We stayed 2 nights on th 4th & 5th nov at the strand for my husband,s 50th birthday treat,from the min we arrived there was a smell to the hotel,the staff was helpful on the desk,lift very slow,double room small not very clean stains on carpet,first night we had entertainment then nothing on the second night when booking they did...
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I am sorry to hear that you found your stay with us unsatisfactory. Our staff are usually praised for their efficiency and friendliness and it is unusual for them not to smile. I have had a word with the team working on Sunday morning regarding your complaint to bring this to their attention. One member of staff is upset by...
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