February half term my daughter and I visted Chester Zoo (fantastic!) and decided to relax overnight in a hotel (reputedly 4 star) with leisure facilites to complete the trip. Never in my life have I slept in such a filthy room - ground floor - I cant imagine how the stains ended up on the wall or around the bathroom...
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Stayed there for an overnight stay. Extremely friendly receptionist and helpful attendant at the gym, pool seemed quite big, gym machines not plentiful but fairly well equipped. Breakfast was the best part, with lots of choice and very fresh fruit to redeem the fried breakfast! The room itself though was a let down, very worn, not super clean if you...
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Dear ClogsKent
Thank you for your review on Tripadvisor.ie following your recent stay at the Mercure Chester East Hotel. I was disappointed that you felt let down by your bedroom, lack of complimentary Wifi in your bedroom and the price of a glass of wine. We have recently recruited an additional maintenance attendant to help improve the look of the...
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We found the hotel to be of a good standard.
Fairly good value for money, we did not have dinner in the hotel but the breakfast was of a good standard, (bread rolls were a bit stale but thats about it) and we were happy.
The room was great, room numbers a bit confusing though and not in order like...
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Dear ru1
Thank you for your review on Tripadvisor.ie following your recent stay at the Mercure Chester East Hotel. I was delighted to read that you enjoyed your stay so much and I hope that we will have the pleasure of welcoming you back to the hotel in the near future.
Yours Sincerely
James Lake
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I stayed here for two nights on 3/4 Feb 2012. I found the rooms to be of a good standard and the staff more than helpful with regards anything we asked for. We had a problem with the iron in our room and a replacement was sent within 5 minutes of us phoning down. The hotel was under going some...
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Dear johmmc14
Thank you for your review on Tripadvisor.ie following your recent stay at the Mercure Chester East Hotel. I was delighted to read that you enjoyed your stay so much and that you found the staff to be very helpful. We have recently recruited an additional maintenance attendant and are now able to concentrate more on decorations than ever...
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I wasn't sure what to expect when I drove up to the mercure hotel as from the outside it didn't give anything away but once I entered into the lobby of the hotel I was pleasantly suprised. The lobby was warm and the staff was very welcoming. Booking in was a nice experience because we were offered the use of...
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Dear Mikeyboy 562535
Thank you for your review on Tripadvisor.ie following your recent stay at the Mercure Chester East Hotel. I was delighted to read that you enjoyed your stay so much and that you found the staff really made your stay so special. I do hope that we will have the pleasure of welcoming you and your wife back...
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Decided to go somewere on a weekend with my partner as we had no work for 3 days,
Arrived in Chester with no hotel, just went to the library and booked this hotel due to the low cost and it having a pool and gym.
Overall an excellent weekend, the staff were very helpful, the rooms were comfortable.
We did...
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Dear Aarongee
Thank you for your review on Tripadvisor.ie following your recent stay at the Mercure Chester East Hotel. I was delighted to read that you enjoyed your stay so much and that you found the staff so helpful in particular. I do hope that we will have the pleasure of welcoming you back to the hotel in the near...
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We stayed at the Mercure Chester for one night. We found the hotel staff to be very helpfull and polite. The hotel itself is very clean and tidy with modern interior throughout. This is the second time we have stayed and we would not hesitate to stay again. The only thing i would mention is that although the stay itself...
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Dear BenandLeighann
Thank you for your review on Tripadvisor.ie following your recent stay at the Mercure Chester East Hotel. I was delighted to read that you enjoyed your stay so much and we hope to have the pleasure of welcoming you both back to the hotel in the near future.
Yours Sincerely
James Lake
General Manager
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Although this hotel has had a recent refurbishment, it still shows signs of wear and tear. The corridor floorboards seem to run widthways, meaning that as someone walks down the corridor, the room shakes. If you're a light sleeper this makes for a restless nights sleep!
The "Seb Coe" sports centre was fine, but the pool is quite a bit...
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Dear Becky_and_Darryl
Thank you for your recent review on Tripadvisor.com following your stay at the Mercure Chester East Hotel.
I was disappointed to read that your sleep was disturbed by and noise from the corridor during the night. I’m sure that you are aware that we have recently been taken over and are in the process of rebranding and as...
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We were on ground floor, and the people above woke us up at 6.45am Sunday morning because the floorboards were so squeaky, and ii could hear someone snoring all night.... The springs in the bed have gone so that every you move on it the springs pop! We stopped in a studio room.
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Dear Collette37
Thank you for your recent review on Tripadvisor.com following your stay at the Mercure Chester East Hotel.
I was disappointed to read that your sleep was disturbed by your bed and noise from the corridor during the night. We have now completed a full audit of all our beds and are in the process of replacing them as...
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Hotel booked last minute as I'd managed to get a couple of days off work.
Good deal on the room for 2 nights, although in future i think I'd book the inclusive of dinner package. The reception and bar staff were excellent - very friendly, professional & welcoming. The room was well equipped, although a fridge & air con would've...
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Dear spannermagnet
Thank you for your recent review on Tripadvisor.com following your stay at the Mercure Chester East Hotel.
I was pleased to read that you enjoyed your stay and that you would definitely consider returning to the hotel in the future. As you will be aware we have only recently been taken over by our new owning company and...
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