Incompetent conference staff who are not on-site and apparently do not understand the requirements of a meeting or conference. Inattention to details and miscommunication between and amongst staff members leave clients confused or panicky. When they screwed up and were unable to provide something that was essential to our meeting, they seemed content to leave a phone message the afternoon... More

We stayed here for a wedding as the reception was here and this is where the guests were staying. Apon our arrival we get our room and the musty smell is more than i can bear. We are informed at the desk that there are no other avaiable rooms. Which explains why i did not get the king bed i... More

I stay at this hotel often as I am commuting between Ott and Tor. Always friendly staff, clean room, great rates and the complimentary breakfast is a bonus. This hotel is conveniently located right off the 401, good old Stevenson exit. The rooms in the low 200's are awesome (behind front desk). Office desk, couch, mini fridge and very spacious.... More

We requested a non-smoking room but were given a room that smelled from decades of stale smoke. Even walking through the hallway in the smoking section made it difficult to breath. After waiting and insisting, we were able to get a non-smoking room in a non-smoking section of the hotel. This hotel is at least 40 years old. There are... More

I booked into the Best Western Durham Hotel and Conference Centre not knowing what and which hotels/motels were good in this region. From day one, they are kind, courtious and extremely helpful! They made me feel at home during a very confusing relocation to this area. The rooms were always clean and the services were beyond expectations. The rooms were... More

There is nothing bad to say about this hotel. If you're in Oshawa, you absolutely must stay here. Every Wednesday there is a homecooked meal, the manager Adam is excellent, and his wife makes the best chili you'll ever have at a hotel. Don't bother shopping around, because this is the hotel you should stay at tonight. More

Like another hotel guest said, we believe this hotel has been falsely rated. It's the worst hotel we have ever stayed. First off the halls were not vacuumed and smelled very musty. In the room the bedspread was stained, the curtains were severely ripped. The sheets did not appear fresh (wrinkled) The carpet was also badly stained. The wood inside... More

I stay at this property almost weekly for work. I have never had bugs in my room and I have stayed there all summer. The staff and the General Manager are always friendly and go above and beyond to make my stay comfortable. Vaughan and Adam always remember what I like and when ever I see them stop to chat... More

The only good thing I will say about this place is that they refunded our money after we slammed down a glass on the front desk with a 5 centimeter bug in it that was crawling across one of the beds. All of us came away with bedbug bites and the place was just plain smelly, dirty and dank in... More