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The Park Lane Sheraton Hotel

5.0 of 5
Piccadilly, London W1J 7BX, England (Mayfair / St James's / Piccadilly / Green Park )
Hotel amenities
The Park Lane Sheraton Hotel
Ranked #597 of 1,081 hotels in London
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1,449 reviews from our community

Traveller rating
    223
    391
    371
    280
    184
See reviews for
Families
195
 
Couples
498
 
Solo
152
 
Business
328
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 17 May 2013 NEW

We stayed at this hotel for five nights (5-7 thru 5-12-2013). Thank goodness we spent all day sightseeing in London because the best word to describe our room was DREARY! I thought we had been transported back to the 1920's. We were on the first floor and the view was a brick wall with other rooms staring back. We had... More

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Brighton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

Got a very good deal via one of the last minute hotel booking sites. We had been looking for somewhere as central as possible and couldn’t believe our luck when this hotel popped up! The weather was kind and as we had just an overnight trolley case, we were able to stroll easily from and to Victoria train station via... More

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Piraeus, Greece
Top Contributor
77 reviews 77 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 16 May 2013 NEW

The best asset of the hotel is.... Location, location, location: next to Green park tube, next to Hyde park, in front of Green park, close to old bond str & berkeley str. Spacious rooms Clean Old hotel Service: so & so, but not bad

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See 9 more reviews by CStefanou for London
Paris
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 15 May 2013 NEW

I stayed 2 nights at this hotel and it was not a great experience. First of all at checking they gave me a really bad room with a bathroom that required some real refresment and the smell makes me realize that it was a smooking room, when I called the reception, they didn't want to give me another room claiming... More

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See 2 more reviews by Astou F for London

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8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 12 May 2013 NEW

Whilst the location is good and the views are impressive (if you're lucky enough to have one) the staff attitude is awful. From the start service was poor: Check in was late, we had to repeat our room request twice (double) and were still given a twin, the room service order was completely wrong, the staff were totally charmless and... More

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Toronto, Canada
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 12 May 2013 NEW

Stayed here for 3 nights in April for pleasure. Front entrance off Piccadilly is straight into tea room with "front " desk at the back. A bit ole fashion but such a great location to get around West End, we got a front room suite upgrade, which was needed as only front rooms have any views & that's of Green... More

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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 10 May 2013 via mobile

Stayed at Park Lane for 2 nights in May. Arrived to Heathrow and took the Express train into Paddington the cab to hotel. Was able to check in around noon. Used SPG points for the entire stay, pretty good deal in exchange for 24,000 points total. Close location to piccadilly line---green park and hyde park station. Also very close to... More

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ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review
14 May 2013

Dear mlr-ent-pa, Firstly thank you for taking the time out to share your thoughts about your recent stay with us here at the Park Lane. I am delighted to read that you found the hotel to be ideal for you during your stay and you were able to check in early. We look forward to welcoming you back at a... More

1 review
1 of 5 stars Reviewed 10 May 2013

My stay was extremely disappointing. The staff unfriendly, service bad. The rooms small and dated. The location nice, very central. When I checked out, they charged me for an extra night, because I booked in advance. They wouldn't even convert that night into a credit for a later stay. They didn't care at all. After that, the concierge misplaced my... More

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ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review
14 May 2013

Dear Chelsea12345678, Thank you for sharing your comments about your recent stay with us. I was dismayed to read you had a disappointing stay and found the staff to not be very helpful. I have shared your comments with the team for further discussion. Regards, Kieran Quinn Hotel Manager More

New York City, New York
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 9 May 2013

I stayed for two four-day business trips in April 2013. The upside: The location is tremendous for business or pleasure. If you want to go running or walking, Green Park is across the street, and a main entrance to Hyde Park is a two minute jog. The gym is very serviceable, if not in a kind of over-the-hills-and-through-the-hotel way to... More

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ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review
14 May 2013

Dear Alexander S, Thank you for taking the time to review your stays with us. I am very much appreciative of all the comments - both positive and negative you shared with us and thank you once again for them. I was disappointed to read that your first room did not meet your expectations and I have shared your comments... More

Grays Thurrock, United Kingdom
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 9 May 2013

We had afternoon tea at this Hotel on the weekend.Everything was nice but staff weren't very welcoming but we were quite busy chatting amongst ourselves to notice.I would come again as it wasn't very busy and was actually quite relaxing.The hotel however is not on Park Lane itself but some people may be confused.

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See 11 more reviews by Rita580420 for London
ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review
14 May 2013

Dear Rita580420, Thank you for taking the time to review your Afternoon Tea at the Palm Court Lounge. I am delighted to read that you and your friend thoroughly enjoyed your afternoon with us and I have shared your comments to the Palm Court team. I look forward to welcoming you back for another experience of our wonderful Afternoon Tea!... More

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Hotel Summarization (Beta)

What travellers say

  • Palm Court(37)
  • Buckingham palace(36)
  • Great location(31)
  • Very good(20)
  • Room service(11)
  • Top secret(10)
  • Tube station(9)
  • Friendly and helpful(8)
  • Afternoon tea(5)
  • Art deco(5)

Additional Information about The Park Lane Sheraton Hotel

Address: Piccadilly, London W1J 7BX, England
Region: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#296 Luxury Hotels in London
#414 Family Hotels in London
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Sheraton Park Lane Hotel is centrally located near Buckingham Palace and stroll over to the boutiques of Bond Street, Knightsbridge, and London’s West End theatres. As evening falls enjoy a conversation over a world famous English afternoon tea at the Palm Court, or share the tastes of Italy at the Citrus Restaurant. ... more   less 
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Also Known As:
Park Lane Sheraton
Park Lane Hotel London
Sheraton Park Lane
Sheraton Hotel London
London Sheraton
Sheraton London

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The Park Lane Sheraton Hotel
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