Stayed February 10-12, 2012. Very clean, great service from helpful and attentive Front Desk staff. Front lobby very busy with check outs on Sunday morning 10:00 a.m. and staff were hopping. Slight wait for vehicle but that was understandable due to volume of guests requesting their vehicles. Valet staff did a great job keeping up. Grill 41 was also very...
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We went to Winterlude on Sat. Feb. 11/ 2012 and stayed at Lord Elgin Hotel. The hotel and staff were amazing, the room was spotless, and the location was perfect. But..... like everything it has minor problems that should we should mention, after all this IS a site to help our fellow travellers. The room itself was pretty small, and...
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Thank you for staying with us this past weekend and for the great feedback.
Winterlude is one of our favourite times of year. The hotel is always busy and everyone is in great spirits. Having information officers from Winterlude on site makes it so much easier for us and for guests.
We hope you can make it an annual tradition....
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Our son got married in Lord Elgin Hotel In January 2012 , whole staff was very friendly and cooperative.The food in restaurant "Grill 41" was delicious ,Great place! all of us had a great dining expierence. Great atmosphere.Excellent service would do it again.
Chef and all the Mangers involved putting this event to gather were SUPERB.
Thanks a lot
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We are delighted to hear that everything went well with your son's wedding and that you enjoyed our restaurant - Grill 41. Our chef is wonderful and he will be thrilled to receive your feedback.
We hope to have the opportunity to welcome you back once again.
Sincere best wishes,
Ann Meelker
Director of Sales & Marketing
LORD ELGIN HOTEL
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Just got back two days ago from Ottawa. Stayed here and would definitely stay again. The location is within walking distance to the Rideau Canal (I skated it twice!), Byward Market, the Parliament Buildings, etc. The room was spotless, as was the bathroom. I'm really fussy about things like that, and had no complaints. The beds are very comfortable and...
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Thank you for the great feedback and detailng all of the highlights of your stay.
Our executive housekeeper will be thrilled to hear your comments about cleanliness. She is a true veteran and takes feedback to heart, so this will make her day!
We have recently purchased all new beds and the new 42" TV's were just installed last month,...
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We go to Ottawa 2-3 times per year for a get-a-way. We always stay at the Lord Elgin! Why?
The staff are friendly, helpful and welcoming.
The room is cozy and quiet - get one that faces Confederation Park.
The dining room staff are lovely. On our last visit we had an ill family member in hospital and we were...
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The Lord Elgin is a nice for a good price. It has the look and style of the old style high end hotels but could use a bit of renovation in the lobby and common areas, it doesn't strictly need a renovation but it would probably make the hotel look very nice. The hotel staff were friendly, especially the front...
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We are very grateful for the positive feedback you have shared. It also gives us an opportunity to update you on some great news.
As we speak, we are wrapping up the installation of wireless internet throughout the hotel. This should be complete by this time next week. As well, we will be replacing all the cabling, so our bandwidth...
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We stayed here last year for Winterlude. Our room overlooked the park with a spectacular view of the city. This hotel had everything we needed and more. Great location, great staff, great rooms, etc. We enjoyed talking to the guys working the valet. It seemed that most of them were hockey players. The hotel is also conveniently located close to...
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Thank you for the great feedback. Ironic that we are just gearing up for another Winterlude. We love this time of year. There is so much energy around the hotel. The canal is in great shape and they have added some beautiful new change buidlings on the canal. The ice carvings are being worked now in time for the judging...
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I've been to Ottawa a few times already for business and I found the hotels to vary in customer relations and room quality. The Lord Elgin is a great place to stay. The staff are very friendly and helpful and the on-site restaurant, Grill 41, is great. I don't particularily like Starbucks but there is one at the hotel.
The...
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We greatly appreciate your feedback. You have certainly pointed out what we consider to be our strongpoints - location and service.
As you mentioned, we are an historic property and yes, have a variety of room configurations. Many are quite roomy and the higher ceilings make them feel even more so. We certainly are more than happy to accommodate a...
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I stayed a week at the Lord Elgin for the third time since September. This time, I brought my husband with me to see Ottawa. He really liked the hotel, as I do, because the staff is just so wonderfully friendly. They really make you feel at home--I have never felt so comfortable in a hotel anywhere. I was there...
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Reviewed 17 September 2011
Thank you for the wonderful feedback.
As a a regular contributor to Tripadvisor, you are obviously an experienced traveller and know what you like. We are flattered then to receive such glowing comments , particularly as you have been with us repeatedly. There is nothing more encouraging than to have a guest return to us again and again.
We look...
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I have been to the Lord Elgin several times, on business as well as personal. Awesome location, outstanding staff, however at times it is a hit and miss with the quality of service, mind you that was a week end. The Lord Elgin is my hotel of choice for Ottawa, it is clean, warm and I look forward to my...
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Thank you so much for your feedback following your recent stay and for your continued loyalty. We are fortunate to enjoy such a great location with a beautiful park across the street to look at.
We would invite you at any time to give us feedback if the service is anything but excellent. It should be consistent at all times....
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