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BEST WESTERN Roehampton Hotel & Suites

3.0 of 5
808 Mount Pleasant Road, Toronto, Ontario M4P 2L2, Canada
Hotel amenities
Ranked #60 of 119 hotels in Toronto
3.5 of 5 stars 69 Reviews
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69 reviews from our community

    Trip type
Traveller rating
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Date Rating
BR613
Ottawa
Senior Reviewer
8 reviews
8 helpful votes
2 of 5 stars Reviewed 8 January 2012
1
person found this review helpful

Good points: Clean room; seemingly new, comfortable bed; my request for a quiet room was accommodated. Bad points: Dreadful, surly service when I checked in in the early evening, both front desk and doorman; when I returned to the hotel around 1 AM, my key card wouldn’t work; when I brought it to the desk, I received a lecture from... More

Was this review helpful? Yes
Supun Wickramasinghe, General Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review
30 January 2012

Thank you for taking the time to comment on your recent stay. We are pleased to hear that we were able to accommodate your request. Your positive comments regarding the cleanliness of room is much appreciated. I am very disappointed to hear that you had an unpleasant experience with our front desk guest service agent and would like to apologize... More

daphne7
canada
Senior Reviewer
10 reviews
7 helpful votes
3 of 5 stars Reviewed 23 December 2011

Stayed here with my family just for one night. Didn't know had to pay 14.00 for parking, the heat in the room didn't warm up the room but instead made a loud noise that was hard to sleep with, and the breakfast was dissapointing to say the least. There were also pistachio nut shells on the bathroom counter when we... More

Was this review helpful? Yes
Supun Wickramasinghe, General Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review
30 January 2012

I am sorry to read about your stay and would like to thank you for taking the time to give us your feedback. I have forwarded your experience to our Housekeeping Manager to discuss with his team to ensure that the cleanliness issues are addressed and a similar experience is not encountered in the future. I can assure you that... More

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sprigget
Chesterfield, VA
Senior Reviewer
9 reviews
7 helpful votes
3 of 5 stars Reviewed 24 November 2011
1
person found this review helpful

Just spent four nights at the Best Western. The hotel is convenient to local shops and restaurants. The staff are nice and accommodating. The linens are nice, and the beds are sleep-able. The rooms, while a good size, seem a bit run down. For example, the wallpaper was coming loose at several seems and there was a cigarette hole burned... More

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LaurelG15
London, United Kingdom
Senior Contributor
26 reviews
10 helpful votes
5 of 5 stars Reviewed 27 October 2011

I stayed here after a wedding at the Capitol Theatre and would highly recommende it for anyone else doing the same - it is (I think) the hotel nearest the theatre. The rooms are big - much bigger than I expected - the hotel is clean and the service friendly. More

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Supun Wickramasinghe, General Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review
11 November 2011

Thank you for your compliments in regards to our services and cleanliness of the hotel. Our team always goes above and beyond to fulfill guests needs. We are happy to know that you found our location convenient, thank you for your recommendation. We hope you choose to stay with us again in the future More

TravelBugMandy
Oxford, United Kingdom
Contributor
12 reviews
4 of 5 stars Reviewed 19 October 2011

Stayed her for one night on the 14th October for a Wedding that was taking place near Eglinton, I don't often stay in Toronto 'Downton' hotels but found this experience enjoyable. The Staff were very helpful and friendly, with the great north american customer service. They were able to order taxi's for us to the wedding service, very quick and... More

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Supun Wickramasinghe, General Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review
11 November 2011

Thank you for your comments. We are pleased to hear that you had a pleasant experience with us and your stay was comfortable. As a tea drinker I can certainly understand your point, and for your next visit please note that we do provide kettles to our guests upon request. We look forward to having you stay with us again... More

Friendlyface097
London, United Kingdom
Contributor
13 reviews
6 helpful votes
3 of 5 stars Reviewed 18 October 2011
1
person found this review helpful

It is not often I stay in a Downtown hotel on a private visit. I did have to do so while attending a wedding. This hotel had a good service, valet parking and is very central. The rate was $120 a night and did not include breakfast. Rooms were huge, something we dont get in Europe. All rooms were with... More

Was this review helpful? Yes
Supun Wickramasinghe, General Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review
11 November 2011

Thank you for taking the time to review us. We appreciate your compliments in regards to the service that you experienced while staying with us. We were pleased to know that you found the location was convenient and breakfast buffet was good value for money. We look forward to welcome you in the near future. More

JMAChicago
Chicago
Senior Reviewer
8 reviews
1 helpful vote
4 of 5 stars Reviewed 15 October 2011

We stayed here one night, and found much to enjoy. The bed was very comfortable, and the room was reasonably spacious, and clean. (The rubber mat for the bathtub was old and grungy, though. It should have been retired a year ago.) There was no microwave, although there was a refridge. The wi-fi internet connection in the room worked well,... More

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dicrom88
Bournemouth, United Kingdom
2 reviews
5 of 5 stars Reviewed 14 October 2011

After looking at many Toronto downtown hotels on the Internet, with very poor reviews, we chose the Roehampton Best Western which is about 25 mins. by bus & subway from city centre. We cannot fault the very spacious rooms with fridge and the excellent daily servicing. Also a free internet room is available as well as free local calls, which... More

Was this review helpful? Yes
Supun Wickramasinghe, Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review
8 November 2011

Thank you for taking the time to review us. I am pleased to hear that you enjoyed the facilities that we offer in our guest rooms. Microwaves are available upon request , therefore on your next visit please feel free to request one upon your arrival. I'm sorry to hear that you found the A/C - Heating control complicated to... More

dior17
Milton, Canada
2 reviews
4 of 5 stars Reviewed 10 October 2011

I stayed at this hotel after attending a wedding on October 7th. The room was huge and clean even thought we were given 2 double beds and not a king as requested. Since we arrived back to our room at 2am we were tired. We did not notice that we had slept in a little (11:15) we then recieved a... More

Was this review helpful? Yes
Supun Wickramasinghe, Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review
8 November 2011

Thank you for your review. We would like to apologize for not being able to meet your expectations. Although we do our best to accommodate all requests, unfortunately on this occasion we were unable to fulfill your request for a king bed. We are disappointed that our guests services team was unable to provide you with a pleasant experience while... More

188lovetotravel
Toronto, Canada
1 review
5 of 5 stars Reviewed 6 October 2011

I had a great stay last saturday (Oct 1st). It was a truely memorable experience, from the friendlyness of the staff to the cleanliness of the room. I would highly recomend staying here while visiting Toronto, as it feels like a home away from home. Great location as well in midtown Toronto, shopping and great restaurants are walking distance away.... More

Was this review helpful? Yes
Supun Wickramasinghe, Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review
8 November 2011

Thank you for your review. We are pleased to hear that you had a memorable experience with us. We look forward in welcoming you back to the Roehampton Hotel and Suites. More

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BEST WESTERN Roehampton Hotel & Suites Also Known As

  • Best Western Roehampton Hotel
  • Best Western Toronto
  • Toronto Best Western
Address: 808 Mount Pleasant Road, Toronto, Ontario M4P 2L2, Canada

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