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Etap Hotel Southampton Centre


3 West Quay Road | Western Esplanade, Southampton SO 151RA , England
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Reviews you can trust

73% Recommend
3.5 of 5 stars 41 reviews
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By trip type
All (41)
[ Date ] [ Rating ]
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4 of 5 stars
LittleClareM   4 contributions
Oxford, United Kingdom
27 Feb 2010 | Trip type: Solo travel

If you're looking for a cheap stayover in Southampton this is definitely the place to book. The rooms are basic and functional but for one night what more do you need? The hotel is really well located and a bargain at £37. Car parking is £3 for hotel guests. Nice power shower, comfy bed, a warm room and a McDonalds... more

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3 of 5 stars
Wotnohair   6 contributions
West Sussex
15 Feb 2010 | Trip type: Friends getaway

The rooms are designed similar to the Formula 1 style of Europe. One big plastic shell with bunk beds. the rooms stank of stale cigarette smoke and needed cleaning. We all ended up sleeping with our windows open to combat the smell. Not one but three rooms. Not exactly what you expect these days. I wouldn't stay here again unless... more

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4 of 5 stars
midge1kent   1 contribution
kent
9 Feb 2010 | Trip type: Business

made to feel extremely welcome by the reception.gave good advice where to eat,where to go and what to do arond town.good general information on the hotel in itself and first class when i lost my key more

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1 of 5 stars
Acer13   1 contribution
Midlands, UK
8 Feb 2010 | Trip type: Friends getaway

If a lousy service, loud guests and oh BLOOD on the sheets is what you want then you should defiantly stay at the E tap! Also boasted free wifi...yeah if your in room within signal range I will not be returning any time soon more

Management response from
Paul Upton, General Manager

Dear Acer13 , Thank you for your recent review of our hotel. I was disappointed to learn of the problems you experienced. Please accept my sincere apologies for the disruption caused by the other guests that were staying in the hotel during your visit. We do employ a security company to patrol our floors in effort to eliminate any disruptions...

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4 of 5 stars
garfthelarf   68 contributions
Portsmouth, United Kingdom
28 Jan 2010 | Trip type: Couples

ideal location for a stop over, close to West Quay shopping & entertaiment centers. Very very friendly & helpful staff (many thanks to Danille !!!) without them we would of got lost more

Management response from
Paul Upton, General Manager

Dear garfthelarf, Thank you for your recent review of our hotel. It is always pleasing to receive feedback. I was pleased to learn of your satisfaction with the reception team member here at the hotel. We look forward to welcoming you back in the near future.

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5 of 5 stars
tewtewd   1 contribution
tewtewd
27 Jan 2010 | Trip type: Business

Had to travel to Southampton due to work, due to tight cost controls had to make some savings. Lucky for me I stumbled accross the Etap. Room was only £37, so was doubtful on what to expect and didn't really get my hopes up. On arrival, the hotel looked fresh and modern. Slightly clinical, but overall not too bad. Was... more

Management response from
Paul Upton, General Manager

Dear tewtewd Thank you for your recent review of our hotel. It is always pleasing to receive feedback. I was pleased to learn of your satisfaction with the reception team and hotel facilities. I will share your comments with our team, which I’m sure will be seen as encouragements to continuley improve the service we offer. We look forward to...

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5 of 5 stars
0rainbowangel0   1 contribution
Guernsey
1 Dec 2009 | Trip type: Family

My family and I have just returned from a 2 day shopping trip to Southampton staying at the Etap. Our room was located on the ground floor - perfect as one family member walked aided with a crutch. The Etap was perfect for us - very cheap rate, lovely breakfasts, cheery staff (Especially Danielle) There is no restaurant or swimming... more

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5 of 5 stars
mabozzaritchie   1 contribution
glasgow
12 Nov 2009 | Trip type: Business

I stayed in the Etap hotel for eight nights and found it to be a quiet, clean and very well located hotel. The reception staff Danielle and Emma added the glamour to a no thrills hotel and I found them very helpful, friendly and extremely professional in any dealings I had with them. I always received a warm welcome when... more

Management response from
Paul Upton, General Manager

Dear mabozzaritchie, Thank you for your recent review of our hotel. It is always good to receive feedback from our guests. I was pleased to read of your satisfaction with the team members here at the hotel. I look forward to welcoming you back in the near future.

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3 of 5 stars
SuttonLincolnshire   5 contributions
Lincolnshire
3 Nov 2009 | Trip type: Solo travel

Check in was fine, in a good location until I got to the room. McDonald's drive thru and a busy main road despite double glazing were a constant companion. There was a sign on the back of the door about do's and don'ts hence the feel of a student hostel. The room was fine, clean, the bed was comfortable with... more

Management response from
Paul Upton, General Manager

Dear SuttonLincolnshire, Thank you for taking the time to submit a review of our hotel. It is always good to receive feedback from our guests to help us improve the service and quality that we provide. I'm sorry that the noise from Mcdonalds disturbed you during your visit. I can also confirm we are working closely with Southampton City Council...

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4 of 5 stars
CCS202   16 contributions
London
2 Nov 2009 | Trip type: Friends getaway
1
person found this review helpful

For £37 a night, this place was a bargain. The bed was very comfortable, even if it was a bunk), the room was clean and the shower was lovely and hot. Didn't have breakfast there but it looked like good value (£2ish for cereal, fruit, toast, etc) and it's very close to the town centre. All in all, nothing special... more

Management response from
Paul Upton, General Manager

Dear CCS202, Thank you for taking the time to submit your review of our hotel. I was pleased to read of your satisfaction with our room rate and facilities. I hope to welcome you back in the near future.

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Etap Hotel Southampton Centre Also Known As

  • Etap Southampton
Address: 3 West Quay Road | Western Esplanade, Southampton SO 151RA , England
Southampton hotels Etap Hotel Southampton Centre
3.5/5.0
41