Customer service from 'gent' on reception was downright rude, it is not acceptable to shout at guests and reduce them to tears!. Hotel needs a complete refurb. old, tatty, smelly. Breakfast ingredients were as cheap as possible, thank god I didnt stay there for any other meal, it was not possible to order a simple pot of coffee, dining room...
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- Royal Albion Hotel
- Royal Albion Hotel Brighton
