Shockingly small rooms. Have stayed in better travelodges!
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- Park Inn London
- Park Inn Russell Square
- Bonnington Hotel London

Shockingly small rooms. Have stayed in better travelodges!
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An excellent location - close to lots of good restaurants.
I liked the warm welcome at reception: Sean in particular was very helpful and friendly.
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We have just returned froma one night stay at the hotel and could not fault it. It is very fresh and clean and the rooms are very well planned out. It is one hotel I have stayed at where there hasn't been any noise from outside and in. I slept like a log! The welcome cookie is a nice touch...
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It´s very nice too see the Doubletree-brand showing up in Europe. And our 3 night stay at the London West End branch was a good one. The location of the hotel is absolutely perfect, with most of central London within walking distance. The hotel itself is newly refurbished, and our room was small but of high standard. Beds were lovely....
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Thank you for your comments. I am glad to read that you enjoyed the hotel’s central location and found your room comfortable. I am very sorry that you did not receive your Chocolate Chip cookie on arrival. As you mentioned, giving all of our Guests a warm DoubleTree Chocolate Cookie on arrival is an important part of welcoming our Guests...
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Just like the Doubletrees we've stayed in all over the US, but with London sized rooms. Very friendly staff, very good breakfasts, and just a few minutes walk from Holborn tube station. The rooms are very nicely finished, clean bathrooms (with good shower pressure - not always a given in London!), and really comfortable beds! But it is London, so...
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Thank you very much for your comments regarding your stay with us. It is lovely to hear that you enjoyed our newly refurbished hotel and our buffet breakfast. If you return to the hotel, please feel free to request a room to the back of the hotel to avoid any noise from the traffic on Southampton Row.
We do hope...
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Nothing special. Pretty arrogant staff. Little annoyances like having to pay £15 for a bit of wifi in your room. Breakfast average. Very small room. In fact so small bedside tables to put a drink of water on were not even fitted.
On the positive side they did get me a room at a discount (or so they claimed) when...
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Thank you for your comments regarding your recent stay with us at DoubleTree by Hilton London – West End. I am happy to hear we were able to offer you a discount but am sorry to hear you were not happy with your room size. The hotel is housed in a historic building, and we do have a variety of...
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We stayed here as we wanted somewhere central to stay near to the theatres. Enjoyed a nice room and bathroom, and very efficient service for our room service breakfast in the morning. The lobby area was really nice and welcoming and staff were really helpful and friendly, couldn't fault them. The only issue (although we found it amusing) was that...
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I am glad to read your positive comments regarding your recent stay with us at the DoubleTree by Hilton London – West. It is great to hear the team were helpful and friendly throughout your stay. I believe you may have accidentally taken our service elevator to the basement floor. I can assure you that will be putting better signage...
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Stayed one night as colleagues had already booked their stay at the hotel. Room itself was adequate, but no Internet access - wifi or wired - in the room. For a hotel in a major city where business people will stay this is a major issue. Access in public areas and Executive Rooms, but none in standard rooms that cost...
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Thank you for providing feedback on your recent stay with us at the hotel. I am sorry to read your stay was not a complete success. I was especially concerned to hear about the lack of Internet connectivity as this is a facility that we do provide throughout the hotel. If you would like to discuss the issues you mentioned...
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Walking distance from 2 subway stations - Russell Square and Holburn. Compact functional rooms. The Executive Club rooms give access to an exclusive lounge where a more than adequate breakfast and pre-dinner snacks are available.
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It is good to hear you enjoyed the hotel’s central location. I am also glad to see that you enjoyed your Executive Room with access to our Lounge that offers a continental breakfast and snacks throughout the day.
We do hope to welcome you back to the hotel again soon.
Yours Sincerely,
Caitlin Klarenbach
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We were here for an ovenight stay for a birthday treat. This hotel was booked for its quality and its proximity to the Picadilly theatre as we were seeing 'Ghost the Musical' on the Saturday night.
The hotel was easy to find...about a few minutes walk from Holborn underground tube station. The lobby area is sumptuously decorated and modern. Reception...
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Thank you very much for your positive comments regarding your recent stay with us here at the DoubleTree by Hilton London – West End. It is lovely to read that you enjoyed your room was clean and comfortable.
We look forward to welcoming you back to the hotel again for another successful visit.
Yours Sincerely,
Caitlin Klarenbach
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