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Crabwall Manor Hotel & Spa

4.0 of 5
Parkgate Road | Mollington, Chester CH1 6NE, England
Hotel amenities
Crabwall Manor Hotel & Spa
Ranked #22 of 45 hotels in Chester
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554 reviews from our community

Traveller rating
    168
    160
    99
    67
    60
See reviews for
Families
78
 
Couples
261
 
Solo
13
 
Business
22
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
derby
2 reviews
5 of 5 stars Reviewed 18 May 2013 NEW

We stayed over a 3 days period and during that period the hotel was nothing but perfect. I was nervous after reading the reviews but I would remind people that you get what you pay for... If you book a standard room at a cheap price (and please remember that Chester is not the cheapest place in the UK) then... More

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Newbury
1 review
5 of 5 stars Reviewed 17 May 2013 NEW

We had a fantastic time at this hotel. Our room was brand new and although there is clearly work still to do in the corridors the bedrooms are first class! Me and my boyfriend had the best of times. Service was fantastic and the food well worth a try! I cannot understand why so many people complaint about the refurbishment... More

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Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed 17 May 2013 NEW

I recently spent a wonderful day at Crabwall Manor Spa courtesy of Joanne Wilcox. The spa treatments were fabulous, the spa was luxurious and the afternoon tea was delicious. The staff throughout were courteous, friendly and professional. Highly recommended!

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welshpool, wales
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 13 May 2013

My partner took me to this hotel last weekend for my birthday. On arrival it looked a bit like a building site - which was fine, they were doing refurbishments and couldnt be helped we thought, we checked in with a lovely female member of staff who was very helpful. Then comes the bad part. She pointed the way to... More

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Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review
15 May 2013

Dear Gobinette; Thank you for taking the time to write this review; feedback is a vital part of our business and as such is taken very seriously. I would like to apologise for any discomfort or distress the refurbishment of our corridors did cause to your stay. I am disappointed that you did not try our brand new menu as... More

sheffield
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 13 May 2013

We stayed here for 1 night but to be honest the quality of a travel lodge or premier in would have been better. The rooms are very dated and in need of repair. The door handle was falling off, the tv could only be turned on and off at the set, the handles had fallen off the bath and the... More

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Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review
15 May 2013

Dear Allaboardsheffield; First of all I would like to thank you for taking the time to write this review. Crabwall manor is now well underway with the refurbishment of its 48 bedrooms (all our executive rooms and suites are now completed). I would like to apologise for any issue you encountered while staying in one of our non refurbished room.... More

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5 of 5 stars Reviewed 13 May 2013

Having checked in and checked stratight back out of a dreadful place, Crabwall Manor saved the day ! Although undergoing some extensive refurbishments which are a little disruptive, the staff, bar and restaurant were all lovely. We were lucky enough to have a refurbed room which was spot-on. A huge bathroom, wonderfully comfortable bed. The Spa was lovely too, although... More

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Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review
15 May 2013

Dear Maria D; Thank you for your review. I am glad that on this occasion we were able to salvage your week end. I also would like to thank you for your kind words. I am very much looking forward welcoming you back (and next time breakfast will be on me). Kindly yours More

Bodedern, null, United Kingdom
1 review
5 of 5 stars Reviewed 13 May 2013

I stayed here on the 11th of May for my hen night with 8 friends and we had a fantastic time. Our stay was a package deal one night stay, light lunch with champagne, 3 course evening meal, 2x 25 minute spa treatments and full english breakfast. We arrived at the spa at 12 o'clock on the Saturday afternoon and... More

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Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review
15 May 2013

Dear Kirsty B; What can I say but thank you? I am so please that you and your party had a good time. We did put a l lot of thought in the design of our new rooms and I am pleased to see that you enjoyed the result. Our new menu (launched the same week end you stayed with... More

Maidstone, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 10 May 2013

Crabwall Manor is a terrific old building, but currently going through a huge investment of refurbishment (£1m plus). I stayed one night (on business in the area) and was given one of the older rooms which is probably on the plan for refurb in due course. Inevitably, there are elements of my stay that I could easily criticise - but... More

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Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review
15 May 2013

Dear BrianAston; Thank you for taking the time to write this review. I am pleased that you enjoyed your stay with us; I also would like to thank you for your kind words regarding the staff; these have gone a long in boosting morale. I am pleased to inform you that all our executive rooms and suites are now fully... More

Meopham, United Kingdom
1 review
3 of 5 stars Reviewed 7 May 2013

We booked the hotel because of the website pictures, it looked lovely. However when we arrived the hotel was going through a major renovation, which it needed judging by the decor of the bits that hadn't been done. I was disappointed not to have been told about this, also even more disappointed not to get any reduction in price! The... More

Was this review helpful? Yes
Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review
15 May 2013

Dear Larry B; Thank you for taking the time to write this review. Feedback is a vital part of our business and as such is taken very seriously. I am please to see that you enjoyed your newly refurbished room. I also would like to thank you for your kind words regarding the food and our staff; these have been... More

Liverpool, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 May 2013

I visited the hotel to track down the Fabulous Joanne Wilcox who offers natural health and beauty therapies at the hotel. I had visited her previously at another location years ago and was very impressed with her service. I visited on this occasion for a Hydrotherapy session and again I was very impressed with the treatment and with all the... More

Was this review helpful? Yes 1
Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review
3 May 2013

Dear Kenya_13; I am so pleased that you enjoyed the hotel and its facilities. Joanne Wilcox is a well known individual within the spa industry and an asset to Crabwall Manor. I am pleased that you enjoyed our new rooms; with spring at the door our gardens are coming back to life and on behalf of our gardener I would... More

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Additional Information about Crabwall Manor Hotel & Spa

Also Known As:
Crabwall Manor Chester
Crabwall Manor
Chester Crabwall Manor
Address: Parkgate Road | Mollington, Chester CH1 6NE, England
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotels in Chester
#10 Romantic Hotels in Chester
#17 Family Hotels in Chester
Price Range: $
Hotel Class:4 star (4*)
Reservation Options:
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Crabwall Manor Hotel & Spa
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