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Sheraton Gateway Hotel Toronto Airport

4.0 of 5
Terminal 3, Toronto International Airport, Toronto, Ontario L5P 1C4, Canada
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Sheraton Gateway Hotel Toronto Airport
Ranked #37 of 138 hotels in Toronto
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751 reviews from our community

Traveller rating
    259
    294
    128
    48
    22
See reviews for
Families
140
 
Couples
245
 
Solo
105
 
Business
201
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
St. John's, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

We stopped in Toronto for an overnight stay on our way back home from Vancouver - It is convenient having a hotel attached to the airport, and having a break in travel makes it so much easier to travel with a four year old. Check in and check out was prompt and efficient. The room was tidy - It wasn't... More

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Peterborough, Ontario Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 21 May 2013 NEW

Once easy to get to, the Hotel is hurting until the "Rail System"connecting the terminals is back and running.(Sometime late in September 2013). Front desk service is mediocre at best, as an SPG member (preferred guest) I wrote the Hotel Direct about our problems and they kindly received a 2000 point increase to my account . I am not a... More

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Burlington, Ontario, Canada
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
182 helpful votes 182 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

My husband and I have been staying at the Sheraton Gateway Terminal Three Hotel one night prior to our vacation as a vacation tradition for many years now. From the moment we arrive we feel like our vacation begins. We are Club Lounge guests and it is positively heavenly! Ask to face the runway....fun to watch the planes coming in... More

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TimReardon, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review
21 May 2013

Thank you for sharing your feedback on TripAdvisor and including us in your vacation plans. I am happy to hear that we have been a part of your holiday tradition all these years. It will be our pleasure to welcome you back in July and we hope you have a great holiday. Sincerely, Tim Reardon General Manager More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 14 May 2013 via mobile

I will stay her again forsure, even having 4-6 hours between flights its a great place to take a nap. Hotel room was nice, lean, and roomy. The resturant was good but pricey. The shuttle running between terminals makes this even more convenient, only minutes away from terminal 1 on a free shuttle.

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Prague, Czech Republic
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 14 May 2013

I stayed on 12 May before flying home. I was able to get a late checkout as I had an evening flight to Australia. The hotel was clean and well appointed and check in was fast. Staff were very helpful. The bed was very comfortable and there was minimal noise despite the fact it was such a busy hotel. On... More

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Toronto
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 12 May 2013

My family and I stayed here prior to a very early morning flight- this hotel is connected to the airport and thus is very convenient. This was not our first time staying here and we were looking forward to it. The hotel staff were very professional and the room was very nicely appointed. I had requested a room higher up... More

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Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 11 May 2013

We have stayed here 3 or 4 times when having an early flight out the following day. Check-in has always been quick and easy. Rooms are always clean and well maintained. I also think the beds at Sheraton Hotels are the best in the business. Our last trip we ordered room service -- club sandwich and wings. Very good, fast... More

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TimReardon, Front Office Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review
18 May 2013

I would like to personally thank you for your comments about your last stay with us, it’s great to hear that our staff and hotel always meets your expectations, it’s definitely something we pride ourselves on. I know you enjoy our beds; did you know you can order them for your home? Visit www.sheraton-hotelsathome.com. We truly appreciate our customers’ feedback,... More

Courbevoie, France
1 review
5 of 5 stars Reviewed 10 May 2013

I was flying from Paris to New York for the weekend, with a short layover in Toronto. I got caught there in some very unfortunated situation preventing me from going any further and i had no other choice but flying back to Paris the following day. I was alone, exhausted, starving, pissed off and pretty shocked by what had just... More

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Toronto, Canada
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 10 May 2013

Large, quiet room with extraordinarily comfortable bed. Hotel staff helpful and supportive. Located in the airport per se: immediate access to Terminal 3 and three minutes to Terminal 1. This hotel made a huge personal difference in turning a predawn, long-distance flight into a positive experience. It would have been nice to stay longer, but then there wouldn't have been... More

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TimReardon, Front Office Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review
18 May 2013

I would like to personally thank you for your comments about your last stay with us, it’s great to hear that our staff have met your expectations. We pride ourselves on providing a truly Sheraton experience. We truly appreciate our customers’ feedback, it definitely helps us to evolve and grow. Kindest Regards, Ann Marie Noreiga More

Gander, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 10 May 2013

We stayed overnight to catch an early flight to Nassau. The location is fantastic and is convenient for easily getting to your flight. Because this hotel connects to the airport you can eat here or at any of the airport restaurants. Check in was easy and the hotel was very quiet. I personally found the hallways to get to our... More

Was this review helpful? Yes
TimReardon, Front Office Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review
18 May 2013

Thank you for your feedback following your stay in our hotel. I was very pleased to know that you had an enjoyable and restful stay. We look forward to welcoming you back. Ann Marie Noreiga More

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Hotel Summarization (Beta)

What travellers say

  • Early morning flight(11)
  • Room service(8)
  • Front desk staff(6)
  • Credit card(6)
  • Very clean(5)
  • Great view(5)
  • Saira Malik(5)
  • Very nice(5)
  • Free internet(4)
  • Club floor(4)

Additional Information about Sheraton Gateway Hotel Toronto Airport

Address: Terminal 3, Toronto International Airport, Toronto, Ontario L5P 1C4, Canada
Phone Number:
Region: Canada > Ontario > Toronto
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotels in Toronto
#32 Family Hotels in Toronto
#32 Business Hotels in Toronto
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The only hotel located inside Toronto's International Airport. It's the perfect choice for comfort and convenience. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Toronto
Sheraton Hotel Toronto Airport
Toronto Sheraton
Sheraton Gateway Hotel Toronto
Sheraton Gateway Hotel Toronto Airport Ontario

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Sheraton Gateway Hotel Toronto Airport
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