THe hotel is well-located and very handy from a business point of view. Nearby restaurants include the fantastic vegetarian newcomer Shivalli. Staff were really friendly and helpful. But the maintenance at this hotel is shoddy. The room was spacious enough but you get there through a maze of corridors and if you are on the executive floor (5th), there is... More

Revisting Leicester where we lived 20+ years ago we chose the Mercure ( Formerly the Grand Hotel) as its very central. Parking on site was £5 for a nights stay. The Hotel is an old Hotel dating back about 100 years and has some nice touches in high ceilings, big staircases etc. The room we had at £55 was clean... More

We have stayed in the hotel before on nights out in Leicester and it has always been okay but this was our first stay under the new name. The room was fine but when we went for breakfast it was cold, £27 for two for cold fried eggs..... When we complained to our waitress, she dismissed our complaint with 'I... More

Not sure where to begin.... Room so tiny that the door brushes the desk when opened, and we needed to move a lamp to store a carry-on sized bag; hard, stiff mattress in which one feels every single pointy achey spring; 8 channels of TV (only 4 of which actually come in); now, given that we paid only about £55... More

I booked a couple of days beforehand directly on their website and got two confimation emails (one in French...). On arrival I was told I had no booking and that my confirmation code (on their email) was not valid. Was somehow made to feel it was my fault... After being re-booked I had an average room with a tired bathroom.... More

Booked the hotel for a business trip, with a colleague. Telephoned the day before to confirm twin bedded room, on arrival was told yes you have a twin bedded room, were running very late, and when we got to the room, it was a double bed!!!! Not difficult really, but when we arrived back in reception we were changed to... More

Stayed here overnight 4/5 October 2011 on a business trip and can not speak too highly of the hotel. Other than the fact that I could not find it! ( I was looking for the Ramada Jarvis, and after circling the city centre a few times without success, I found out that it is now the MERCURE!!) The staff went... More