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BEST WESTERN The Cromwell Hotel Reviews, London

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BEST WESTERN The Cromwell

4.0 of 5
110-112 Cromwell Road, Kensington, London SW7 4ES, England (Earls Court)
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BEST WESTERN The Cromwell
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Ranked #433 of 1,081 hotels in London
3.5 of 5 stars 565 Reviews
149 traveller photos
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565 reviews from our community

Traveller rating
    132
    258
    98
    43
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Families
52
 
Couples
202
 
Solo
47
 
Business
92
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
North Yorkshire
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Clean & Comfortable, doubt if I'll return.”
3 of 5 stars Reviewed 23 May 2013 NEW

Location is good, just across the road from Gloucester Road tube station. Our room was small, the bed was a standard double. Effective air con. Free wifi, however, it is patchy and reception in our room when we got it wasn't good. The best spot to connect to the free wifi is sitting on the bottom flight of stairs next... More

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See 5 more reviews by pcchq for London
Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review
24 May 2013

Dear Guest Thank you for taking the time to provide us with your feedback of your recent stay at our hotel, I am sorry to hear that on this occasion there were a number of areas where our hotel did not reach your expectations. I can only apologise for the connectivity of the wi-fi as we are experiencing some technical... More

New York
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Great location and an adequate hotel”
3 of 5 stars Reviewed 20 May 2013 NEW

This hotel is sufficient for travelers not expecting luxurious amenities for its price. We paid extra for a bigger room because we were going to stay for a week. The bed, the bathroom and the room are adequate for a comfortable stay. Although our room is facing the busy Cromwell Road and at second floor, it is surprisingly quiet. This... More

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Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review
24 May 2013

Dear Guest Thank you for taking a moment to complete a review of your recent stay at the Best Western The Cromwell Hotel, I was delighted to read that you had an enjoyable and memorable experience at our hotel. It was wonderful to read that you found our hotel ideally located for your travel requirements and that you spent some... More

New Hampshire
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
“Good location and staff, yet safety concerns”
2 of 5 stars Reviewed 19 May 2013 NEW

My wife and I stayed for 5 nights. The staff at this hotel were wonderful. They were quick to provide a bucket of ice, as this hotel did not have an ice machine. The room is small, but no smaller than other hotel rooms I have stayed in when in London. Wi-fi has been spotty for some time now based... More

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See 5 more reviews by Ricky2260 for London
Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review
24 May 2013

Dear Sir Thank you for taking the opportunity to review your recent stay with us and for identifying a number of areas that may require improvement. I must admit that I am slightly confused with your feedback regarding the bucket of ice as we have an ice machine located in our bar area on our ground floor. I am however... More

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Bern, Switzerland
1 review
“Reasonable hotel in a great location”
4 of 5 stars Reviewed 16 May 2013

The staff was very friendly and helpful. Initially I was a bit disappointed with the size of the room but as a place to sleep it was enough. Seeing the traffic on Cromwell Street, I was afraid it wouldn't be quiet, but the windows are quite good - you still hear traffic, but it isn't intrusive. Compared to the size... More

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Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review
24 May 2013

Dear Sir Thank you for taking the time to complete a review of your recent stay at the Best Western The Cromwell Hotel, I was delighted to read that your stay with us was an enjoyable on. I am sorry to hear that you found the size of your room to be smaller than expected however I was pleased to... More

Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great Hotel”
4 of 5 stars Reviewed 15 May 2013

Stayed at The Cromwell for 5 nights in April, 2013. Wonderful location....just steps from the tube. Hotel staff were extremely friendly and accomodating. Room was very clean, albeit small (to be expected in London). Breakfast which was included was excellent. I will definitely go there again.

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See 2 more reviews by Loobers for London
Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review
22 May 2013

Dear Guest Thank you for taking the opportunity to complete a review of your recent stay at our hotel, it is always a pleasure to read positive feedback such as yours. I would like to thank you for the wonderful comments you have provided with regards to the professionalism of our team the cleanliness of our rooms and the standard... More

Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Convenient and Friendly Hotel”
4 of 5 stars Reviewed 12 May 2013

This was our second visit to this hotel. We find it extremely convenient for both the Underground and the bus as well as being within a few minutes walk to the V&A and Science Museums. Area has plenty of cafes and restaurants. Rooms on the small side, but well appointed. Staff very friendly and helpful - will definitely stay again.

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Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review
14 May 2013

Dear Madam Thank you taking the time to complete a review of your recent stay at the Best Western The Cromwell Hotel and for your continued patronage to our establishment. I am pleased to read that you find the location of our property ideal for your travel requirements and that our friendly and professional team ensure that BWTC is your... More

Dublin, Ireland
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
“Pleasant Stay”
4 of 5 stars Reviewed 7 May 2013

We stayed here for a weekend in April 2013 and were very pleased with our choice. Our room was comfortable, clean and with all the facilities as described on their website. The staff were friendly and really helpful and breakfast full of choice. Considering the price, location and service we'd definitely stay here again.

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Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review
14 May 2013

Dear Guest Thank you for taking the time to complete a review of your recent stay at Best Western The Cromwell, I was pleased to read that you had a comfortable stay with us. I would like to thank you for mentioning the friendliness of our entire team and the cleanliness of our rooms as these are two areas within... More

London
1 review
“Great Service”
3 of 5 stars Reviewed 1 May 2013

Personnel were very nice, friendly and helpful. Hotel is in a convenient location and is very close to the tube/underground. Lots of cafes around. Amenities and rooms are average. Choose at a minimum a garden room.

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Review collected in partnership with Easytobook.com

Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review
14 May 2013

Dear Madam Thank you for taking the time to complete a review of your recent stay at our hotel, I was delighted to hear that enjoyable time with us. I would like to thank you for identifying the professionalism of our team and for recommending our exquisite Garden Rooms for fellow TripAdvisor readers. We do look forward to welcoming you... More

Gothenburg, Sweden
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Four-star, maybe not, but a decent place”
3 of 5 stars Reviewed 29 April 2013

Five minutes walk to the Tube and the 47 bus just outside the door gives location a +++. Several shops in the area including a Sainsbury and many small restaurants is also very positive. The hotel has many small winding staircases and narrow corridors. The elevator doesn't reach the 5th floor. A fire would be devastating ! The room was... More

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Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review
14 May 2013

Dear Sir Thank you for taking the time to provide us with your feedback of your recent stay at the Best Western The Cromwell hotel, I am pleased to read that overall you had an enjoyable stay with us. I was delighted to read that you found the location of the hotel and the facilities within the local area to... More

strathmore alberta canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Good location, clean, reasonably priced”
3 of 5 stars Reviewed 25 April 2013

Pros: Great location, very close to Gloucester Rd tube station. Friendly staff. Clean room and premises. Comfortable bed. Nice large flat screen television mounted on wall. Modestly priced (for London). Good restaurants nearby. Cons: Room was very small, as was the window, our floor was likely an attic space before it became a hotel. The bathroom was very nice and... More

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See 4 more reviews by senorwoody for London
Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review
14 May 2013

Dear Guest Thank you for taking the time to complete such a detailed review of your recent stay at our hotel, I am pleased to read that you had an enjoyable stay with us. I would like to thank you for the wonderful feedback you have provided with regards to the cleanliness and comfort of the room and I was... More

 
 
BEST WESTERN The Cromwell
BEST WESTERN The Cromwell
3.5 of 5 stars 565 reviews
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Hotel Summarization (Beta)

What travellers say

  • “Very clean” (21)
  • “Gloucester Road tube” (11)
  • “Natural history” (11)
  • “Great location” (8)
  • “Front desk staff” (6)
  • “Tube station” (5)
  • “Friendly and helpful” (4)
  • “Flat screen TV” (3)
  • “Gloucester road” (3)
  • “Picadilly Line” (3)

What travellers search

  • hotel best western cromwell londres
  • bw cromwell hotel london

Additional Information about BEST WESTERN The Cromwell

Address: 110-112 Cromwell Road, Kensington, London SW7 4ES, England
Region: United Kingdom > England > London > Earls Court
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Room Service Wheelchair access
Hotel Style:
#256 Luxury Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Traditional hotel with multilingual staff; housed in 19th century Victorian in Kensington, near Hyde Park. ... more   less 
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Also Known As:
Best Western The Cromwell Hotel
Best Western The Cromwell Hotel London
Best Western London
London Best Western

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BEST WESTERN The Cromwell
110-112 Cromwell Road, Kensington
London SW7 4ES
England
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