This looked like a nice hotel on their website but in all sincerity it's not. Imagine your far from pleasant check-in into a room that is dirty and musty.... Cap it off with no air condition! We moved to another hotel. Do the same but don't even make the visit. Stay away.

First trip with my companion. Used to stay every summer and play golf very nearby. Both felt comfortable, nice view(on golf course), nice sleep and a lot of space. My Lady and I will repeat the experience for sure and recommand the Chateau to all my friends.

The hotel is very close to downtown - I would say it is one of the best choices in terms of value for Ottawa for those who drove/rented a car. Definitely better than 2-3 star hotels on Ottawa side priced at 150$ and more. Just across the bridge, takes 5 minutes to get to downtown. The hotel itself is a... More

10 minutes away from the Casino, very close to Ottawa.I didnt go to the Spa. Breakfast was so so...and dinner was good. There is no room service. The staff was very helpful and always with a smile. I definitely recommend the Chateau Cartier!:)

Management at this hotel did not take control and manage the situation that involved children stuck in a elevator for 1 hour. My daughter was part of this group that was travelling back up from a swim with several of her team mates, coach and 4 parents. Based on estimate of body weight they were not in excess of the... More

Don't stay here if you want to feel appreciated, welcomed or grateful for your stay. I was appalled at how I was treated as a guest by management. Such a shame as the property is beautiful, however in every trip customer service can make or break a vacation spot. Multiple issues occured during our stay with the elevators. Many issues... More

I find it fascinating that even after the negative reviews of the elevator incident with small children being trapped and 'policy being followed'. The manager in his responses is still trying to place blame on the customer. What happended to the customer always being right philosophy? We understand that elevators get stuck, that is not the issue. The issue is... More

NEVER STAY AT CHATEAU CARTIER. Bar none the WORST MANAGEMENT interactions EVER experienced in my life. Elevator continually broke down and nothing was done. The owners of this resort need to remove and replace the horrible management quickly before something dreadful happens. Every guest I spoke to agreed it is a nice place with horrible management. We were appalled at... More

I have had breakfast and dinner in Bistonome in the Chateau Cartier and they were delightful. It is a good spot and very much needed as the hotel itself is not close to other venues. The hotel has been working hard at improving each time that I have stayed there.