We stayed in this hotel as part of a wedding party, the wedding was to be held elsewhere but many of the guests had chosen this hotel as it was near to our location. When we arrived the receptionist sounded dissapointed that more people were going to arrive! We were told where our room was, which was outside at the... more

We have been coming to this Hotel for years on a regular basis for years and have always found the staff very friendly and helpful. (We have regulaily stayed in 4/5* hotels and the staff haven't been as friendly ). The rooms have individual character as it is a very old building. What do people expect for the price which... more

We took the hotel as we did not want to search for a long time in Chester. Further, we stayed there during the Chester Race's and most of the Hotels and B&Bs were presumably fully booked anyway. The positive thing about the hotel is that it is located in the centre of Chester in Lower Bridge Road. The receptionist was... more

Apart from the complete lack of facitlies and general clenlianess that you would expect from a hotel that you are paying £75 a night for the attitude of the receptionist/staff is the worst that I have ever experienced from a hotel let alone in a general customer service point of view - am seriously shocked that this place is still... more

I stayed here with my partner as we where up from liverpool on a night out. We booked last minute and i mean last minute i was gettin ready at 7.30pm while he was boking it. We arrived to find the hotel car park at the back of the hotel and it was free which is a bonus in chester.... more

We went to Chester with a group of friends to celebrate a birthday. We wished we'd checked out trip advisor before booking this hotel. Bedrooms carpets were caked with debris: cigarette ash, crumbs and other unidentifiable matter. The bed linen smelt of someone else's aftershave and so we were were fairly sure the sheets had not been changed prior to... more

this has to be the worst hotel I HAVE EVER STAYED IN, we stayed for one night thankgoodnes i couldnt HAVE SPENT ANY MORE TIME IN THIS HOTEL!!!! we phoned and booked the hotel, NOT SEEING WHAT IT LOOKED LIKED. we arrived at reception, i had a feeling we had made the wrong descision! THE RECEPTIONIST HAD THE WORST TEETH... more

We were a party of about 25, in various rooms, and all I can say is that it was the worst hotel I have ever stayed in. ( And I have stayed in plenty) The room I had (room2) was so small for starters you could hardly move around the bed, And of what carpet was on show, it hadnt... more

thought this place was dodgy when we arrived and the receptionist asked us to leave our car keys behind incase they needed to move it(all other guests keys in a pile on the desk in full view for anyone to walk in to the unatended desk (most of the time) and take there pick of what car they want)..we got... more