I booked this hotel for a spa break for my daughter and myself. After booking I read some of the reviews on this site and my expectations weren't good. However I wondered whether it was the same hotel the reviews were so different to my experience. The staff were helpful and polite particularly in the spa. The room was spacious... More

I recently stayed at the hotel costing £278 for a night and spa package. It was the worst experience, old and dated noisey and dirty. Short staffed. To top it all i e-mailed a complaint and was told they would look into mu complaint and get backto me......... after 19 days i got back in touch with them to ask... More

Recently visited Crabwall Manor for a Spa weekend with my sister, the deal included a 2 course lunch, two spa treatments, four course evening meal overnight stay including breakfast. Hotel in desperate need of a drastic make over, very dated, carpets threadbare, paintwork dull. We had problems with our first room, mainly the bathroom, tiles falling out in the shower... More

stayed in a suite which was excellent ,very warm, spotless and spacious. Breakfast was good and freshly cooked.staff were friendly especially in the spa which was also excellent, new carpet has been laid, please bear in mind when booking a hotel of this age it is not a modern run of the mill motorway hotel it has character, would definitely... More

My boyfriend, two friends and myself booked into Crabwall Manor in Chester to celebrate my 21st birthday. Our stay at the Manor was fabulous; we stayed in one of the suties named Humberston and the room was amazing - like a mini apartment! Lounge area with TV and large bedroom with another TV! Spacious bathroom with the biggest bath I've... More

We visited on a last minute spa break which included bed, breakfast, 3 course meal and 1 x spa treatment each. The hotel itself seemed quite tired. Our room although huge looked a bit past its best and threadbare. Staff were helpful and friendly - walking us right to our door and offering to carry our luggage. The spa area... More

Stayed here on a special offer £61 for 2 people for dinner, bed and breakfast. As stated by previous reviews, the corridors and rooms were very tired looking and dirty marks were on most walls. Communal areas were in better order but could do with a revamp. Our room was huge with a great, comfy bed and good quality linen... More

No heating in the room - a fan heater!! No hair dryer in teh room - had to ask for one No remote control for the TV in room - had to ask for one Bath handle broken Evening Dinner was satisfactory - we were not offered a bread roll though and whilst we were not bothered it is another... More

We booked a one night stay here dinner bed and breakfast. Luckily we only payed £61 for the two of us. We got there early so the room was not ready so we went to the spa. This was very nice. We were given a towel and locker padlock free of charge. The pool, jacuzzi, steam room were lovely. Very... More