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Crowne Plaza Toronto Airport

3.5 of 5
33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
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Crowne Plaza Toronto Airport
Ranked #59 of 138 hotels in Toronto
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279 reviews from our community

Traveller rating
    71
    104
    66
    22
    16
See reviews for
Families
38
 
Couples
64
 
Solo
50
 
Business
103
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 23 May 2013 NEW via mobile

The first room was very outdated, even though it was clean. The air conditioner sounded like a freight train when turned on and had a musty smell to it. They moved me to a second room which was updated. Much nicer furnishings but again had problems with the air conditioner. This one didn't work at all. Only blew hot air... More

Was this review helpful? Yes 1
Whitesburg, Georgia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

I recently stayed at this location for the Plast-Ex show the the Toronto Congress centre. The location is convenient for any event, the airport and to the city if you feel adventurous, beware of traffic!!! They must have listened to some of the reviews on this site because as an IHG Platinum member I was fully recognized and treated very... More

Was this review helpful? Yes
See 2 more reviews by Craig A for Toronto
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review
23 May 2013

Dear “Craig A” thank you for your review on TripAdvisor. As one of our Platinum members we are happy to show our appreciation of your loyalty to our company. Kind regards, Edwin Marroquín More

Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

Just arrived from a very long air trip, this hotel provided a really fast and efficent checkin, a comfy bed and reasonable value, staff helpfull but most of all i slept like a log!!! I was a little disapointed at the parking charge for guests but what the hell i guess that any hotel has to squeeze any cash it... More

Was this review helpful? Yes
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review
23 May 2013

Dear “Ray O” thank you for staying with Crowne Plaza Toronto Airport and for your recent review. We are pleased to hear that you stay was restful and our staff helpful. Kind regards, Edwin Marroquín More

Toronto, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

Location of the property is great, very close to the airport and the shuttle service is excellent. Very unfortunate that there were no recognition for IHG platinum member whatsoever - not even a bottle of water. Breakfast was great but only given a coupon for 1 even though my wife also a Platinum Elite with IHG. Room size is ok... More

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HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review
21 May 2013

Dear “mraquinas” we have reached out to you privately in order to find out more details regarding your stay and your status recognition. Please note that we continuously take initiatives in recognition our most valued guests, consistency, and take great pride with the relationships we have built with our platinum members. We hope to hear back from you on this... More

1 review
5 of 5 stars Reviewed 16 May 2013 via mobile

I used there Complimentry airport shuttle that was Every half hour so I did not need to wait long.I was not compleatly suited with the first room I was issued and I asked could I please try another, that the front desk receptionist at this Hotel went above and beyond to make feel important and that my buisness is Appreciate.... More

Was this review helpful? Yes
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review
21 May 2013

Dear “Real-Estate-Sparkle” thank you for your recent review of Crowne Plaza Toronto Airport. It is great to hear that one of our associates was able to go above and beyond to accommodate your needs. Kind regards, Edwin Marroquín More

Hamilton
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 14 May 2013

We stayed for one night before heading to Toronto airport. Check in was fast and efficent. The rooms were clean and beds were comfortable. The night we stayed the was a big hockey tournanment going on in Toronto, but I must say there was no disruption with loud kids running up and down the halls. Was a great place for... More

Was this review helpful? Yes
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review
21 May 2013

Dear “cujocatHamilton” thank you for your review on TripAdvisor. Your comments have been shared with our colleagues for review. We are happy that you enjoyed your stay and hope that you consider us again on your next visit. Kind regards, Edwin Marroquín More

Toronto, Canada
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 12 May 2013

I was provide this hotel after flight cancellation by Air Canada. Average and ok for overnight stay during travel. No complain, just basic but comfortable and clean. Breakfast was not included and is not really good. Shuttle service only 1/2 hr.

Was this review helpful? Yes
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review
13 May 2013

Dear “satoronto_12”, thank you for your comments. We are sorry to hear about your cancelled flight and the short visit at Crowne Plaza Toronto Airport. We hope that on your next visit you will be able to take a moment and enjoy the services and amenities the hotel has to offer. Kind regards, Edwin Marroquín More

oshawa
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 12 May 2013

My wife had a 7;30 flight out on Sat morning from Pearson. To save the worry of driving in traffic I booked a room at The Crown Plaza Airport for Friday night. I have stayed a 8-9 hotels in the area and this is by far the best yet. We had a king bed that was very comfortable in a... More

Was this review helpful? Yes
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review
13 May 2013

Dear “buckgame”, it is great to hear that you had an exceptional stay while at Crowne Plaza Toronto Airport! We hope that you keep us in mind for your next trip. Kind regards, Edwin Marroquín More

London, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 12 May 2013

Stayed in the Queen single room - spacious, well-decorated (although a little old), and so-so clean. Washroom could have been cleaned better. Overall, a really good experience. However, the restaurant downstairs is way overpriced, drinks are watered down, and breakfast buffet is ridiculously expensive ($25) - but doesn't match the quality. Guests be warned.

Was this review helpful? Yes
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review
13 May 2013

Dear “newtraveladdict”, thank you for your review. We are sorry to hear that the breakfast didn’t meet your expectations. Please note that our buffet breakfast starts at $16.95 per person and varies on the a la carte menu depending on what one orders. Kind regards, Edwin Marroquín More

Vancouver, Canada
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 7 May 2013

I received a great rate, that was my motivation. At check-in, I was upsold to a 2nd floor club room...larger and access to the club suite. I was surprised how small my room actually was, and with a low 7' ceiling. Breakfast was included with the upgrade, which was good, but I continually checked back to the small and dark... More

Was this review helpful? Yes
See 3 more reviews by John S for Toronto
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review
13 May 2013

Dear “John S”, thank you for taking a moment to review your recent stay. We welcome all guest feedback so that we can evaluate our service and improve upon it. We hope that we can welcome you back again in the future. Kind regards, Edwin Marroquín More

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Hotel Summarization (Beta)

What travellers say

  • Very nice(6)
  • Shuttle service(5)
  • AIR CANADA(4)
  • Early morning(3)
  • Ear plugs(3)

Additional Information about Crowne Plaza Toronto Airport

Address: 33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
Phone Number:
Region: Canada > Ontario > Toronto
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Children Activities Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#51 Business Hotels in Toronto
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Positioned only 2 km from Pearson International Airport and 25 minutes' drive from Toronto city centre, this hotel offers a complimentary 24-hour airport shuttle and an on-site restaurant. Crowne Plaza Toronto Airport features an indoor pool with a relaxing hot tub and sauna. Guests can take advantage of the 24-hour fitness centre, then work in the on-site business centre. The guestrooms at the Toronto Airport Crowne Plaza offers convenient amenities such as flat-screen TVs and free wireless internet access. Additional amenities, such as a work desk with ergonomic chair and cable TV, ensure a comfortable and productive stay. La Brasserie Restaurant at the Toronto Crowne Plaza serves international cuisine for breakfast, lunch and dinner. After dinner, guests can relax with a drink at the hotel's Rendezvous Bar. Toronto Congress Centre is 2 minutes' drive away and Toronto International Centre is 10 minutes' drive away. ... more   less 
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Also Known As:
Crowne Plaza Toronto Airport Hotel Toronto
Crowne Plaza Toronto Airport Hotel
Crowne Plaza Toronto
Park Plaza Toronto Airport
Crowne Plaza Toronto Airport Ontario

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Crowne Plaza Toronto Airport
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