We actually booked to stay at the Britannia Bournemouth (one of 3 Britannia sister Hotels in Bournemouth), and booked online. It sounded great online. The advert promised a VIP stay with breakfast and dinner for 2 nights in an executive room, all for £198 for both of us. We hadn't noticed before booking that it was a Pet Friendly Hotel... More

Receptionist just sat there, blank faced. No welcome at all. Was not aware she was ready to 'process us'. Wish she hadn't. Room 308 was abismal. I know there was a gale blowing, but the shash window was vibrating like a machine gun. The wind howled through every join so strongly, the net curtain was kept 8 - 9 ins... More

I stayed at this hotel for a weekend with a large group booking for girls weekend. The food was really nice, But the rooms really do need an update. The furniture in the rooms look worse for wear, The bedding was clean and beds comfortable. If the gardens looked like they do on the website it wouold be a miracle.... More

I stayed once and I won't be staying again, where do I start!? We could not unlock the door to our room, after a member of staff managed to open the door I wish they hadn't! It was like a prison cell, double bed pushed against the wall, no headboard a very claustrophobic bathroom, we decided we could not stay... More

Bathroom filthy, toilet hadn't even been flushed from previous visitors let alone cleaned. Windows not doubled glazed so could hear traffic all night. Heating on full so couldn't sleep, even the cold water came out warm so couldn't get a drink. Tried watching tv but all that came out was white noise. Tried calling reception to complain but just told... More

Used this hotel for an overnight stop as part of a Newmarket Holidays trip to see a James Last concert. 41 one of us (pre-booked) arrived at 1.45 to be told no rooms would be available until 3pm Not a good start ! We were told that sandwiches and bar snacks were available. A surly (poor-English-speaking) barman (the only person... More

We had a twin room which was fairly large. It had two wardrobes and two chests of draws, which is unusual, so plenty of room for a longer stay. The room was clean and comfortable but in great need of updating. The decor was very tired, the sink was cracked and the double glazing had warped and you could see... More

Picked this hotel as a late cheapie on Expedia. Some Reviews suggest decor tired, but seems the chaps have just been round with the paint pots as it looked ok to me. Friendly enough welcome and full English breakfast buffet set us up for the day.£40 for twin room per night is v good value - probably an off peak... More

We booked this hotel last minute when we decided to stay in Bournemouth for the night. We got an excellent deal, including breakfast. There is also lots of parking which had free spaces, even at midnight. The hotel is very tired. It has been decorated in a similar way to the hotel in the shining and sadly does not appear... More