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The Lanesborough, a St. Regis Hotel

5.0 of 5
Hyde Park Corner, London SW1X 7TA, England (Victoria)
Hotel amenities
The Lanesborough, a St. Regis Hotel
Ranked #65 of 1,081 hotels in London
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278 reviews from our community

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Date Rating
London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

I took my friend for champagne afternoon tea here and it was wonderful. We started with strawberries and cream followed by a lovely mousse dessert. Then came a tasty selection of sandwiches - smoked salmon - egg mayo - cheese & cu - ham & tomato and chicken. They were small and delicate as you would expect with afternoon tea... More

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Brisbane, Australia
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

A very nice Hotel with a great bar / lounge area which we used multiple times. The restaurant for breakfast was sensational and never got to try for dinner. The room was very nice and had a real home feeling. Wife used the spa and was very impressed.

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LanesboroughTeam, Director of Sales at The Lanesborough, a St. Regis Hotel, responded to this review
20 May 2013

Dear Guest, Thank you for your review, it is always a pleasure to know our guests’ enjoyed their experience at The Lanesborough and we hope you have time to experience dinner on your next visit. We look forward to welcoming both you and your wife back here in the near future. Very best, Paula McColgan Director of Sales & Marketing More

Newport Beach, California
1 review
5 of 5 stars Reviewed 15 May 2013

I rank the Lanesborough among the best hotels in the world. I stayed at many St.Regis hotels and the Ritz Carton but St.Regis in Singapore and in London are my 2 most favourite ones. Sadly, they decided to change the décor of the Lanesborough into modern, thinking that they will cater better to Gen.X and Y. I belong to Gen... More

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LanesboroughTeam, Director of Sales at The Lanesborough, a St. Regis Hotel, responded to this review
20 May 2013

Dear Guest, Thank you for your heart-felt review of the hotel and please rest assured we will not be changing The Lanesborough décor to a modern style. We look forward to welcoming you back to London and The Lanesborough very soon. Kind regards, Paula McColgan Director of Sales & Marketing More

Austin, Texas
1 review
5 of 5 stars Reviewed 14 May 2013

If you want to feel like royalty, book your stay at the fabulous Lanesborough. It made our London trip so special. The staff was more than helpful and so hospitable to us. They even understood our Texas accent. Our room was so comfortable with amazing linens and Lady Primrose toiletries. Our butler was available 24/7 to attend to any of... More

Was this review helpful? Yes
LanesboroughTeam, Director of Sales at The Lanesborough, a St. Regis Hotel, responded to this review
20 May 2013

Dear Guest, Thank you for posting such a fabulous review. I am delighted that you enjoyed your recent stay with us and will ensure to share your comments with the team. On behalf of everyone here, we look forward to welcoming you back to The Lanesborough very soon. Warm regards, Paula McColgan Director of Sales & Marketing More

Basking Ridge, NJ
Top Contributor
71 reviews 71 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 7 May 2013

The bar is the best area of the Hotel-and the bartender is world famous. We were somewhat disappointed with the butler service as it seemed to be non-existant, but the room was exquisite, as was the service. Nice, quieter location as well.

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LanesboroughTeam, Director of Sales at The Lanesborough, a St. Regis Hotel, responded to this review
20 May 2013

Dear Guest, Thank you for posting your comments. We are pleased you enjoyed your visit here at The Lanesborough, and please allow me to extend my apologies if our butler service fell short of your expectations. I will ensure to pass your comments to our team at the Library Bar. Best regards, Paula McColgan Director of Sales & Marketing More

Brentwood, United Kingdom
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
Reviews in 21 cities Reviews in 21 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 5 May 2013 via mobile

Had wanted to try this hotel for awhile and my husband booked a room here for an overnight stay to celebrate my birthday. We arrived slightly early, about ten minutes before the 2pm check in. The member of staff who checked us in was friendly and welcoming but unfortunately he allocated us s mocking room. We had booked a non... More

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See 14 more reviews by AngeS for London
LanesboroughTeam, Director of Sales at The Lanesborough, a St. Regis Hotel, responded to this review
20 May 2013

Dear Guest, Thank you for your detailed review of The Lanesborough, we are thrilled you enjoyed the Library Bar and bedroom amenities. Once again we apologise for allocating you a smoking room and we look forward to welcoming you back at The Lanesborough in the near future. Very best regards, Paula McColgan Director of Sales & Marketing More

Central Mexico
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 May 2013

I finally had a chance to stay at the Lanesborough last November and can honestly say that it was well worth the wait and the splurge! It`s everything I thought it would be... Amazing suite, awesome service, great butlers, oozes history and fantastic attention to detail. Loved the modern day touches very well delivered in the rooms. I personally love... More

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LanesboroughTeam, Director of Sales at The Lanesborough, a St. Regis Hotel, responded to this review
20 May 2013

Dear Guest, Thank you for taking the time to post your comments, I am so pleased you enjoyed your stay last November and that it lived up to your expectations. We look forward to welcoming you back at The Lanesborough for another Hendricks & Tonic soon. Very best, Paula McColgan Director of Sales & Marketing More

Smithville
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 May 2013

I have been fortunate to stay in some nice hotels. This hotel put every other hotel I have stayed at to shame. Yes, it was the most expensive stay also but I really feel this team that works at the Lanesborough make a genuine effort to create a special experience out of the visit. Everything was top notch. I don't... More

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See 6 more reviews by SmithvilleAnchorman for London
LanesboroughTeam, Director of Sales at The Lanesborough, a St. Regis Hotel, responded to this review
20 May 2013

Dear Guest, Many thanks for your review of The Lanesborough. We are so glad you enjoyed your recent stay here, especially in the Garden Room, and we will ensure to pass your comments onto the team. Thank you for pointing out the issue with the bathroom door, we will ensure to get all of them checked. We look forward to... More

Oxford, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 29 April 2013

We went for afternoon tea on a Sunday afternoon as a very special treat for a very special birthday. Completely fabulous! Food was delicious and more than plentiful, service was charming, ambience was magical and the bill was happily paid as being more than worth it. I could not recommend it too highly!

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Cambridge, United Kingdom
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 28 cities Reviews in 28 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 29 April 2013

We visited for afternoon tea, as the hotel we were staying at was already fully booked for tea. The room was magnificent, lounge pianist in the corner, glass ceiling, light and airy. It was a delightful setting, and we were looking forwards to a magnificent afternoon tea. The service, unfortunately, was simply abysmal. We received our tea and sandwiches promptly,... More

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See 8 more reviews by sheepdip2k for London
LanesboroughTeam, Manager at The Lanesborough, a St. Regis Hotel, responded to this review
20 May 2013

Dear Guest, I am so sorry for such a negative experience. We aim to meet and even exceed our guests’ experiences and we have clearly failed to do so in this occasion. Please do reach out to me directly upon your earliest convenience and perhaps we can change the perception of our service. I look forward to hearing back from... More

 
 
The Lanesborough, a St. Regis Hotel
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London, England
5 of 5 stars 1,111 Reviews
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Additional Information about The Lanesborough, a St. Regis Hotel

Also Known As:
St Regis London
London St Regis
Address: Hyde Park Corner, London SW1X 7TA, England
Region: United Kingdom > England > London > Victoria
Amenities:
Bar/Lounge Business Centre Fitness Centre Children Activities Kitchenette Pets Allowed Restaurant Room Service Suites
Hotel Style:
#52 Luxury Hotels in London
#56 Family Hotels in London
#155 Business Hotels in London
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Lanesborough is ideally located in prestigious Knightsbridge overlooking Hyde Park featuring 95 guest rooms including 43 suites. Guests of The Lanesborough are received as honoured guests in a private home and cared for by personal butlers. ... more   less 
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The Lanesborough, a St. Regis Hotel
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