Although working in a 4* hotel myself, going away for a mini break is a nice treat (even if it is what I do for a living!)
Our recent trip to Low Wood Bay was a Christmas gift from my mum which was greatly appreciated, as Christmas is a busy time for myself and partner at work (he also works...
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Dear Guest, thank you so much for your recent review – it is always nice to receive feedback as this is essential, especially from guest who work in the industry. I was thrilled to read that you and your partner had a fab trip, probably very well deserved as well. The weather last weekend was extreme and I am glad...
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This is the second of three reviews of 3 Lakeland Hotels we stayed at during January for my wife and my Birthday celebrations.
On arrival (very early because we had only come from Crook after leaving the Wild Boar) our room was not ready and we decided to use the health club. We were killing a bit of time but...
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Dear Guest, thank you so much for the review I am glad that you and your wife enjoyed your recent birthday celebrations. - I was delighted to read that overall you enjoyed your stay. We are always happy to read any reviews from our guests on trip advisor, as feedback is essential. I was pleased to read that you enjoyed...
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Have stayed at Low Wood twice and found it to be comfortable, clean and has a great location away from the centre of Ambleside. Staff were always friendly (even at 07:00hrs!) and effcient in every way.
The adjoining leisure centre and watersports will provide even the pickiest customer something to do!
I stayed for business and found the hotel an...
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Dear Guest, thank you for a rewarding review especially about the friendliness of our team. You may be interested to know that all Trip-advisor reviews are conveyed to the team and our directors. Thank you for sharing your comments with all trip advisor users. We look forward to seeing you again soon. Kind Regards, Michelle Croukamp, Operations Manager
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This is the first time I have ever left a review (despite reading loads regarding where ever we visit!) but as I do feel disappointed in our stay at The Low Wood Hotel I feel it is time to write one. For a special birthday we wanted to book a short break in the Lakes (our favourite place ever!) as...
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Dear Guest, I was very sorry to read that you felt your recent stay at the hotel did not meet your expectations, as you mention in your review we do promote our customer service policy “Plus 1” whereby we aim to meet our guest expectations and exceed them, I would like to apologise as on this occasion we obviously did...
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We stayed at the hotel as a treat following a terrible year. We had purchased a special deal online and when we got to the hotel we found that out of the many, MANY rooms which were unoccupied we were stuck on the top floor miles away from anything. The place was a labyrinth and as I was recovering from...
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Dear Guest, Firstly I would like to thank you for your review and for the lovely comments regarding the breakfast in the Windermere Restaurant. I was however very sorry to read that you did not enjoy the room you were allocated. The hotel does have 110 rooms which are spread in three different areas of the resort. I would like...
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We have stayed in the Low Wood on two occasions now and would have no reservations about returning. The hotel is comfortable clean and has great leisure facilities available to guests as well as some fine dining in the hotels restaurant.
The views of the lake offered from the Low Wood are second to none and are a pleasure to...
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Dear regular guest, thank you for your recent review regarding your stay here at the hotel. I was very pleased to read that you enjoyed another stay with us and that in particular you enjoyed the leisure facilities and the Windermere Restaurant. I agree the amazing views are most certainly second to none. Once again thank you for your very...
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A lovely hotel with scenic views,the hotel is situated at the lakeside,and close by to all the main attractions.good food at the hotel and a small pool and leisure centr on site Ideal for a rainy day.
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Dear Guest, thank you so much for the fantastic review, I was delighted to read that you thoroughly enjoyed your stay and the amazing views. I hope we will have the pleasure of welcoming you back to the hotel in the near future. Kind Regards Michelle Croukamp, Operations Manager.
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Low wood hotel honoured there pledge to rectify my expectations and exceeded. I previously stayed dinner bed and breakfast, with my family and had a dreadful stay. I contacted the hotel and the management offered me a return night dinner bed and breakfast. It was never a question of the cost,more regarding the time as this is a precious commodity....
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Reviewed 26 July 2011
Dear Guest, thank you so much for your recent review and for giving us the opportunity to rectify the previous experience that you had at the hotel. I was delighted to read that we have renewed your faith in us and that we exceeded your expectations. We do appreciate that we make mistakes and when a guest recognizes that we...
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We visited Low Wood for a weekend conference and liked everything: the spacious bedroom, the modern bathroom, the peaceful view of the fellside, the conference menus and the conference rooms, in which we enjoyed a ceilidh. The exceptional service from the staff was a particular feature of our stay. Afterwards they found and posted back a mislaid map, at the...
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Dear Guest, thank you for your recent review regarding your say here during a conference at the hotel. I was pleased to read that you enjoyed your stay especially the Exceptional service from our team, I was also pleased to read that you enjoyed the peaceful view. I am very glad that your map was found and returned to you,...
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We returned for New Year having had such an amazing time last year and were wondering whether it would live up to our previous experience. Well it did, and then some!! Different theme to last year but just as spectacular and the DJ had us dancing till the early hours. Staff were delightful, as always and there is something magical...
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Reviewed 1 January 2011
Dear Guest, thank you for the rewarding review regarding your recent stay surrounding New Years Eve 2011. I was delighted to read that you enjoyed the celebrations and liked the ever changing theme of the Lake suite as well as the amazing view from your room of Lake Windermere. Once again I am glad you enjoyed the celebrations and we...
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