The shaftesbury was excellent. Excellent location and excellent customer service. Only thing was the air conditioning unit took a while to start working. Other than that myself and my girlfriend had a very very good experience. Would definitely recommend. More

I've given this hotel an average as generally everything about the hotel was ok, apart from one fundamental thing - the bed. On arrival we were pleased to hear that we had been upgraded to a club room. We expected a small room given that we were staying in London, but we did end up banging into things accidently due... More

Really nice hotel, Staff welcomed me efficiently soon as I arrived. I accidentally injured myself prior arriving and the staff looked after me. I felt very comfortable and would highly recommend this hotel. More

I checked in late in the evening, The lobby was very busy, however my chk in was smooth with the help of a Lady Manager,the room which i stayed in was very clean, the porter also was very welcoming. Sorry to say that the front desk reception staff "FRANCESCA" was least interested in serving the customers. Overall, A very good... More

Hi to all, to be fair when i stayed in this hotel late DEC.2011 it was according to advice from one of my friends,and i did really liked it .Of cource in each hotel first peoples you meet are the reception staff and the staff in this hotel they were great despite they were new under training as they mentioned... More

We stayed in here for 3 nights whilst having a mini break, originally booked into Notting hill branch but due to renovations we were moved to here. Only a 7/10 minute walk to paddington train/tube station. Close to shops and restaurants. Breakfast buffet was good, served until 10am. Rooms were very clean. Movies were a bit steep at £12 ago... More

Hi all, The hotel is really nice and the staff is very friendly rather than the managers. Actually when its busy the manager "Aparna" if i'm not mistaken and the other senior staff Gudpreeth are not helpful at all. They just sitting in the back office and telling the inexperience staff to handle when their is a long queue till... More

I have stayed here a few times now and always had excellent freindly service and clean rooms which make it an all round pleasant stay. More

Some other comments on this Hotel reported that quite often the room you reserved is not available. It's true, definitely! If you expect to accomodate the room you have reserved and paid for in advance (1 month earlier), you are completely wrong. They try to redirect to another hotel, and very probably the owner is the same. Only when I... More