Most beautiful hotel in the most beautiful town in Canada. Above board customer service. After a fruitless search for our bottle opener in the room, we called the front desk, who advised us they'd tell the bar, and have one brought up. Turns out the bartender couldn't find one, so he RAN to our room with his! Apologizing profusely, he... More

We just stayed here, over the weekend of Feb 11. What a truly impressive place. We have stayed at Fairmonts and other luxury hotel chains worldwide and this place was absolutely top drawer in terms of staff and service. Cooper who checked us in/out was great. Great advice and knew just how to handle any requests we had - nothing... More

The front desk was under-staffed when we arrived and the check-in process was very slow. This does not take anything away from the friendliness and helpfulness of the staff, who were wonderful. There were also insufficient bellmen to assist with the luggage, so I had to take ours to our room myself. Its a beautiful old building with confusing corridors,... More

My boyfriend and I skipped away for a weekend to ourselves, The Prince Of Wales was the perfect getaway! With our stay we had a fabulous breakfast & brunch package, as well as access to The Pillar & Post to use there wonderful facility, including their 'Hot Springs" which was amazing (even though our room had our own jet jacuzzi)... More

From the moment we walked into the hotel it was PHENOMENAL.......!!! Down to the beautiful victorian decor and pretty floral arrangements. Checking in was flawless...... Katie and Cooper were exceptionally helpful. We've stayed in many hotels over the years and The Prince of Wales was by far the #1 hotel on our list. Katie was extremely efficient and her customer... More

Wonderful stay at the Prince of Wales as a one-night vacation for my husband and I. We stayed in a premium King Suite which was lovely. The room had a fireplace and a jacuzzi tub and a bay window. The room was part of a special to go with the Ice Wine Festival and included free tastings at 5 wineries.... More

Our third trip to NOTL , second for the Ice Wine festival but first for staying at the Prince of Wales. The staff was very gracious and helpful. The spa was small but the services were some of the best I've received. We had a suite that included a gas fireplace and leather sofa. Very "old world" comfy. A plus... More

The food and accommodations are excellent at this quality hotel in Niagara on the Lake. Parking is included and easy and convenient. We attended a one day conference there and out lunch was just great. Great salad and soup and sandwiches, etc. i cannot comment of the dessert as i was full from the other goodies. But they sure looked... More

Recently we had a Team Meeting at The Prince of Wales, it was booked very last minute and thanks to the professional, dedicated and accomodating staff it was PERFECT. The staff were able to anticipate my every change or whim to the meeting and accomodate with smiles all around. My group was impressed with the attention to detail, food quality,... More