Satyed here a couple day s ago on business.
Very Modern, very helpful reception staff, contemapry bar.
I had an exec room on the 11th floor, which has a Nespresso machine, a couple of dressing gowns and free wifi.
The room was large, the bathwroom was clean, comprising of a sin, shower and bath. The toilet was in a seperate...
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Thank you for taking the time to post a review about the hotel.
I am delighted to read you enjoyed your Executive room with the extra amenities.
Our TV diners are also a great feature and are indeed very popular at breakfast time with solo travellers.
I do hope to welcome you again very soon,
Kind regards
Guillaume Rapin
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I arrived at the Novotel after a 12 hour flight at 10am. The hotel was extremely busy. The reception staff was very friendly and warm. What impressed me the most was the Duty Manager Gili. He greeted every single guest who walked through the door, made sure people weren't waiting by helping check luggage for storage and asking how he...
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Many thanks for posting a positive review about the hotel.
I have obviously shared your comments with Gili who was delighted to have made such a positive impression!
He is a true asset to the hotel and can only thank you for naming him in your comment.
I hope you will return when next in London,
Kind regards
Guillaume Rapin
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Spent a night here as I wanted to be close to Paddington Station. Just a short 3-5 minute walk away. Convenient also as tube at same location and station has taxi rank. Hotel 3 years old and modern as well as clean. My room was facing offices so don't pick rooms with this facing. Excellent shower but heating did not...
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Many thanks for your review.
I am pleased to read you had a pleasant stay and would happily return.
I have shared your comments on the remote with my housekeeping team to ensure that batteries / remote controls are tested daily.
I look forward to welcoming you again soon,
Kind regards
Guillaume Rapin
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I stayed in this hotel for a weekend. It is a very modern hotel, specially if you compare it with other ones in the city. The rooms are very clean. The bathroom is quite complete (with a shower and a separate tub). The silence is one of its features. Good breakfast. My return flight was cancelled due to the snow,...
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Many thanks for your very positive review about the hotel.
I am sorry to read your travel arrangements has to be changed due to the snow in London, however I am pleased to read that my team was helping to find other possible arrangements.
I hope to welcome you again soon, and hopefully next time it will be sunny!
Kind...
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I stayed at the Novotel paddington a few weeks ago and was very impressed with the service received from the minute i checked in until my departure.
The rooms were spacious and well mantained and what topped it off for me the reception
staff were fantastic, I was checked in by a young lady by the name of Rebecca whom...
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Many thanks for taking the time to review your recent stay with us.
I am delighted to read you enjoyed your time with us and we all look forward to welcoming you again soon,
Kind regards
Guillaume Rapin
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I encountered a number of issues:
1. The bar manager claimed to be a know-it-all and refused to charge me in the local currency (GBP) on my credit card, whereas, if an option is presented to instead be charged in the home currency of the credit card, such option can be declined.
2. The man at the front desk, perhaps...
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Many thanks for taking the time to post a review about your stay with us.
I am sorry to read you had a negative experience with us.
I can confirm that additional training based on your feedback is happening for the teams to better understand all the facilities and options of the credit card marchines.
For the taxi, I will...
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They had misplaced our prepaid confirmed booking, and didn't know that we were a family with two young children. Without calling us they had arranged that we would stay in another hotel nearby, but at a tiny room where not even all of our luggage could get in. The staff at the Novotel lied to us and said that it...
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Dear reviewer,
I am terribly sorry about the experience you had with us last week.
As explained by the team, one of the guest who was due to check out was ill and could not leave the hotel, which put us in a difficult situation as we have to then move a client arriving on the day to another hotel....
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My family and I stayed at this hotel for a from 27 - 29 January 2012. We had a FANTASTIC stay. The first thing we noticed was how modern the hotel was. Everything was new and clean. We were then amazed at how friendly the staff were. The seemed to want to help us and to ensure that we had...
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Thank you for sharing such a positive review about the hotel.
I am delighted to read you enjoyed the hotel but even more important that the team was showing care and attention, which is really what we are aiming for.
We are all looking forward to welcoming you again soon,
Kind regards
Guillaume Rapin
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The Novotel Paddington is a fine hotel with helpful and friendly staff. Everything is OK. But that's it. It is a business hotel, so if you come for business around Paddington station, stay here. For leisure, there are better options in London.
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Many thanks for taking the time to post a review about the hotel.
We are indeed located in a business disctrict, however are also only a short walk away from Paddington underground and very close to Hyde Park and most of the London Landmarks.
The hotel also offers a swimming pool with also a sauna and asteam room, which makes...
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I may be completely wrong in my demands and if so I apologize but this is my experience with the hotel which I would like to share because I feel utterly mistreated: A friend of mine left his keys inside his house in Paddington, London. He called me in despair and asked me to book a room in a hotel...
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