Travelled across canada and stayed couples of night here! Worst experience EVER!! Had to wait 30 mins at front desk for someone to check me in.. My room was double booked so i was switched from a queen size bed to 2 singles. (not impressed cause we asked for queen 4 months in advance) The bed are not comfy at... More

We are from the UK and were visitng family in Carelton Place and wanted to stay in the centre - the central location is the only good thing going for this hotel. It took ages to check in as there was no-one on the front desk and we had to scour the building to find someone who could help us.... More

I had searched the web in need of a over night stay for a funeral and needed a place with what I thought was some class. There website looked nice, the place had two places to eat and was in the center of town, perfect I though. When checkin the problems started, no one at the front desk, no one... More

Beautiful old limestone building. Hotel has tons of potential to be a beautiful grand place, but needs maintenance and TLC. The service leaves much to be desired - no one at the front desk when we checked in, tried to raise concerns or when we checked out. When our babysitter tried to call us she couldn't get through to our... More

Fantastic Staff! Great service and beautiful rooms. We had a lovely time!

The first impression was good. The front desk person was cheerful and helpful. We arrived in our room and the temperature was 59 degrees F, the 1st bad sign. It took a while to figure out the heating (cooling system) but we managed to warm the room up. The room was sparce but relatively clean. The bathroom appeared to be... More

Made a reservation for 4 8 months in advance for a family reunion and traveled 3000 miles to attend. Reservationist said they could accommodate us in the honeymoon suite using two airbeds. When we arrived, they had not reserved the suite. Acknowledged my confirmed reservation for 4 but put us in a room with one double bed and a twin,... More

The Carleton Heritage Inn is in the small town of Carleton Place, but don't pass by and miss the charm of this wonderful gem. The rooms are well-appointed and the quiet atmosphere allows one to truly rest. The restaurant on the main level serves good food not typically found on the Highway 7 circuit from Ottawa to points west. With... More