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All 14 Penrith hotels

BEST WESTERN Shap Wells Hotel

Shap | between the A6 and B6261, Penrith CA10 3QU, England
Hotel amenities
BEST WESTERN Shap Wells Hotel
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Ranked #10 of 14 hotels in Penrith
72 traveller photos
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201 reviews from our community

Traveller rating
    63
    72
    35
    19
    12
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Families
29
 
Couples
84
 
Solo
10
 
Business
14
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Barnstaple, United Kingdom
1 review
1 of 5 stars Reviewed 22 May 2013 NEW

My husband and I have stopped here before on our way to and from Scotland as a stop over - we have always throughly enjoyed the stop (loved the setting) and the fact that we have been able to stay with our elderly large dog has always been much appreciated. We made a booking on Sunday (19th May) to have... More

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warrington uk
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

Stayed for two nights with my Wife and her sister and husband We found the hotel to be in a remote posistion not much going on around it Not really a good base for visiting the lakes We booked a twin room as my wife had a sore leg, myself being a bit on the big size found the l... More

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shapwellshotel, Guest Relations Manager at BEST WESTERN Shap Wells Hotel, responded to this review
21 May 2013

Thank you for taking the time to write a review after your recent stay at the Hotel. Although the Hotel is in a fairly remote location it is only 2 miles from the M6 Motorway and is a perfect location to position oneself to a visit to the North Lakes. Thank you for your comments on our Food and Beverage... More

Wolverhampton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 17 May 2013 NEW

we went there with gb tours,for one night,unfortunately it never stopped raining,which of cause as nothing to do with the hotel,i would loved to have gone on a little ramble with my camera,there are lots of red squirrels i have been told this hotel is really sett in lovely countryside,perfect for the walking brigade,inside the hotel there are lots of... More

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shapwellshotel, Guest Relations Manager at BEST WESTERN Shap Wells Hotel, responded to this review
21 May 2013

Thank you for writing about your very positive experience after your overnight stay at the Hotel. I will pass on your compliments to the Team here at the Hotel who made your stay such an enjoyable and memorable one. We would be delighted to welcome you back to the Hotel in the near future and hopefully the Hotel will shine... More

North East England
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 12 May 2013

Spent one night here to meet up with family, my sat nav took me in via the rear entrance to the hotel, but I later found the main entrance to be an equally minor single track road. The check in was quick & easy, as was check out, with friendly staff, and reasonable prices. I met up with family in... More

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shapwellshotel, Guest Relations Manager at BEST WESTERN Shap Wells Hotel, responded to this review
22 May 2013

Thank you for taking the time to write a review after your recent stay at the Hotel. Although we are situated in a fairly remote location the main Hotel front drive is just off the A6 and is probably the easiest way to reach the Hotel we have another access way which is at the back of the Hotel via... More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 11 May 2013

The first thing I need to talk about is the staff, the staff at this hotel are as good as you will find, polite, smart and very helpful in every area, whether that be at the reception, bar staff or waiters/waitresses. The food on the other hand is what let the hotel down, breakfast in all fairness was very good... More

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shapwellshotel, Guest Relations Manager at BEST WESTERN Shap Wells Hotel, responded to this review
22 May 2013

Thank you for your comments after your recent stay and the very positive feedback you gave about the staff. I was disappointed to read you didnt enjoy your evening meal but I can assure you all our food is prepared at the hotel and the dish you had was certainly not a frozen product. I have noted your comments related... More

Huddersfield, United Kingdom
1 review
5 of 5 stars Reviewed 11 May 2013

We stayed friday and saturday and would go back in a heartbeat. We knew we would be arriving late friday night and mentioned this to the hotel when they rang to confirm details. The gentleman assured me that this was no problem and gave me a direct number to ring if we would like some food on arrival, as the... More

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Exeter, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 11 May 2013

Stayed for 4 nights on a Coach Tour with my wife who is blind and her Guide dog. The Management and Staff were very helpful and friendly and made our stay very enjoyable. The food was very good, room clean, and good service, which made it a most enjoyable stay.

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shapwellshotel, Guest Relations Manager at BEST WESTERN Shap Wells Hotel, responded to this review
22 May 2013

Thank you for your feedback after your recent stay at the Hotel. It is always a pleasure to read positive comments about the services and facilities we offer our guests. We look forward to welcoming you back to the Hotel in the future especially the fact you mention the fact you cant wait to go back shows how much you... More

Lancashire
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 8 May 2013

Quiet, secluded, beautiful and full of character. We stayed two nights at the Shap Wells, fantastic hotel, helpful and friendly staff, great breakfast and red squirrels! This is currently a three star hotel which could quite easily be 4, bedroom and bathroom were compact but clean and very comfortable, but would benefit from a refurbish (and probably get them that... More

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shapwellshotel, Guest Relations Manager at BEST WESTERN Shap Wells Hotel, responded to this review
21 May 2013

Thank you for your comments and to read " Shap Wells - We will be back " is very satisfying to see for the Hotel Management and the staff who have made you want to express that comment. I am pleased you enjoyed your stay at the Hotel and we look forward to seeing you again at the Hotel and... More

hagley
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 7 May 2013

Hi, Three of us travelled with GB Tours Holidays and the coach was supplied by Alan Davis Travel. We had the most fantastic 2 days, everything was perfect but the hotel is what I will write about. Desolate, you would need a car to get out from the hotel but we were on a coach break, so we knew what... More

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shapwellshotel, Guest Relations Manager at BEST WESTERN Shap Wells Hotel, responded to this review
21 May 2013

Thank you for writing about your stay at the Hotel after staying with a GB coach Tour. It is always a pleasure to read positive feedback and especially when the staff are recognised for their efforts. Our Staff are real Ambassadors for the Hotel and to read you thought they were exceptional is a credit to them and I will... More

SWINDON
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 May 2013

Stayed one night on our outward journey on our tour of Scotland with GB Tours. Everything perfect for this purpose including room, food and staff. Must do again. liked the choice of the table for two for the meals.

Was this review helpful? Yes
shapwellshotel, Guest Relations Manager at BEST WESTERN Shap Wells Hotel, responded to this review
7 May 2013

Thank you for taking the time to write a review after your recent overnight stay on your trip to Scotland. I was very pleased to read you had an enjoyable stay and you would like to stay with us again. We look forward to welcoming you back to Shapwells in the near future. Regards. Guest Relations Manager. More

 
 
BEST WESTERN Shap Wells Hotel
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Additional Information about BEST WESTERN Shap Wells Hotel

Also Known As:
Best Western Penrith
Penrith Best Western
Shap Wells Hotel
BEST WESTERN Shap Wells Hotel Penrith, UK - England
Address: Shap | between the A6 and B6261, Penrith CA10 3QU, England
Region: United Kingdom > England > Cumbria > Lake District > Penrith
Amenities:
Business Centre Free Parking Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
#1 Best Value Hotels in Penrith
Price Range: $
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