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BEST WESTERN PLUS Kitchener-Waterloo Hotel Reviews, Region of Waterloo, Ontario

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BEST WESTERN PLUS Kitchener-Waterloo

2.5 of 5
2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Comfort Inn)
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BEST WESTERN PLUS Kitchener-Waterloo
39 traveller photos
Ranked #3 of 15 hotels in Kitchener
4.0 of 5 stars 69 Reviews
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69 reviews from our community

    Trip type
Traveller rating
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Tn
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Nice surprise”
5 of 5 stars Reviewed 20 May 2013 NEW

Had not made reservations, was taking a chance on finding a good hotel. Stopped at an on route center,found in one of the travel mags,GPS selection made, two hrs later we arrive. Front desk very courteous , even to a southerner . Asked if we could take a look at a room before deciding. S taff was very gracious, no... More

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Oakville, Canada
1 review
“Exceeded my Expectations!”
5 of 5 stars Reviewed 8 May 2013

Not wanting to break the bank to visit and enjoy Kitchner/Waterloo, we stayed at the Best Western Plus. Upon entering the hotel we were immediately surprised, and double checked the address. Having stayed at a few Best Westerns across Canada, this is by far the nicest! The lobby area was chic, and we were greeted warmly and promptly. Check in... More

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Shuker I, Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review
10 May 2013

Dear OakvilleMom1, Thank you very much for taking the time to post your review on Tripadvisor, It’s always so nice to read wonderful reviews like this one. Providing exceptional customer service is one of our top priorities so it’s great to hear that you had such a positive experience. We are looking forward to seeing you again soon. Kind Regards... More

Ottawa
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Great staff!”
4 of 5 stars Reviewed 26 April 2013

My daughter and I were there last week-end for a Volleyball tournament and we stayed at the Best Western Plus. We were 15 minutes away from Rim Park where the tournament took place. Breakfast included which was great.The staff was extremely accomodating during our stay. Thank you so much!

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Shuker I, General Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review
29 April 2013

Dear forkncouteau, It is so nice to hear from you on Tripadvisor and thank you for your nice feedback on your stay at our hotel and bout our staff service and breakfast, we are all happy to know that your stay was an enjoyable one. Looking forward welcoming you back at Best Western Plus Kitchener/ Waterloo. Kind Regards Shuker Ismail... More

Ottawa, Ontario, Canada
1 review
“Cleaning tools available for self service?”
2 of 5 stars Reviewed 11 April 2013

I wasn't looking for a 5 star location but for good value. Rooms were fine and bed was good, however headed for complimentary bkfst I was greeted by a big pail and mop at the entrance to the lobby/bkfst room. Not terribly appetizing. Selected a table by the patio door only to be greeted by a bag of garbage that... More

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Review collected in partnership with Best Western

Shuker I, General Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review
26 April 2013

Dear DanR898, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More

Toronto
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Good sleep, nothing fancy”
3 of 5 stars Reviewed 27 February 2013

Was here on business and needed a hotel near my meeting. Looking online, it was important for the hotel to have breakfast included. The hotel was ok, nothing fancy, but decent (slightly dated) rooms. Sleep was great and the room was clean. Breakfast was good - simple and yummy. Would stay again.

Was this review helpful? Yes
Shuker I, General Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review
28 February 2013

Dear Envirochick72, It’s nice to hear from you on TripAdvisor. We appreciate your compliments about our clean rooms and our breakfast. We are very happy that you are planning to stay with us again the next time you’re in Kitchener. Kind Regards Shuker Ismail More

Windsor, Ontario, Canada
1 review
“Ugh....A few little things.”
4 of 5 stars Reviewed 23 February 2013

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Review collected in partnership with Best Western

Shuker I, General Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review
26 February 2013

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Rockland, Ontario, Canada
1 review
“Perfect night sleep”
5 of 5 stars Reviewed 22 February 2013

I have never had such a plush and comfortable bed. I am now shopping around to find this bed to get the perfect night's sleep again. The breakfast is also included in the price. The homemade waffles are fantastic but they have a variety of options from fruit, yogurt to bacon and eggs. Coffee is also a must.

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Review collected in partnership with Best Western

Shuker I, General Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review
26 February 2013

Dear Jo-Anne, Thank you for your comments and recommendation. Providing exceptional customer service is one of our top priorities so it’s great to hear that you had such a positive experience. We are also glad to hear that you enjoyed our complimentary breakfast, amenities and location, and . We look forward to seeing you again. Shuker Ismail General Manager More

Kitchener, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Close to mall”
4 of 5 stars Reviewed 18 February 2013

Great location if you want to shop at Fairview Mall. Easy access to restaurants or theatre. The breakfast was good with a variety of hot and cold items. Hot tub was great. Room was clean and the bed comfortable. Staff was friendly.

Was this review helpful? Yes
Shuker I, General Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review
21 February 2013

Dear Bthe Tourist, Thank you very much for taking the time to post your review on Trip Advisor. We were happy to read that you have enjoyed your stay at the Best Western Plus Kitchener/Waterloo Hotel and we would like to thank you for your feed back about the services that you have received at the hotel. We invite you... More

1 review
“Excellent”
5 of 5 stars Reviewed 10 February 2013 via mobile

I can't say enough about this great location! The staff is second to none! They are friendly at all levels. The rooms were clean and the staff was always willing to work around my midnight schedule whether it was cleaning later in the day or providing any refresh that I required! I have stayed a few times over the past... More

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Shuker I, General Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review
11 February 2013

Dear Greggerj, We can not thank you enough for your great feed back, and we appreciate your compliments about our clean rooms, friendly staff, and hotel amenities. We are delighted that you staying with us in the past month. We look forward welcoming you back in your next stay with us. Yours truly Shuker Ismail General Manager More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Should be dog-friendly”
5 of 5 stars Reviewed 19 January 2013

Great location in Kitchener. Staff, as is true of most Best Westerns we've visited, are friendly and accommodating. As we usually travel with our dog, couldn't help but notice that our room complete with sliding doors onto the back parking lot would be ideal for travelling with a dog. Breakfast was really good, and the proximity to shopping was a... More

Was this review helpful? Yes
Shuker I, General Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review
23 January 2013

Dear Donna P, Thank you for your review on Trip Advisor. We were happy to read that you have enjoyed your stay at the Best Western Plus Kitchener/Waterloo Hotel and we appreciate your great feed back about the staff and our facilities. I know our pets policy is not up to your expectations and thank you for understanding. We surely... More

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Additional Information about BEST WESTERN PLUS Kitchener-Waterloo

Also Known As:
Comfort Inn Kitchener
Kitchener Comfort Inn
BEST WESTERN PLUS Kitchener-Waterloo Region Of Waterloo, Ontario
Address: 2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Comfort Inn)
Phone Number:
Region: Canada > Ontario > Region of Waterloo > Kitchener
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Wheelchair access
Hotel Style:
#2 Family Hotels in Kitchener
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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BEST WESTERN PLUS Kitchener-Waterloo
2899 King St E
Kitchener, Ontario N2A 1A6
Canada
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