We stayed here twice in the last month and loved it both times. The first time we went on the "waterpark" deal whereby we stayed one night and got to spend two days at the waterpark. We came from out of time and asked to check in early. They had no regular rooms ready so gave us an upgrade. We... More

We stay here a few times a year and love this place. It's quaint!! More

We stayed at this hotel for our first anniversary as a couple. The hotel has a gorgeous lobby. Readers should be aware that the signage inside and outside the building is pretty hard to follow, not quite clear for parking and checking in and what not. Regardless, the employee who checked us in was extremely helpful and actually knew who... More

We have stayed many times at the Crown Plaza in Niagara Falls, what I love most about the hotel is the look and feel. It's the first hotel at Niagara Falls and has just a unique feel that you won't find in a newer hotel. The staff at the Crown Plaza are very friendly, from the front desk to any... More

Checking in was a breeze. It literally took about 5 minutes. I have a priority club membership and was given an upgrade to a higher floor with free internet access, which is always a big bonus for me. The receptionist was extremely pleasant and helpful. She made excellent suggestions about dining with the kids and activities to do. The staff... More

Had to attend a professional event on Sunday from 8 to 4, so why not spending Saturday night at the same hotel? Booked a falls view room, the best thing you can do!!! The fireworks on Sat night were amazing!! I had a little issue upon check in (went up to the room and found it undone) but the manager... More

My boyfriend and I come to Niagara Falls once a season for a getaway close to home. We always try someplace different to discover and we chose Crown Plaza looking for a mostly indoor adventure. There was plenty to do around the hotel connected to Casino Niagara, Indoor Water Park, Hard Rock Cafe/ Club, Rainforest Cafe, Starbucks, Hershey's, gift stores,... More

We recently stayed at the Crowne Plaza in Niagara Falls with some friends and their children. Check-in was easy. Our room was a standard room with two double beds and was very clean. The beds were also very comfortable. Access to the waterpark connected to the hotel was good and the kids really enjoyed the waterpark. We've stayed at Great... More

The hotel is lovely, the staff very friendly and helpful. If you are looking for a hotel that does not spare any expense for the little things: then this is the place to stay. The rooms are very clean and comfortable. The mattresses on the beds are wonderful !! There is a care package in every room. My husband is... More