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Sterling Inn & Spa

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Traveller (1687)
Room & Suite (902)
Dining (107)
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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About

#1 of 113 hotels in Niagara Falls
Location
Cleanliness
Service
Value
Travellers' Choice
As Niagara Falls' only Boutique Hotel the Sterling Inn & Spa is a fusion between a luxury hotel and a Fine Inn. From the tranquility of our full service spa, to our fine dining restaurant AG offering regional cuisine in a cool urban setting, the Sterling Inn & Spa is truly an experience in its self. With amenities and rooms that cater to couples, it is the perfect place for a honeymoon or romantic getaway.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Conference facilities
Spa
Baggage storage
Wifi
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast in the room
Special diet menus
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Steam room
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Fireplace
Room service
Refrigerator
Flatscreen TV
Complimentary toiletries
Safe
Seating area
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Romantic
Centrally Located
Languages Spoken
English
4.5
4.5 of 5 bubbles2,279 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Sterling Inn & Spa is often commended for its prime location, easily accessible to nearby attractions and ideal for those who enjoy exploring by foot. Guests have called out the inn's atmosphere, which is enhanced by the cozy fireplaces and romantic details such as rose petals. While the spacious rooms with steam showers and jacuzzis are a hit, and the service earns rave reviews for its friendliness and delightful breakfast in bed, some reviewers warn about additional charges like parking. Overall, the inn's value and cleanliness are frequently praised.
Location
Convenient
Atmosphere
Romantic
Rooms
Spacious
Value
Fair
Cleanliness
Spotless
Service
Friendly
Amenities
Outstanding
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2,279Reviews51Q+A100Room tips
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DavidinLove wrote a review Mar 17
Toronto, Canada5 contributions1 helpful vote
Had a great stay at the Sterling Inn. The rooms are huge, clean and very quiet. Excellent, friendly staff. David greeted us with a smile at check in and all staff were helpful and kind throughout our stay. The breakfast in bed was a bonus. We were served fresh quiche, croissants, fruit and yogurt with juice and french press coffee. The only complaint was the room temperature overnight. We were quite uncomfortable and tried to turn on the a/c but it being winter figured was not on. Otherwise will come back again but maybe in a different room.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded yesterday
Thank you DavidinLove, for choosing to visit Sterling Inn & Spa. We appreciate your feedback on your visit and are so sorry for the guestroom temperature that you mentioned. We would appreciate nothing more than to welcome you back again, to ensure a restful and enjoyable visit with us. Please reach out to me directly, as I would be happy to assist with your accommodations. Yours in hospitality, Deanna DiFilippo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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STEPHANIE N wrote a review Mar 15
1 contribution
This was our second time staying at the Sterling Inn. We love the atmosphere, rooms, service, and location. Everything is always clean and inviting. It has such a cosy feel to it… The perfect place to crash after a fun day out! We will always choose to stay here when we come to Niagara. We always recommend this place to our friends and family when they visit.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded 4 days ago
Dear L1150WOstephanien, Thank you for choosing Sterling Inn & Spa as your hotel choice when visiting Niagara. We are so appreciative and flattered to hear you always choose to stay with us and have recommended our lovely boutique to your family and friends. Hearing that you enjoy our property and the amenities we have to offer, is so appreciated. Thank you for your review and comments as we appreciate that you took the time to share your experience with us. We are looking forward to your next visit with us. Yours in hospitality, Deanna DiFilippo general Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tammy O wrote a review Mar 14
Toronto, Canada13 contributions11 helpful votes
The hotel was beautiful. Staff is very friendly & helpful, they truly go out of there way to make your stay the best! Full coffee station in the lobby. A Spa & Restaurant (We didn't hit the spa, but restaurant, AG, was fantastic, fresh and we had a wonderful evening/meal here) The rooms were big, spacious & clean. All hardwood floors (which we loved). Amazing Jetted tub (slippers & robe) cute little kitchenette and a fireplace (complementary water in fridge) Brkfst in your room which was wonderful! Nice comfy big bed and a huge washroom. Really, REALLY loved the room and hotel, 5 star all the way! We will be back!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: This is a great hotel hidden in the back yet so close to everything! Walking distance to many...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded 4 days ago
Dear 652tammyo, Thank you for your review and wonderful comments. We appreciate all your kind words on our service, as we take much pride in ensuring we provide an exception experience for every guest. We are happy to hear you were able to visit and dine with us at our amazing restaurant AG Inspired Cuisine. The seasonal rotating menu they offer, is without a doubt an amazing dining experience within itself. It is no wonder why they are the top rated restaurant in Niagara. We thank you again for your review and comments, and look forward to your next visit with us. Yours in hospitality, Deanna DiFilippo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Al V wrote a review Feb 2024
1 contribution
Booked a night here on a promotional rate of $250/night and they later canceled my reservation because they realized it was a busy weekend and decided they wanted to charge more for the room. They initially said I could rebook for >1000/night and later called back and said $600/night. Overall I would say this is a pretty shady and unfair practice. I had to scramble for another hotel and many were already booked. Would not recommend to stay here based on how management operates. Beware they may cancel your reservation after you book and charge you more if you want to keep it.
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Date of stay: February 2024
Service
Trip type: Travelled with family
Room Tip: beware they may cancel your reservation and charge you more to rebook
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gail S wrote a review Feb 2024
Toronto, Canada46 contributions5 helpful votes
+1
Perfect night out. It was our first stay at the Sterling. We have been to Niagara regularly but this was a true treat. They upgraded us to a jacuzzi room and what a clean and spacious delight. It had everything you needed and more. Breakfast was brought to your room in the morning and the staff was great!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Quiet and perfect for a couple getaway. Nice little bar along with a dining area.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded 3 weeks ago
Thank you 623gails for taking the time to share your experience with us on TripAdvisor. We are so grateful that during this visit to Niagara you chose to stay with us at Sterling Inn & Spa. Hearing that you enjoyed your accommodations and the amenities we have to offer, delights us. Now that you have visited and enjoyed our services, we hope to see you again soon, when you are back in the Niagara area. Yours in hospitality, Deanna DiFilippo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sue Z wrote a review Feb 2024
1 contribution
Staff is wonderfully helpful and friendly. Hotel facility is beautiful and immaculate. Our room was very spacious, bed was very comfortable. Amazing "Breakfast in Bed" included, croissants are amazing. We were so happy to find such a gem.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded 4 weeks ago
Thank you Storyteller310544 for your wonderful review. We are so happy to learn that you enjoyed your stay, so much that you will be visiting again. Thank you for taking the time to review us for sharing your experience with us. We look forward to welcoming you again, when you are able to return. Yours in Hospitality, Deanna DiFilippo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christine M wrote a review Feb 2024
United States1 contribution2 helpful votes
Hotel canceled my reservation when they realized they could get more $ for the room due to the eclipse. They called and said I could have the room for $1200 when the reservation was for the normal rate of $200. Ridiculous. The person who called was rude, unapologetic and hung up while I was still talking.
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Date of stay: April 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Family-of-Five95 wrote a review Feb 2024
6 contributions1 helpful vote
The customer service was incredible. Debra K went out of her way to make us feel welcome. The rooms were beautiful and the steam shower was the best The breakfast was the most amazing part. I have never had better croissants, I wish I could have taken some home, we also were so close to the falls and the main strip
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Parking was overpriced at the hotel you can park close for a third of the price
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded Feb 9, 2024
Dear Family-of-Five95 Thank you for the wonderful comment about Debbie. She was flattered about the comments you experience from her service. We are delighted you enjoyed every aspect of your visit, including your breakfast in bed! We hope to see you again for another visit, when you are able to return. Yours in hospitality, Deanna DiFilippo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vern F wrote a review Jan 2024
1 contribution
Grea Place. This is a botique hotel, only 2 storyies. Parking was easy, nice easy walk to the falls. Our room was awesome. In addition to first class bedding, they have both a jetted shower and tub. We plan on staying there again this year for our wedding anniversary!
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Easy parking, exceptional botique property only 2 stores high. Just a short walk to the falls....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded Jan 27, 2024
Dear 192vernf, Thank you for your feedback on your recent visit with us. We are so happy that you enjoyed the amenities we have to offer. We are very excited not only to welcome you back but to celebrate your anniversary with you. Thank you again for taking the time to share your experience with us! Yours in hospitality, Deanna DiFilippo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JJ52 wrote a review Jan 2024
Dundas, Canada2 contributions
This hotel is a gem! Our room was large and beautiful with a fireplace and a jacuzzi for two and shower. We booked the Wine and Dine special which included dinner in the AG restaurant and breakfast delivered to our room. Both were delicious! Our compliments to the chef- a definite fine dining experience. All the staff are lovely, proud of such a great establishment. We will definitely return as will our friends.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded Jan 21, 2024
Dear Greensville, Thank you for this wonderful review. We are honored that you choose to visit us and take advantage of one of our seasonal packages. We will definitely pass on your complements to our culinary team lead by our talented Chef Cory. Please visit us again soon, and next time you must experience the prix fix option, as i am certain you will enjoy it. Thank you again for taking the time to share your experience while visiting Sterling Inn & Spa and AG Inspired Cuisine. Yours in hospitality, Deanna DiFilippo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$184 - C$322 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sterling inn and spa, sterling hotel niagara falls, sterling niagara falls, sterling inn niagara falls
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
41
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Sterling Inn & Spa - UPDATED 2024 Prices, Reviews & Photos (Niagara Falls, Ontario) - Hotel - Tripadvisor

Frequently Asked Questions about Sterling Inn & Spa
Which popular attractions are close to Sterling Inn & Spa?
Nearby attractions include Greg Frewin Theatrical Centre (0.05 km), Niagara SkyWheel (0.4 km), and Dinosaur Adventure Golf (0.2 km).
What are some of the property amenities at Sterling Inn & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Sterling Inn & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sterling Inn & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sterling Inn & Spa?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Sterling Inn & Spa?
Conveniently located restaurants include AG Inspired Cuisine, Weinkeller, and The WORKS Craft Burgers & Beer.
Are there opportunities to exercise at Sterling Inn & Spa?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Sterling Inn & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sterling Inn & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Sterling Inn & Spa?
Many travellers enjoy visiting Queenston Heights Park (7.7 km), Lundy's Lane Battlefield (1.3 km), and Chippawa Battlefield Park (6.3 km).