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Hilton London Metropole

4.0 of 5
225 Edgware Road, London W2 1JU, England
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Ranked #279 of 1,067 hotels in London
4.0 of 5 stars 2016 Reviews
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2,016 reviews from our community

What travellers say about this hotel
  • Very good(49)
  • Tube station(47)
  • Oxford street(41)
  • Edgware road(37)
  • Marble arch(30)
  • West wing(21)
  • Room service(18)
  • Friendly and helpful(16)
  • Hyde park(15)
  • Executive Lounge(14)
Traveller rating
    536
    836
    361
    183
    100
Only show reviews for Family (342) | Couples (375) | Business (336)
Date Rating
Paul G
Lapford, null, United Kingdom
2 reviews
5 of 5 stars Reviewed 12 February 2012 NEW

Last minute visit to London to see shrek, booked two hours before stay very cheap considering the quality of the hotel. Stayed in exec room. Check in was very efficient and polite, room service was efficient and food very well prepared. I have not stayed anywhere in London that offers better value for money. A1 More

Was this review helpful? Yes
Vic1245
Reviewer
5 reviews
5 of 5 stars Reviewed 11 February 2012 NEW

Exec lounge. Pool. Excellent service. Good food. Strongly recommend it More

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lszutoo
Swindon, United Kingdom
Senior Contributor
25 reviews
11 helpful votes
4 of 5 stars Reviewed 10 February 2012 NEW
1
person found this review helpful

This is another standard Hilton which is very very busy - feels as though you're in a zoo with people everywhere partly because they have large conference rooms and may have events occurring at the same time. The front desk check-in seems to take a while. There isn't a line for "Diamond Member" so one would just need to wait.... More

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loveluck
Orebro, Sweden
Contributor
14 reviews
6 helpful votes
3 of 5 stars Reviewed 9 February 2012 NEW
1
person found this review helpful

Hilton London Metropole is nothing special really. It´s ok and fairly clean and comfy, nothing extra. Close to the tube so very easy to get aroud. Not a place I will remember. Charged us for the minibar although we never used it :( More

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Theo Hausler, Manager at Hilton London Metropole, responded to this review
10 February 2012

Dear loveluck, Thank you for your review and I am really sorry you felt we did not meet your expectations as a Hilton Hotel. With two bars, two restaurants, a Coffee Shop, Lounge, 24 hr Room Service and indeed a Hilton Fitness by Precor Gym and LivingWell Health Club (we are one of the few hotels with a pool in... More

ThomasTilbury
Manchester UK
Reviewer
5 reviews
4 helpful votes
4 of 5 stars Reviewed 8 February 2012 NEW
1
person found this review helpful

I wouldn't normally stay in a Hilton, but got a good deal for a 2 night stay so as I was on a course I didn't think I needed anything too special. However I was so surprised, easy and friendly check in and I was upgraded to a de-luxe in the Tower. It was a very nice room with a... More

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Theo Hausler, Manager at Hilton London Metropole, responded to this review
10 February 2012

Dear ThomasTilbury, Thank you for a great review. This is what my colleagues aspire to achieve every day 365 days a year. Great information for fellow travellers to follow and take note. I hope we have the pleasure of welcoming you back to the Hilton London Metropole in the near future. Kind regards Theo Häusler Assistant Operations Manager More

Erlend S
Oslo, Oslo, Norway
1 review
3 of 5 stars Reviewed 7 February 2012 NEW

The hotel as a whole is quite good I guess. So my rating as a whole isn't bad. But as a conference delegate the Internet connection is poor. I expect to have good internet since it is a conference hotel, and most of conference delegates is working when at a conference. But first of all it is overpriced (£10 per... More

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Theo Hausler, Manager at Hilton London Metropole, responded to this review
8 February 2012

Dear Erlend S, Thank you for your review and I am really sorry you felt we did not meet your expectations as a Hilton Hotel. We do have the reputation of being one of the very best Conference and Banqueting venues in London and as such was very disappointed to read your comments. I have forwarded your feedback to our... More

Shanij60
Tel Aviv, Israel
Senior Reviewer
8 reviews
4 of 5 stars Reviewed 7 February 2012 NEW

The Hilton Metropole is a very good hotel in London.The room was spacious and is suitable even for a family of 4 persons.The hotel is very crowdy and sometimes a little noisy. There is an excellent access to public transport (tube and buses). The value for money is also very good.For all of that I really recomend this Hilton ,particullary... More

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Theo Hausler, Manager at Hilton London Metropole, responded to this review
8 February 2012

Dear Shanij60, Thanks for a great review. Come back soon and try Minako at the Met on the 23rd Floor - you'll love the view. Kind regards Theo Häusler Assistant Operations Manager More

speedingkoala
Toronto, Canada
Contributor
13 reviews
1 helpful vote
4 of 5 stars Reviewed 5 February 2012

The hotel was really average. Unfortunately it is outdated in regards to furniture, and design, but since the hotel is not a new one I guess it is what people should expect when they book it. So the room was not stylish, but it was definately clean. The reception staff was extremly helpful, and since I am a great fan... More

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Theo Hausler, Manager at Hilton London Metropole, responded to this review
6 February 2012

Dear speedingkoala, Thank you for your review. I was pleased to read you enjoyed your stay with us and you will be pleased to here that we have several refurbishment projects in the pipeline for the public areas. Then we are currently in the process of refurbishing additional guest rooms in our West Wing. There are some moments when all... More

buxom
shoreham-by-sea
Contributor
12 reviews
18 helpful votes
2 of 5 stars Reviewed 5 February 2012
2
people found this review helpful

Stayed here as part of an on-site conference. As it was busy, they arranged breakfast in a separate large room for the delegates. Service here was poor, food choice limited and not great quality. As an example - in the usual restaurant, eggs of your choice are available, yet only lukewarm scrambled that tasted awful were served. My room was... More

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Theo Hausler, Manager at Hilton London Metropole, responded to this review
6 February 2012

Dear buxom, Thank you for your review and I am really sorry you felt we did not meet your expectations as a Hilton Hotel. We do have the reputation of being one of the very best Conference and Banqueting venues in London and as such was very disappointed to read your comments. I am sorry you felt that our rooms... More

danielleatnanty
Cardiff, United Kingdom
Reviewer
3 reviews
3 helpful votes
4 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

I stayed here with my boyfriend. We went for the weekend and enjoyed very much. The rooms were small and basic but were clean and we only stayed there for one night so it was more than fine. The staff were brilliant and always willing to help with directions to attractions. Must go and see the London Dungeons they are... More

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Theo Hausler, Manager at Hilton London Metropole, responded to this review
8 February 2012

Dear danielleatnanty, Thank you for your review. I was pleased to read you enjoyed your stay with us. With reference to the Restaurant availability in the local vacinity, we have an eclectic mix of international restaurants on our doorstep, within wlaking distance and I would invite any of our guests to ask one of our concierge team (3 of which... More

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Hilton London Metropole Also Known As

  • Hilton International London
  • Hilton Metropole London
  • Hilton London
  • London Hilton
Address: 225 Edgware Road, London W2 1JU, England

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