We had the most horrible experience. After complaining to the manager we got no results. Sheets were not changed, we had to help a worker to install and repair the air conditioning. After the manager accepted that they did not change the linens, still Casa de Mateo charged us for a clean room. This place must come out of bussiness. more

First of all, I believe there has been a huge improvement in the service and the cleanliness of this hotel compared to last year because honestly I don't understand how some people can be so harsh on their rates. For me and my family staying there was a great experience! The service was outstanding, with two young and dynamic concierges... more

I loved my experience at this small hotel, its staff was super friendly and very helpfull in giving us information about what to do in Montreal. The price is a lot cheaper than other hotels in the area and there is a very good mexican restaurant dowstairs (with a lot of ambiance). Rooms are nicelly decorated (mexican style) and very... more

Casa de Mateo was a basic place, the staff was friendly and helpful, the location coldn't be better. There is a mexican restaurant at the floor-level that belongs to the lodge. The room had only the minimum furniture, but it was clean, big and felt comfortable. I had a single room with a window that I was not allowed to... more

What a horrible experience! I have stayed in a few B&Bs, but this one is the worst! The place was not clean including stained pillows, absent fire alarm, window that did not lock, smoking area outside our hotel window,bathroom with leaky tap, broken closet doors, lack of towels and soap, stairs not thoroughly vaccumed, kitchen without soap or plug for... more

We didn't really have a problem with the room - basic, but clean (although it wasn't cleaned one night...apparently you you have to ask to have the room cleaned...oh, and the toilet got blocked one night, although we were quickly relocated). The chief problem with Casa De Mateo is the Mexican restaurant beneath it (which is part of the establishment,... more

You get what you pay for. Thats so true in this case. I went for a week. It began with the room not being ready. So I am put in another room to wait for my room for the week. In the end they tell me I can stay one night in this room and the other 6 in the... more

The hotel has a very good location in old Montreal, but the problem is the rooms are not clean enough, and there never seems to be staff to attend to when you need something. During Saturday and Sunday our room was not cleaned! We knew that hotel rooms are not 'bargain' in the city, but we would recommend people to... more

We selected this property from a third party representative. We were looking for an apartment/condo to rent for the week which was in a good location and had a kitchen. When we arrived at the "apartment" it was not as the pictures from the website presented it. The furntiure pillows were strewn about the room. There was only one window... more