Our check-in was a note on the office door to go to a random person's smoke-filled room to be given our keys on a beer flat. We were asked to sign the form with our credit card info to allow the room charges, was told a receipt would be mailed. Obviously shocking that our personal information was breached by the... More

The worst place I have stayed in the past 20 years. Simple as that! Unfriendly, long overdue for renovations, but it was acceptably clean. Second worst mattress this year, flat pillows. Fairly typical motel with minuscule soap bars. It could be so much better with a little care.

We had booked a room. Upon arrival, we had to seek out the owner as he is also the housekeeper. He did not greet us and rushed past us to the motel office. My partner and I tried to be friendly but the owner/housekeeper was only interested in getting our signature. When my partner asked to see the room first,... More

We have often stayed at this hotel. Their suites are quite spacious- two bedrooms, kitchenette, etc. The hotel is not deluxe by any standard and the hotel seems a little tired and outdated, but it can be a handy place to stay to enjoy Wells and Barkerville and it is great to be able to cook. The worst thing about... More

We had spiders in our room by the bathroom, husband was accussed of yelling at 11yr old, (who has that old of a child working at their check in desk) when he complained at check out time. We didn't want anything back just wanted them to know. Also my husband has never raised his vioce to any one. The noise... More

I had booked a suite with the owner a couple of months prior to our showing up for the Labour Day weekend for the Barkerville closure and for some reason felt that I should call and confirm as we had not stayed at the White Cap before. Good thing I did. I had requested a suite for 4 adults and... More

We had a wonderfull time at the Whitecap,,,ideal for large groups, we'll be using it again next year for a family event.

The person running this place is weird - he doesn't talk or communicate with you. The room was ok but there was no hot water for a shower in the morning. We discussed this with the owner but got nowhere - he did not seem to understand or want to know. I would not use this motel again

If you are planning a trip with some friends, this is the place to stay. A group of us, 5 in total, make a trip to Wells annually to go snowmobiling. Our first trip was in Feb 2006, then again in 2007. Our next trip will be in Dec 2008 and back again in Feb 2009 and maybe again in... More