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All 1,077 London hotels

The Arch London

5.0 of 5
50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
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The Arch London
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94%
Ranked #20 of 1,077 hotels in London
Most recent review
5 of 5 stars Reviewed 17 June 2013
ArtsRep New York
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509 reviews from our community

Traveller rating
    400
    77
    24
    3
    5
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Families
54
 
Couples
243
 
Solo
41
 
Business
125
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW

Absolutely everything about this hotel from the welcoming and efficient staff to the comfort and cleanliness of the room, to the amenities to the food and service at the bar -- everything -- was top notch without being unctuous. Cannot recommend it highly enough, have already raved about it to my friends and will definitely stay there my next trip... More

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Houma, Louisiana
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 June 2013 NEW

We stayed here from May 26th thru June 1st. Excellent location. Close to Marble Arch Tube Station. Not a large hotel but very accomadating. Rooms were more than adequate in size for London. Housekeeping was excellent. Employees were very cordial and provided excellent service.

Was this review helpful? Yes
See 5 more reviews by Danny L for London
grant_powell, General Manager at The Arch London, responded to this review
17 June 2013

Dear Guest Thank you for such a positive review of your experience at The Arch London. We were so pleased to learn that your stay was special. We are very proud of our hotels cleanliness standards and your comments have been passed forward to our housekeeping team. Regards Grant Powell General Manager More

Amsterdam
1 review
5 of 5 stars Reviewed 11 June 2013

We had the best stay at this hotel. Great hotel, great staff, great location. Just a 2 min walk from the famous oxford street. The little details make this a very good 5* boutique hotel. Hidden luxury in a busy city. 5* quality but no need to dress up in uncomfortable clothing, just be you. I would definately return for... More

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grant_powell, General Manager at The Arch London, responded to this review
17 June 2013

Dear Guest We were overjoyed to learn than we are your little pearl in the heart of London. We are small compared to some of the larger hotels within our local area but this is part of our charm. We all very much look forward to your return in the near future. Regards Grant Powell General Manager More

Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 10 June 2013

I stayed at the Arch for 3 days of business meetings and was really impressed. I arrived early on a Sunday after a redeye flight. The front desk team was great and actually juggled some things to make a room available for me. After 10 hours on a plane, it was really appreciated. The room was perfect for working and... More

Was this review helpful? Yes 1
grant_powell, General Manager at The Arch London, responded to this review
17 June 2013

Dear Guest What a joy to read and thank you for your kind comments. I have made sure that we thanked the front desk team on your behalf. Everyone needs a smooth check in after a long flight so we are glad you felt that way. Regards Grant Powell General Manager More

France
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 7 June 2013

I have recently organised two company events in The Martini Library at The Arch and have been impressed with every aspect of the organisation and environment. The Arch is a beautiful, period property that has been loving restored. The staff are always friendly, attentive but discreet. Excellent value for money

Was this review helpful? Yes 1
grant_powell, General Manager at The Arch London, responded to this review
17 June 2013

Dear Guest We host many events at the hotel and rarely do our guests take the time to post a review in relation to them. Thank you for your kind comments and words about your experience. I have passed your comments to the team who were excited to know you enjoyed your event. Regards Grant Powell General Manager More

Dublin
Senior Contributor
21 reviews 21 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 June 2013

For a 4-night break in London, this was the perfect location for us, near Oxford Street, Marble Arch tube station and within easy access by black cab to any of our chosen destinations. Located on the somewhat quieter Great Cumberland Place, the front is calm and understated and the staff are welcoming. Our room was situated near the gym (++)... More

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See 6 more reviews by AnneOD for London
grant_powell, General Manager at The Arch London, responded to this review
17 June 2013

Dear Guest Thank you for your honest and detailed review of the hotel. We were pleased to learn that we ticked all of the right boxes during your stay with us. Wishing you all the best and we hope to see you back at the hotel in the very near future. Regards Grant Powell General Manager More

Frankfurt
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 June 2013

For my 40 Th Birthday,my twin sister invited me to a london Trip and she choosed The Arch Hotel because it had to be something Special. And really ,ist was. The Hotel is Near Oxford Street which is very Good.Central but located very quiet. The appearence of the Hotel Outside is normal,but when you are inside it is very luxurious!... More

Was this review helpful? Yes 1
grant_powell, General Manager at The Arch London, responded to this review
17 June 2013

Dear Guest All we can say is that we are overjoyed to know that your 40th birthday was unforgettable for all the right reasons. Thank you again for recognising that our team were very helpful and looked after you perfectly. Regards Grant Powell General Manager More

Monterrey, Nuevo Leon, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 31 May 2013

This was the first time I stayed at the Arch Hotel and it was definitively a great experience. It is a little hotel EXCELLENTLY MAINTAINED with a great and tasteful decor....it is very well located in a very nice neighborhood. The staff is very friendly and committed to serve you all the time! Really nice to feel that you have... More

Was this review helpful? Yes 1
grant_powell, General Manager at The Arch London, responded to this review
17 June 2013

Dear Guest Your comments do mean a lot especially for our engineering team who work especially hard in maintaining the hotel. we are very much looking forward to your return on your next stay in London. Regards Grant Powell General Manager More

Santiago, Chile
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 29 May 2013

The hotel is located close to marble arch and hyde park, within walking distance to marble arch tube station, paddington station, oxford street (if you want to do some shopping) and close enough to the west end, so a taxi ride for 2 is cheaper than the tube. The place is nicely decorated, good service, well sized rooms and bathrooms.... More

Was this review helpful? Yes
See 2 more reviews by Bernardit for London
grant_powell, General Manager at The Arch London, responded to this review
17 June 2013

Dear Guest Thank you for your comments. We can always improve and your feedback in relation to the wet floor is being addressed with our engineering team. I was happy to know that you enjoyed the service at the hotel. I hope you choose to return in the very near future. Regards Grant Powell General Manager More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 29 May 2013

The staffs are so welcoming and friendly,very neat room and modern rooms, good food,best location, made my holiday an amazing one. Will definitely go back. Please don't ever go below these standards. Thank you.

Was this review helpful? Yes
See 2 more reviews by dididope for London
 
 
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Hotel Summarization (Beta)

What travellers say

  • Soft drinks(22)
  • Nespresso machine(17)
  • Oxford street(16)
  • Room service(14)
  • Very good(14)
  • Mini bar(14)
  • Hyde park(12)
  • Nice touch(12)
  • Warm and friendly(5)
  • Deluxe room(5)

Additional Information about The Arch London

Address: 50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotels in London
#18 Romantic Hotels in London
#19 Luxury Hotels in London
#92 Family Hotels in London
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Arch Hotel London is a luxury lifestyle hotel just a stone’s throw from Marble Arch. Spanning 7 Georgian townhouses, this urban hideaway offers a unique combination of English heritage and contemporary style. With 82 individually designed guestrooms and an inspiring restaurant and bar, The Arch London provides the best in comfort and service with Free Internet Access and complimentary soft drinks mini bar in every room. Imaginative British art, rich fabrics, colours and honest, hearty food, add to the spirit of this creative new hotel. ... more   less 
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Also Known As:
The Arch London Hotel
The Arch London Hotel London

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The Arch London
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