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Heritage Inn Hotel Reviews, Cranbrook

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Heritage Inn

3.0 of 5
803 Cranbrook Street, Cranbrook, British Columbia V1C 3S2, Canada
Hotel amenities
Heritage Inn
18 traveller photos
Ranked #7 of 7 Cranbrook B&B and Inns
3.0 of 5 stars 39 Reviews
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39 reviews from our community

    Trip type
Traveller rating
    6
    11
    10
    6
    6
Date Rating
Swift Current, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great value!”
4 of 5 stars Reviewed 8 April 2013

We stayed with our three year old granddaughter, we had a very nice, clean room with great beds. The pool was really nice, big pool and a nice hot tub. There were men's and ladies washrooms and changing rooms in the pool area. The pool could have been a little warmer but otherwise, really good. Our room was on the... More

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HeritageInn_11, General Manager at Heritage Inn, responded to this review
25 April 2013

Dear Guest, Thank you for taking the time post your comments on your recent stay with us. I am so glad that you enjoyed your visit and that you had a chance to enjoy many of our guest services and amenities. The Staff and Management always strive to offer our guests the best possible stay and I will ensure that... More

Invermere British Columbia Canada
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
47 helpful votes 47 helpful votes
“Always a pleasant stay”
5 of 5 stars Reviewed 22 November 2012

The Heritage In is really basic good value with comfortable beds, good service, clean and what you would expect an Inn to be. Quiet, with free hot breakfast that is unbeatable.Reasonably priced and fridge and microwave in room.

Was this review helpful? Yes
See 3 more reviews by Howard W for Cranbrook
HeritageInn_11, General Manager at Heritage Inn, responded to this review
30 November 2012

Dear Guest, I would like to thank you for your positive comments regarding your recent stay with us. I will be sure to pass these along to our Management and Staff. We always strive to offer our guests a clean and comfortable stay and I am so glad that you made use of the convenient room amenities like the microwave... More

LLOYDMINSTER
2 reviews
Reviews in 2 cities Reviews in 2 cities
“visiting family”
4 of 5 stars Reviewed 16 September 2012

i would definately come back here. stayed for 3 nights and had no problems. Asked for a fridge and microwave when i reserved the room and they were there in our room, requested some more pillows and got those also. We didn't use the pool so can't comment on that. The Skyline was great, toonie meals for kids is a... More

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HeritageInn_11, General Manager at Heritage Inn, responded to this review
25 September 2012

Dear Guest, Thank you for the positive review regarding your last stay with us. I am very happy that you had a good experience and have shared your comments with my staff and management. We pride ourselves on quality service and providing a positive and comfortable stay for our guests. I am glad you had a chance to experience the... More

Post Falls, Idaho
Top Contributor
156 reviews 156 reviews
6 hotel reviews
Reviews in 59 cities Reviews in 59 cities
65 helpful votes 65 helpful votes
“a pleasant, affordable stop with a free hot breakfast”
4 of 5 stars Reviewed 19 July 2012

This was the first conference center built on Cranbrook in the mid 1970's, and it's a little worn, a little outdate, but sparkling clean, and comfortable. The staff and service were excellent, and we enjoyed dinner and breakfast at the Skyline. they cater to the senior crowd, and it's a nice change from all the places with water slides, and... More

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HeritageInn_11, General Manager at Heritage Inn, responded to this review
11 September 2012

Dear Guest, I appreciate your business and thank you for your comments. Yes, our hotel has been around for several years and many employees have been with us for many years as well. We value your comfort and satisfaction and take pride in making you feel at home. We are committed to upgrading our property and continue to do so.... More

Castlegar, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Golf Getaway Weekend”
4 of 5 stars Reviewed 16 July 2012

I purchased 2 nights stay and the Heritage and 3 round of golfs at a Rotary Fundraiser in Castlegar. Firstly, thank you to the Heritage Inn for donating to this important event which raises funds for local and international projects. When deciding when to book I used Trip Advisor and looked at reviews for the Heritage and found several "not... More

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HeritageInn_11, General Manager at Heritage Inn, responded to this review
26 July 2012

Dear Guest, Thank you for taking the time to comment about your stay with us and also for taking the time to make mention of the package provided for the fundraiser you had attended. The Heritage Inn Hotel and Convention Centre has been in business for over 25 years and has been committed to supporting many community events in Cranbrook... More

Regina, Canada
Top Contributor
55 reviews 55 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
“So so hotel”
3 of 5 stars Reviewed 9 July 2012 via mobile

Well it was okay overall to stay. Unfortunately when my sister and I wanted to go use the pool the key we were given didn't unlock the door even tho' the key said pool on it. The steps down to the pool was steep from the top so I strained my foot a little. The restaurant was slow to serve,... More

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HeritageInn_11, General Manager at Heritage Inn, responded to this review
17 July 2012

Dear Guest, I appreciate your feedback regarding your most recent stay with us. Our main focus is to provide strong customer service and an excellent experience and I am sorry that service levels appeared to not be at the standard set forth by the Company. My apologies for the inconvenience you experienced while visiting the pool. I have reviewed this... More

Duncan, Canada
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
5 helpful votes 5 helpful votes
“Workable”
3 of 5 stars Reviewed 5 July 2012

This hotel is fine. If its a bed and a shower you require this works place works. The place is getting a little tired and could use some modernization. That being said, everything worked fine, the staff were good and the price of the room was within reason.

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HeritageInn_11, General Manager at Heritage Inn, responded to this review
17 July 2012

Dear Guest, Thank you for taking the time to submit your review on your recent stay. I appreciate your business and am happy that everything was up to your satisfaction. I have passed your comments along to our Head Office and shared them with our staff. I strive to provide our guests with a clean and comfortable stay and everyone... More

Castlegar, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Good Value”
4 of 5 stars Reviewed 5 June 2012

Just spent a couple nights at the Heritage Inn in Cranbrook. Although the room does show its age I found the room to be clean, comfortable and a good value. The room consisted of one queen size bed and a couch. The bed was quite comfortable and the couch was fine as well. With the room I received a free... More

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HeritageInn_11, General Manager at Heritage Inn, responded to this review
20 June 2012

Dear Guest, I always appreciate our guests taking the time to write a review, as this feedback is very important to us. I am glad that you found good value at our property and your positive comments have been passed along to my staff. We are committed to upgrading our products and services and looking for ways to make our... More

Banff National Park, Canada
1 review
“Alright Hotel - Staff not the best”
3 of 5 stars Reviewed 31 May 2012

I've stayed at the heritage inn twice over the last month. Like a lot of people say, the breakfast is good - it's a plated breakfast, not a dingy buffett. It would be nice if they offered a lighter contential option though. This is an older hotel, so it's not all crisp and new but that doesn't bother me. I... More

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HeritageInn_11, General Manager at Heritage Inn, responded to this review
20 June 2012

Dear Guest, Thank you for taking the time to provide comments on your recent stay with us. I was very bothered to hear the responses you received, from some of the staff, regarding your internet problem. This does not comply with our hotel standards or with proper customer service. I have dealt with this and am reviewing policy with all... More

Nelson, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
“THIS PLACE SUCKS!!”
1 of 5 stars Reviewed 13 March 2012

Stayed at the Heritage Inn in Cranbrook Last weekend, what a horrible experience. We were traveling with my sons hockey team for a tournament there in Cranbrook. From the outside this place that should have been a sign. It is very run down, and has a very poor outward appearance. For starters when we checked in, they put a $300... More

Was this review helpful? Yes 1
See 3 more reviews by hockeymomofsons13 for Cranbrook
HeritageInn_11, General Manager at Heritage Inn, responded to this review
26 March 2012

Dear Guest, I was very distressed to read your review of your recent stay with us. Please accept my apology and assurance that all your comments are being addressed. I have policies and procedures in place to provide our guests with a clean and comfortable stay and will be reviewing these with each and every department. The preauthorization on your... More

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Additional Information about Heritage Inn

Also Known As:
Heritage Hotel Cranbrook
Address: 803 Cranbrook Street, Cranbrook, British Columbia V1C 3S2, Canada
Region: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Bar/Lounge Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 7 B&Bs / Inns in Cranbrook
Price Range: $
Hotel Class:3 star (3*)
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Heritage Inn
803 Cranbrook Street
Cranbrook, British Columbia V1C 3S2
Canada
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Basic bathroom..no frills here Dining area..dull too No artwork on walls..dull and dreary Indoor Pool
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