We stayed 3 nights here for business. The room was clean, and housekeeping did a great job. The room even included a spacious mini-fridge and a microwave! The service was courteous, friendly and helpful. My partner and I really enjoyed the hot breakfast, which included make-your-own waffles, hashbrowns, scrambled eggs, toast, cereal, yogurt, fruit, basically anything you could think of,... More

Definetly not a plus, panhandlers and street people in area, notice in lobby indicates elevator slow and to use stairs (we were located on the 3rd floor) no operational restaurunt, food service in bar..Initially booked for two nights, cancelled the second one, which would have given me 3 Best Western stays in the required time frame for a free night..(not... More

I stayed for a couple nights for business. The hotel is not exceptional although the staff were friendly, room was clean and quiet. The best part of the hotel for me was the Indian food. If I was rating just the food I would rate it excellent. We ordered in the pub (great staff) and was overwhelmed with the quality... More

Stayed for a work trip in Terrace, the staff were very friendly however they couldn't get the card working for my room. We had to bring stuff up to the room and had no choice but take the elevator, which to the credit of the hotel has a sign stating a new elevator will be coming in May. It was... More

Terrace certainly isn't a cosmopolitan mecca but I thought I would be safe with a "chain" hotel. Unfortunately the timing couldn't have been worse as they did in fact have an issue with their elevator and room key system. It does sound strange but I was reminded of Fawlty Towers as you had to be escorted to your room for... More

It's definitely three star. But in Terrace there are no 3.01 stars or higher hotels. In a large city the hotel may be viewed as a 2+ star. My room was fine. A very small working space on a table about 2 feet square. Bathroom was recently renovated. Otherwise clean. I know others in my group had issues with their... More

We stay here on a regular bases. In the past few months the service is poor. When we book specific rooms, when we arrive it seems to be whatever they decide to give us. 3 weeks ago the elevator went out of service. This should have not been a surprises as the document that the BC gov. places in elevators... More

Comfortable rooms with a fridge and microwave. Coffee maker that makes 1 cup at a time. Free breakfast with scrambled eggs, sausage rounds, hash browns, waffles, cereal, toast, juice, coffee, muffins. Lots to choose from. Within walking distance to mall and other shops. Good food in the pub downstairs.

Our experience had been good the first night we stayed, nice complimentary breakfast and rooms are clean. The second evening we came in from a hockey event around 7:30 PM and my 7 year old daughter was seperated from us in the lobby at the elevator (we came in with a group). When I came back down the elevator I... More