Book 3 nights at this hotel to celebrate my wife's birthday. It turn out a horrible experience as the hotel rooms were not really clean and very small but the appeling part was the staff who were rude, unhelpful and careless. We come all the way from London to have a nice weekend which turns out a completely disaster. A... More

Stayed at the Hallmark a few weeks back. First comment is how friendly the reception staff were, and indeed every other member of staff that we encountered during our stay. Our room was fine, thought the bathroom looked a little tired but bed was comfortable and room very clean. We stayed for 2 days and spent Saturday afternoon in the... More

Arrived at the hotel for what was to be a memorable Valentine's weekend. The hotel is very, very disapointing. The heating was broken on one of the coldest nights of the year. It was absolutely freezing! We were given a very small electric heater. The hot water was insufficient for the number of guests staying so expect a cold shower... More

Stayed at ths "hotel" on the weekend of the 3rd and 4th of Feb this year, BIG MISTAKE. i come to the Uk to see friends, relax and meet with the bankers, and this hotel was available lastminute which was good, especially with its " spa " facilities. Firstly, On arrival me and my Buisness Parter Checked in and confirmed... More

Stayed here for one night - room was clean but very small and looked tired - maybe having a view over other rooms and air conditioning plant didn't help! I didn't use the health facilities but the bar was airy and light. Being with clients we eat out in the evening but the breakfast was good and facilitated by pleasant... More

We just spent 2 nights there and were very disappointed with the hotel, particularly with the basement "spa" area, which is in a really tired and quite unpleasant state, mould in the ladies shower cubicle the whole area dark and dingy and a bit smelly. The only route from the basement spa area to the main pool is through reception... More

We stayed here for a weekend, our first room was very nice however the radiator didn't work and on the coldest weekend so far this year we had to ask move. Second room was in the old part of the hotel very large room which needs a bit of modernisation the bath was stained and the shower did not work... More

staff are a plus point. room was comfortable and clean good tv and wifi, some noise from the air units outside on the flat roof no view. but we never asked for a move so not the hotels fault. sauna, steam room , jaccuzzi and pool were great. breakfast was buffet style with a good selection. bar and seating area... More

On arrival the receptionist was friendly enough and everything went smoothly. We were given our room number and we made our way there. Via the very drab and worn corridors this concerned us a little but our room was ok. The bathroom had seen better days, we couldn't shake the feeling that the room was a little cold. We headed... More