Beautiful hotel. Booked 3 twin rooms. All very clean and fresh. One was smallish but didn't intend on being in hotel much so that didn't matter. Cleanliness more important. Staff friendly and helpful Breakfast was really good. Would stay there again. Central and easy to find.

Room cold. Air con/heating would not adjust.1.30 am staff couldn't stop noise..unbearable.No sleep, Luke warm shower. Milk for tea in room addled. Manager never there, she left a scribbled note of apology and a bottle of plonk!, doesn't respond to emails. Not professional and at £252 for the night a complete RIP OFF

5 minute walk from Green Park tube station, in a quiet residential area. I stayed in a standard double room, which for a London hotel was spacious. It was very clean,with bright modern decor. The bed was very comfortable and the windows opened, as I don't like to sleep without fresh air. One thing I found rather peculiar was the... More

This hotel was always first on my list when I am in London on business not only because of its location and proximity to some wonderful eating establishments in the Shepards Market area.Rooms are pleasant and clean but could do with some refreshment.Staff are excellent and very well informed and can not fault it in that score at all.

Delightful staff. Second visit to this hotel. First visit was better than our return visit. The but rooms are getting a bit worn. Beds are nothing to brag about nor is the sparse bedding. Room services was ok and the morning breakfast buffet was ok as well. The room air conditioning unit was covered in mold and noisy. The positive... More

Hotel is perfectly reasonable and I had no major problems. Everything was clean and staff were friendly. However there was something about the feel of the hotel, plus a few minor issues listed below, which means I can only rate this as average rather than very good, given those two choices. The style/atmosphere issue is difficult to pin down -... More

My sister & I stayed at this hotel during our entire time in London. I had read the reviews & was ready for just about anything! I can honestly say that we were pleasantly surprised. We had a twin room that was large enough, at least compared to other English hotel rooms, & we were impressed with the cleanliness &... More

We arrived just after 1pm and our room was ready. The hotel staff were all very helpful and polite. We were upgraded to a king size room which was small but clean. For one night it was perfect. We booked with hotel direct so for the price I paid it was well worth it.

My handbag and purse went missing during my stay at this hotel in February 2013, which I was not very pleased about - this is not something you would expect to happen in a 5 star hotel in Mayfair !! The staff were efficient & helpful however of course they would not accept any form of responsibility so now I... More