While in an excellent location, this property could definitely use some work! It is an older hotel, but 5-star prices should feel like 5-stars. The cost of wi-fi is outrageous, but couldn't be avoided as the stay was for a week-long business trip. Breakfast was average, but for above-average prices. In-room and gym amenities seem as dated as the rest... More

Rooms are dingy, worn and overpriced even by London standards. Breakfast is terrible. Only redeeming feature of this hotel is the Citrus restaurant which serves Italian at a reasonable price, and has friendly service. More

Stayed in this hotel twice this year. Location is fantastic, just next to Green Park and walking distance to basically everywhere. Breakfast is good and concierge is very knowledgeable. However, the hotel associates are not as friendly as other Starwood properties except the night duty manager (forgot his name; but I really think he was the only friendly chap with... More

We stayed in this hotel for pleasure for 2 nights. Actually the reviews here were a little bit frightening. We had to choose this hotel due to our agency's mistake. So our expectations were quite low. We stayed in an executive room which was comf, warm and spacious. The bed was very comfortable. The hotel is located in a very... More

recently stayed at this hotel for wedding anniversary was promised an upgrade got put on side of hotel overlookig a run down old building then the assistant manager said how do you like your park view room what park he didnt even know the layout of where his rooms were and what they overlooked very poor response from management. Then... More

It's a great location, takes you back in time but it could really use a facelift. The staff is friendly but frankly the hotel has outageous Internet costs and there is a limit of 2 devices. Talk about expensive. More

Having stayed in SPG hotels around the world and earned my platinum status I decided to risk the Park Lane Sheraton and maximise my benefits like free Internet access, room upgrade. etc. I must admit the service was excellent, especially for London - the check-in lady was polite, greeted and welcomed me, and shortly after arrival to my room was... More

My partner and I selected this hotel as it was 5* rated and, we presumed, would add a bit of luxury to a romantic weekend of theatre going and eating out in London's West End. We could not have been more wrong. Quite how this place can possibly be rated so highly is a total mystery. Our room was tiny,... More

I did notice the negative comments but chose to stay here on a short trip last week as a SPG member because of the location. Easy walk to most places or the tube station is nearby. However the hotel is a dump behind that impressive facade and a nice restaurant with excellent scones and tea in the afternoon. Its probably... More