We planned our 30th well in advance and reserved a Premium, non-smoking room with city views. When we arrived, we were given the keys to the room only to find it reeked of cigaret smoke. at the front desk, they offered us a machine to purify the air and we chose to change rooms. The only option was a regular...
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Good day,
We wish to thank you for taking the time to complete our Guest Survey following your recent stay at the Delta Québec. Please rest assured that your comments have been taken into consideration. Your feedback is of the utmost importance as it provides insight in order for us to improve the quality of our product and services. We...
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I brought 100 senior citizens to this hotel and everyone and everything was first class! I bit more costly than others but well worth the luxuries and accommodations. Spectacular breakfast each morning; wonderful staff and absolutely beautiful hotel. There wasn't one complaint in the group for the week. The location is perfect for travelers to get to all sites and...
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Good day,
We thank you for the time you took for giving us your opinion about our property, the Delta Québec. Do not worry, your comment will be sent forward and be taken into consideration. Your personal view of your stay is our greatest tool for our own improvement, as it is considered with uttermost care. As a fact, following...
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I stayed at this hotel in November, 2011 to attend meetings (also in the hotel). While the staff was very friendly, this hotel is in real need of a renovation. My room on the 4th floor looked like it was last revamped in the 80’s. The walls were marked and the furniture was quite 'beat-up'. The hotel hallways and meeting...
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Good day,
We would like to thank you for your personal view of your stay at the Delta Québec. In fact, this comment will definitely help our improvement toward the future. Furthermore, we have sent forward your comment to the leadership team, as your satisfaction is our top priority, at any time. It was a pleasure to be your host...
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We stayed there one night in October. We really didn't spend much time in the hotel. Average entry area. Looked like a nice breakfast and lounge area but we didn't use these. Rooms were large and beds were comfortable. We were high up and had a view of the city. Very quiet and safe area. We walked to old Quebec...
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Good day,
We would like to thank you for your personal view of your stay at the Delta Québec. In fact, this comment will definitely help our improvement toward the future. Furthermore, we have sent forward your comment to the leadership team, as your satisfaction is our top priority, at any time. It was a pleasure to be your host...
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I start with my tip for anyone planning to stay at a Delta Hotel: become a Delta Privilege member – it’s free and simple to join online. It gives you speedy check-in (usually at a separate desk) and late check-out without extra charge. You’ll also get free wired Internet access in your room (a great saving – it could cost...
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Good day,
First of all, I would like to personally thank you for the time you took for the comments you wrote about your stay at the Delta Québec and our other property in Ontario and Montreal. Be sure that your comments have been sent forward to the leadership team of the hotel and will be taken into consideration. Your...
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The staff is very responsive and professional.
However, rooms are old, no wifi. Wired Internet costs 10.99 CD. Parking is 22 CD. No fan in the washrooms, so you have to open the door to see yourself in the mirror!
And the bed was clean but not comfotable at all. Do not try to look at the TV, it is...
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Dear,
I would like to apologize for my establishment and my whole team, and thank you for the time you have given us to let us know how you felt in your stay in our property, the Delta Québec. We are deeply sorry. Your constructive comment helps us to improve the quality of our product and services, as we are...
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I stayed at the Delta becasue of its convenient location. Little I knew that I was making a good choice. The rooms were spacious and clean. Staff was super friendly. The buidling needs updating and a reno, particularly the common areas including teh underground passsage to the Hilton. Overall, it was a good choice. It is within walking distance to...
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Thank you,
It is always a pleasure to read a constructive comment as the one you wrote about our establishment and how the staff is very responsive and professional at the Delta Québec. I have personally taken your comment up to the leadership team of our hotel, as they will take it with the consideration it deserves. Your comment is...
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Huge rooms, wonderful views, great mattresses and bedding, better than normal sound control. All this at the edge of Old Town Quebec near vibrant restaurants and shops of St. Jean Street
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Good day,
We wish to thank you for taking the time to complete your comment following your recent stay at the Delta Québec. Please rest assured that your comments have been taken into consideration. Your feedback is of the utmost importance as it provides insight in order for us to improve the quality of our product and services. We look...
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I booked this hotel room through a Priceline bid for $100 USD per night. Given the state of the hotel, that was exactly what it was worth. In order to get a King Size bed, I had to pay an additional $20 per night for a Premium Room. This was well worthwhile. The hotel is classic 70's brutalistic concrete and...
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Good day,
I would like to apologize for my establishment and my whole team, and thank you for the time you have given us to let us know how you felt in your stay in our property, the Delta Québec. Your constructive comment helps us to improve the quality of our product and services, as we are going through the...
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My wife and i with our 2yr old boy stayed at the Delta and were very disappointed. We asked for a city view and got one of the motorway and new city/power station. when we complained we were told it was the best view in the hotel! Hotel looks huge but only has12 floors! the rest of the tower is...
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Dear ,
We are deeply sorry for the unpleasant situation that occurred during your last stay. I definitely understand how you feel about the situation. Your opinion is really meaningful for us, and was taken in utmost consideration. Moreover, we have planned major renovations to our property starting on October 24th. We would be grateful if you would let us...
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