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All 27 Exeter hotels »

Mercure Exeter Southgate Hotel

4.0 of 5
Southernhay East, EX1 1QF, England
Hotel amenities
Ranked #8 of 27 hotels in Exeter
4.0 of 5 stars 344 Reviews
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344 reviews from our community

What travellers say about this hotel
  • Car park(11)
  • Reception staff(10)
  • Swimming pool(7)
  • Very good(6)
  • Air conditioning(5)
  • Leisure facilities(4)
  • Short walk(4)
  • Standard room(4)
  • Next morning(4)
  • Excellent location(4)
Traveller rating
    85
    129
    73
    42
    15
Only show reviews for Family (48) | Couples (156) | Business (78)
Date Rating
Peter L
Tring, United Kingdom
Reviewer
3 reviews
5 of 5 stars Reviewed 15 February 2012 NEW

We stayed for just one night whilst returning my daughter to university and cannot say enough positive things about our experience. The staff were friendly, helpful and informative, the facilities were of a high standard and in good condition, the gym, pool, spa and sauna were wonderful, the breakfast was comprehensive and tasty, the size and comfort of the rooms... More

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Kaypee1
Canterbury
Senior Contributor
24 reviews
3 helpful votes
4 of 5 stars Reviewed 13 February 2012 NEW

The title probably says it all. We stayed last Friday night and got an excellent deal with Bookings.com (£56 for a double room, no breakfast). The room was a little tatty but still value for money. We had breakfast in a great little cafe by the cathedral (21 Cathedral Walk, or something similar...) - about 10 minutes walk. More

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Earthangel1
Cornwall
Reviewer
3 reviews
6 helpful votes
5 of 5 stars Reviewed 10 February 2012

We really enjoyed staying here last evening. The hotel was great, nice decor and very clean. They also had a gym with swimming pool and sauna and we made full use of the facilities [there was no charge]. The hotel is very central location so you can walk to the centre of Exeter within a few minutes. We would definitely... More

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suemikeyDorset
Dorset
Reviewer
5 reviews
2 helpful votes
3 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

Have just stayed here for 3 nights. The location is ideal, great for shopping and eating out. The staff are friendly and helpful, which always helps. We used the pool and Jacuzi, which was great especially after shopping . Breakfast was good with a good choice either full english, or cereals etc. Our only dissappointment was our room was only... More

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PurpleValley
Posted by an Accorhotels.com traveller
Cheltenham
5 of 5 stars Reviewed 8 February 2012

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Posted by an Accorhotels.com traveller
Spalding, United Kingdom
1 review
5 of 5 stars Reviewed 1 February 2012

Lovely hotel situated only 2 mins walk from shopping/restaurants. Booked a privelage room which was well worth the extras - very comfortable , big bed, robes, decor & walk in shower. Didnt get the daily newspaper or coffee machine in room but guess you have to ask for those at reception like you do the free wifi code even though... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
2 February 2012

Thank you for taking the time to post your comments, I am delighted that you enjoyed your stay with us. Tim Howes, General Manager More

Posted by an Accorhotels.com traveller
Bath, United Kingdom
4 of 5 stars Reviewed 30 January 2012

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
2 February 2012

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Wanderlowe
Exeter, United Kingdom
Senior Reviewer
7 reviews
1 helpful vote
4 of 5 stars Reviewed 30 January 2012

I had a wonderful few days at this hotel, which I have stayed at many times over the last twenty years. It is lovely to revisit a hotel whose swimming pool and gym are consistently the same and the style of the accommodations although redecorated are still comfortable although I did find the heating in the bedroom a little chilly.... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
2 February 2012

Thank you for your comments, I am delighted you enjoyed your stay with us. I would like to point out that we do not include car parking and WiFi in our standard room rates as we do not wish to impose these charges on guests who do not use these facilities. None of our charges are hidden and the car... More

Xionne
Devon
Senior Reviewer
6 reviews
3 helpful votes
2 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

We have stayed here a few times over the years, usually overnight for a night out in Exeter. This time we noticed a decline. We arrived, parked in the rather full but spacious HOTEL carpark, checked-in and carried our own bags to the room. The room was okay, just a basic sort of room but tired and dated. The bathroom... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
2 February 2012

Thank you for your comments, I am sorry that your breakfast experience did not meet your expectations. I must stress that we are completely transparent regarding parking charges, as this review does suggest that guests are only informed at check out. Our web site indicates that the car park is chargeable, there is a large sign adjacent to the entrance... More

Shelia W
Leicester, United Kingdom
Senior Contributor
21 reviews
2 helpful votes
3 of 5 stars Reviewed 30 January 2012

Have stayed here a few time now and I agree with other reviews that it is looking very tired. The facilities are great - lovely pool, sauna and steam but when we sat in the lounge for a drink we couldn't help but notice dust everywhere, I mean really dusty like it hadn't been cleaned in weeks. The room was... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
2 February 2012

Thank you for taking the time to leave your review, I will of course follow up on your comments with my housekeeping team. Please be assured that all are public areas are cleaned daily. Tim Howes, General Manager More

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Mercure Exeter Southgate Hotel Also Known As

  • Accor Southgate Exeter
  • Mercure Exeter
Address: Southernhay East, EX1 1QF, England

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Mercure Exeter Southgate Hotel
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