staff was helpful, courteous and responsive CONS: I used 14,000 aeroplan points to book this hotel. I was going to book a cheap 3 star hotel online that would be the equal to about 5000 points but I wanted a nice hotel so i decided to use my points. BIG mistake! This hotel is in a 2-star category-no more. Room... More

We arrived at this hotel after spending a sodden week in Victoria, B.C. where it seemed I could never get warm. I immediately turned up the thermostat and there was heat for a few moments followed by cold air. My wife got a hot shower and then grabbed the (one and only) provided soft and warm bathrobe. I put on... More

Me, my now husband, and 10 of our family and friends stayed at this hotel the night before flying out for our wedding. The hotel itself was fine for a one night's stay, but the shuttle driver we received was horrendous. After THROWING our suitcases precariously into the back of the shuttle, the driver (who drove like a mad man)... More

Its clean, offers free parking. Friendly staff. Offers free shuttles to the airport but terminal 3 is a five minute walk. Id stay here anyday again! More

Hotel is grossly over priced. I paid $185 for a night. Chose it as it was close to the airport and had the "Sheraton" association. Very disappointed all round. Price for the room, slow service in bar for food, expensive food and drink. Generally grubby, beat up and out of date. Heating was noisy and air con came on at... More

Have stayed here now twice and unfortunately, both times have been just so-so. The facility is in good condition with a nice staff. However, the hotel rooms themselves are very low quality compared with other types of hotels in this category and in the same area. The restaurant is passable, but don't expect too much. Breakfast buffet is just slightly... More

I stay at this hotel quite often for business as it is convenient being right across the street from Pearson airport and I have never really had any issues until my most recent stay. Here is what happened. Four of us were staying at this hotel on business and we wanted to head up the street to a steak house... More

This is an above average four points, in speaking to the overall public spaces. The rooms are standard fare four points....being relatively small and basic in nature. The public spaces, however, are very open and quite large for this chain. Staff very friendly and helpful. Overall just an overnight airport hop, but great stay for the price. More

We stayed at this hotel the night before leaving on a 1-week vacation to Cuba. Our intention was to stay somewhere close to Pearson and take advantage of the park & stay service. Parking - We had no issues with parking. The lot is big and there is ample lighting. Rooms - The rooms are dated, very small. The bathroom... More