I have never awarded only one star before, but this hotel leaves me no choice. Read on. First, the good bits: the room was large, although the decor was unappealing with fabrics that seemed to come from Dr McCoy's Star Trek sickbay. There was a large flat screen opposite the bed with lots of satellite channels. Also, behind a screened... More

The hotel location, cleanliness, service, and rooms are great. My wife, baby son, and I spent a night at a Deluxe Room. It was looks like a studio fit in a room in a perfect way. The price was reasonable. The toilet is suitable for Muslims use since there is a hose for cleaning. The problem that there is no... More

Since I had such a pleasant night it seemed churlish to award only one star, however as I never saw the inside of a room here I am hardly in a position to judge. I booked this hotel last week at 2pm on the day I needed a room at short notice via Lastminute. I got a good rate, including... More

I booked this hotel on the day,as i had to stay in London overnight due to the snow,i booked online 1 x Deluxe Non-Smoking Double. Room Only. paid over the odds, I called to tell then i would not be able to get there until 7.30 pm,on arrival i was told they were over booked and could i wait to... More

I am usually a very happy guest and understand that each hotel has its faults...I booked this hotel for my Fiance's birthday present hoping that we would have a nice day in London followed by an enjoyable evening in the hotel. However, on arrival I was asked to pay, after this we were told that we were being transferred to... More

Stayed here for two nights and was in a shoebox room so I hardly had any space to move around. When I realised that the window lock didn't work and I was on the ground floor so didn't feel safe. Unfortunately the staff weren't very helpful. My room was noisy so I didn't sleep well and reception for check in... More

You can actually see Marble Arch out of your window ( just ) so its in a great spot. Also the price for the location is pretty good. Breakfast is in one of their other hotels about 50m down the road - not ideal, but also not quite the horror that I've seen other reviewers make it out to be.... More

We had booked two single rooms in The Marble Arch by Montcalm and were transferred down to this hotel. We were in the basement in the smallest rooms I have ever seen.Be very careful when booking.on Montcalm website as it is very deceptive as to where you will end up actually staying.

I recently stayed for one night at The Shaftesbury Suites hotel on a business trip. I see mixed reviews in Tripadvisor, and really can see why, as there are some strong positives but some even stronger negatives in my view. First the positives: Great location (5-minutes walk from Marble Arch, 10-minutes walk to Marylebone station), with a good range of... More