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All 2 Shaftesbury hotels

Hotel Grosvenor

The Commons | High Street, Shaftesbury SP7 8JA, England
Hotel amenities
Hotel Grosvenor
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85%
Ranked #1 of 2 hotels in Shaftesbury
Most recent review
4 of 5 stars Reviewed 7 May 2013
ebalch Newbury, United Kingdom
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114 reviews from our community

Traveller rating
    70
    26
    12
    4
    2
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Families
8
 
Couples
72
 
Solo
3
 
Business
7
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Newbury, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 7 May 2013

There is no question that the Hotel Grosvenor is of excellent quality and perfectly situated for a relaxing and peaceful stay. We stayed for two nights in a Premium room and although the room was spacious, we have certainly stayed in more well equipped rooms (of an equivalent or lesser price). We were a little disappointed by the bathroom, the... More

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Weymouth, United Kingdom
1 review
5 of 5 stars Reviewed 1 May 2013

I had to cancel my stay here unfortunately due to my friend being ill. Although the cancellation was short notice the management and the booking agent(Mr & Mrs Smith) could not have been more understanding and I was given a full refund. Communication before the cancellation from the hotel was also excellent. I would certainly make an effort to book... More

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East Sussex
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 April 2013

Stayed here for one night in the premium room (no.2). Lovely large space, massive bed (super king) and soft and comfy real pillows. Waterfall shower was very powerfull which is always appreciated. Din't eat in the evening but the breakfast was top drawer, made with proper ingredients. Lovely feels to the hotel and perfect in the centre of a beautiful... More

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David_Knight_GM, General Manager at Hotel Grosvenor, responded to this review
9 April 2013

Dear Mikesunshine, Thank you so much for taking the time to review The Grosvenor Hotel, Shaftesbury on this site. It is always nice to receive positive reviews and I have passed your comments regarding the top drawer breakfast on to our kitchen team who are as pleased as I am that you enjoued it. unfortunately the coffee machines are here... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 29 March 2013 via mobile

Great hotel with a very well designed contemporary interior. Stayed in a superior room, which was worth the extra to have some more space and a very large comfortable bed. Staff very friendly and great service. Breakfast was wonderful. Would high recommend it. My only comment is that the radiator in room 2 was either off or 100% so difficult... More

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David_Knight_GM, General Manager at Hotel Grosvenor, responded to this review
9 April 2013

Dear Nick1234uk, Thank you so much for taking the time to review The Grosvenor Hotel, Shaftesbury on tis site. Im so pleassed that you enjoyed you enjoyed your stay with us and I have passed your comments regarding the friendly service onto the team here who have found them to be greatly motivational. You'll be pleased to know we have... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 24 March 2013 via mobile

this is a beautifully designed boutique hotel in the centre of Shaftesbury, a few metres away for Gold Hill and a walk away from anywhere worth seeing in Town. the service we had was very friendly and the rooms are well designed and modern. overall we had a very relaxing stay at the hotel, everything ran smoothly and for the... More

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David_Knight_GM, General Manager at Hotel Grosvenor, responded to this review
26 March 2013

Dear Richard, Thankyou so much for taking the time to review The Grosvenor Hotel, Shaftesbury on this site. It is always rewarding to receive positive feedback and we are so pleased that you enjoyed your stay with us. I have passed on your comments regarding the service and friendliness to the team who are as pleased as I am that... More

London
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 19 February 2013

Ah the Grovesnor; just a coincidence it shares the name with the hopeless establishment in Torquay featured on the TV show ‘The Hotel’? I think not. Well, what a shambles and I’ve not even got to stay! We made what some may call, a special reservation for a two night stay, a ‘mini moon’, including our wedding night. We carefully... More

Was this review helpful? Yes 5
David_Knight_GM, General Manager at Hotel Grosvenor, responded to this review
22 February 2013

Dear rachelcase, Thank you so much for taking the time to review The Grosvenor Hotel, Shaftesbury on this site. We always welcome feedback in any form, especially constructive thoughts from which we can all learn. As I mentioned during our call, this was never going to be an easy or enjoyable conversation for anyone and it certainly proved to be... More

London
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 17 February 2013 via mobile

I stayed in this hotel with work at the end of January amidst very heavy snowfall. I was caught in my car in the snow on the way over from Cornwall and was struggling to make the hotel in time, but I had a call from David to check I was ok and that if I didn't make it he... More

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David_Knight_GM, General Manager at Hotel Grosvenor, responded to this review
21 February 2013

Dear Luigi2008, Thank you so much for taking the time to review The Grosvenor Hotel, Shaftesbury on this site. I am very pleased that you enjoyed your stay, however brief it was! The weather was truly awful and it must have been a dreadful journey for you. Your comments on the service are very much appreciated and these are the... More

Union City, California
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 13 February 2013

We arrived on the last day before the Hotel was taken over by new Management and subject to major refurbishment. We were impressed by the entrance but dismayed by the Reception where we stood, looked upon by a staff member propped against the window and the Manager working at a desk made of a door resting on trestles.No seat or... More

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David_Knight_GM, General Manager at Hotel Grosvenor, responded to this review
16 February 2013

Dear fentumew Thank you for taking the time to review The Grosvenor Hotel, Shaftesbury following your stay in October. We genuinely appreciate all feedback and we are pleased that the you made both positive and constructive comments from which we can all learn. Having said that I would be delighted to discuss some of these points as they appear to... More

Leicester, United Kingdom
1 review
5 of 5 stars Reviewed 4 February 2013

We stayed here in October 2012 (sorry for the late review!). The hotel was lovely. Very welcoming staff. The room (Room 14) had plenty of space, very comfy bed, with a fantastic roll topped bath and excellent shower. We stayed at the front of the hotel and I'd noticed a few comments about the noise but we didn't experience any... More

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David_Knight_GM, General Manager at Hotel Grosvenor, responded to this review
8 February 2013

Dear Hen77, Thank you so much for taking the time to review The Grosvenor Hotel, Shaftesbury on this site. I am so pleased that you enjoyed your stay in room 14 and managed to make the most of the facilities. I have passed your comments regarding the food quality on to our team who are as happy as I am... More

Stratford-upon-Avon, United Kingdom
Top Contributor
116 reviews 116 reviews
39 hotel reviews
Reviews in 59 cities Reviews in 59 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 28 January 2013

The Grosvenor was very impressive from start to finish. Lovely Georgian building which has been decorated and furnished with a modern twist. We found the staff to be very friendly and welcoming. The car park was only 100 metres away and the hotel gave us a permit for the weekend. We booked room 9 (junior suite) and it was as... More

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See 3 more reviews by Anita1967 for Shaftesbury
David_Knight_GM, General Manager at Hotel Grosvenor, responded to this review
1 February 2013

Dear Anita, Thank you so much for taking the time to review our hotel on this site. The team and I are so pleased that you enjoyed your stay and your comments regarding the friendliness of the team have been passed on. The weather was certainly interesting that weekend but Im sure you will agree it made for some breathtaking... More

 
 
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Additional Information about Hotel Grosvenor

Also Known As:
Hotel Grosvenor Shaftesbury, UK - Dorset
Address: The Commons | High Street, Shaftesbury SP7 8JA, England
Region: United Kingdom > England > Dorset > Shaftesbury
Amenities:
Free High-Speed Internet Free Parking Restaurant Suites
Hotel Style:
Ranked #1 of 2 hotels in Shaftesbury
Price Range: $$$
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