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University Arms Hotel

4.0 of 5
Regent Street, Cambridge CB2 1AD, England
Hotel amenities
University Arms Hotel
Ranked #17 of 32 hotels in Cambridge
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625 reviews from our community

Traveller rating
    51
    177
    166
    135
    96
See reviews for
Families
76
 
Couples
247
 
Solo
43
 
Business
168
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 20 May 2013 NEW

Came down to Cambridge for the weekend during Easter and stayed in the University Arms hotel for the second time. Facilities and services provided were to a high standard, the freshly cooked breakfast being a particular highlight. Very friendly and efficient staff, and coupling this with the high level of cleanliness of our room made for a very enjoyable stay.... More

Was this review helpful? Yes 1
Matthew M, Manager at University Arms Hotel, responded to this review
24 May 2013

Dear Johnny_Stevens Thank you so much for your glowing review. I'm absolute delighted that our front desk team looked after you so very well. I'm equally delighted to learn you found your breakfast to be excellent. I will be sure to pass your kind sentiments to all concerned. Thank you again; hopefully I may be afforded the opportunity of welcoming... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 20 May 2013 NEW

Stayed at University Arms Earlier this month for business and had a very enjoyable visit. The welcome I received was fantastic, the reception team are wonderful, charismatic characters and made me feel very welcome. The Property is is quite tired and could do with updating however i found my room to be plesent and clean despite being dated with a... More

Was this review helpful? Yes 1
Matthew M, Manager at University Arms Hotel, responded to this review
24 May 2013

Dear Sharron D Thank you so much for taking the time to write your kind review. I am delighted you enjoyed your stay with us, and our teams were able to look after you so well. I note your comment on your welcome as "fantastic", please rest assured that I will be among the first to pass on my thanks... More

St Ives, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 May 2013 NEW

I treated my wife to mid week break and managed to pick up a two night stay here at a cracking price. I picked the university arms because of its central location. I'm from just outside Cambridge but its always nice to stay over I turned up early and was pleasantly surprised when I was informed my room was ready... More

Was this review helpful? Yes 1
Matthew M, Manager at University Arms Hotel, responded to this review
24 May 2013

Dear Williamwhite70 Thank you so much for the wonderful review you posted following your recent stay with us here at the University Arms I am absolutely delighted if not somewhat embarrassed to read such a wonderful account of your stay with us. It is so very refreshing in today’s age to learn that all our efforts have been worthwhile and... More

Newcastle upon Tyne, United Kingdom
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 20 May 2013 NEW

Hotel is very dated, our room was small and the bathroom was tiny. Very poor value at 100 pound a night. You could also hear all the noise from the street below. Breakfast was an extra 20 so didn't bother.

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England
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

Although this is not the best hotel in Cambridge, it is of a good standard and the staff are both polite and friendly. It is central to all that Cambridge has to offer and to the side of it are large open green spaces so it is quiet unless you are in a room at the front of the hotel... More

Was this review helpful? Yes 1
See 2 more reviews by The Ferengi for Cambridge
Matthew M, Manager at University Arms Hotel, responded to this review
24 May 2013

Dear 100JJ It is true that some areas of our hotel are a little dated however I am please to inform you that plan for our refurbishment are well under way. Thank you for the opportunity of allowing me to point out our breakfast in charged at £14.95. Thank you again for taking the time to write your review, and... More

Copenhagen, Denmark
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

I regularly use University Arms in connection with delivering company training in nearby Melbourne. I always find the hotel an interesting experience. In spite of it being a newer construction, it has many of the quirks of older provinsial hotels in UK. Not many rooms are the same, the corridors has many turns and your mind stairs in unexpected places.... More

Was this review helpful? Yes 1
Matthew M, Manager at University Arms Hotel, responded to this review
24 May 2013

Dear BentSoling Thank you for you recent review you recently posted on trip advisor. I am absolutely delighted that you found our staff to be friendly and our rooms large & comfortable. I note your comments regarding Breakfast service and Parkers bar, and i would like to thank you once again for your comments. Kind Regards Matthew Morgan More

Sheffield, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 18 May 2013

Just had a great 24 hours in Cambridge. Stayed at the University Arms which is a classic hotel. I have had the best sleep I have had in years, the beds are very comfortable with Egyptian cotton sheets. The breakfast is freshly cooked, so much better than the hot buffets. The staff are friendly and very helpful. Last night I... More

Was this review helpful? Yes 1
Matthew M, Manager at University Arms Hotel, responded to this review
24 May 2013

Dear Duncan W Thank you for the wonderful review you posted following your recent stay with us here at The University Arms. I Delighted that our team looked after you so well, and that you enjoyed your stay with us. I am pleased that you had such a good nights rest. Thank you once again for taking the time to... More

Edinburgh, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 17 May 2013

Once again we have visited Cambridge and stayed in this lovely and friendly hotel Staff are first class in all areas. Yes the decor needs to be refurbished and soon to make it a first class hotel as all other criteria is met for a four star hotel other than no pool and no children's activities if you are looking... More

Was this review helpful? Yes 1
See 8 more reviews by Scottie09 for Cambridge
Matthew M, Manager at University Arms Hotel, responded to this review
24 May 2013

Dear Scottie -09 It’s with a tremendous sense of pride I read your recent review. I am delighted that you enjoyed your brief stay and that our team looked after you so well. I very much appreciate your kind comments in relation to our teams, I will be sure to pass this feedback on to them. Thank you for taking... More

Oxford, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 15 May 2013

I did talk to reception about the issues and the disappointment, so no surprises for the hotel. Also mentioned the few positive bits, ie good towels, bed linen and comfortable but very small bed. Apart from that our room #332 was small, very shabby and tired with awful soft furnishings. The curtains were in a terrible state and the fabric... More

Was this review helpful? Yes
See 3 more reviews by Richard G for Cambridge
Matthew M, Manager at University Arms Hotel, responded to this review
17 May 2013

Dear Richard G Thank you for the review you posted following your recent stay with us here at the University Arms. I am deeply concerned to learn of your dissatisfaction with certain aspects of your stay and as such have conducted a full investigation. There is a duty manager on call 24/7 whose remit it is to ensure all guests... More

Billingham, Teesside
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 15 May 2013

Just spent a superb weekend reunion in Cambridge and stayed at the University Arms Hotel. The Hotel is split between 70's design and traditional Manor House styling (the original building). The staff are exceptionally helpful and friendly. Always smiling and curtious. The bar staff are excellant. The bedroom we slept in was tired but very comfortable and spacious. The hotel... More

Was this review helpful? Yes
Matthew M, Manager at University Arms Hotel, responded to this review
24 May 2013

Dear Smoggles_on_tour Thank you so much for your recent review and your wonderful sentiments in relation to my teams being helpful and friendly. I'm delighted you had a "superb weekend and you enjoyed your stay, however disappointed you where kept waiting for your breakfast. Thank you again; hopefully I may be afforded the opportunity of welcoming you back to the... More

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Hotel Summarization (Beta)

What travellers say

  • Very good(31)
  • Car park(20)
  • Great location(15)
  • Parkers Piece(10)
  • Public area(9)
  • Reception staff(8)
  • Friendly and helpful(7)
  • Nights B B(3)

Additional Information about University Arms Hotel

Address: Regent Street, Cambridge CB2 1AD, England
Region: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar/Lounge Business Centre Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotels in Cambridge
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
In the heart of medieval Cambridge, set back from the hustle and bustle of the town and bathed in green lawn lies this rather special historic hotel. It’s an education in quirky British charm and is famous for its hospitality, not to mention its guests over the years from the Beatles to the Krays. Luxurious rooms full with character await, spiral staircases and of course all of Cambridge’s attractions right on your marble doorstep. Take a punt on University Arms and you won’t be disappointed. ... more   less 
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Also Known As:
Hotel De Vere University Arms

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University Arms Hotel
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