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BEST WESTERN The Cromwell

4.0 of 5
110-112 Cromwell Road, Kensington, London SW7 4ES, England
Hotel amenities
Ranked #312 of 1,067 hotels in London
4.0 of 5 stars 450 Reviews
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450 reviews from our community

What travellers say about this hotel
  • Very clean(11)
  • Gloucester Road tube(10)
  • Natural history(10)
  • Front desk staff(6)
  • Flat screen TV(5)
  • Ground floor(5)
  • Great location(5)
  • Friendly and helpful(4)
  • Rooms are small(3)
  • Would definitely stay(3)
Traveller rating
    109
    215
    72
    30
    24
Only show reviews for Family (30) | Couples (143) | Business (57)
Date Rating
Andrew40
Edinburgh
Contributor
11 reviews
11 helpful votes
3 of 5 stars Reviewed 10 February 2012 NEW

Excellent location - I was attending evening function at Natural History Museum. Initially allocated room on 5th floor - I asked if there was a lift "only to the 4th floor". I asked for another room - offered Lower Ground. Settled for room on 3rd floor. Very small, with bad drains smell in toilet (not uncommon in London hotels). Room... More

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Gogogaijingirl
Newcastle-upon-Tyne, United Kingdom
Contributor
18 reviews
13 helpful votes
3 of 5 stars Reviewed 2 February 2012

I stayed here for a couple of nights for work. The reception staff were friendly and polite. My room was ridiculously small though - I could hardly get a small suitcase in, there was only about a foot and a half of space around the bed and I couldn't get the chair out from the dressing table without a struggle... More

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Nichola Ristow, General Manager at BEST WESTERN The Cromwell, responded to this review
10 February 2012

Dear Guest, Thank you for your feedback regarding your recent stay with us. I was delighted that you found our team to be friendly and welcoming. With regards to our room size, unfortunately our room size does vary within the hotel due to the layout. Why not try our executive bedrooms on your next stay with us. These rooms are... More

gregjw
Europe
Top Contributor
53 reviews
15 helpful votes
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

although the first impression upon arrival was a very good one, the devil was in the details; everything was clean and working properly, no complaints there, but it's the little things that disappointed, like the staff, that was predominantly Eastern European or Spanish speaking; it was hard to understand what they were saying and they lacked the finesse of the... More

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Nichola Ristow, General Manager at BEST WESTERN The Cromwell, responded to this review
6 February 2012

Dear Guest, Thank you for your feedback regarding your recent stay with us. Your comments are important to us and we value your feedback. We employ staff from all nationalities in order to aid our guests that do not speak English. I have taken your comments on board and I shall be looking at improving this area with regards to... More

zorba74
London, United Kingdom
Senior Reviewer
6 reviews
1 helpful vote
4 of 5 stars Reviewed 21 January 2012

Location is good, several tube stations within walk-able distance and situated in an affluent area of London. Check in was smooth and easy, staff were friendly and helpful. Rooms very clean and modern, Bathroom also spotless, A bit on the smaller side, but that's London for you. I got this on a deal ( double room for £ 80) which... More

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Nichola Ristow, General Manager at BEST WESTERN The Cromwell, responded to this review
27 January 2012

Dear Guest, Thank you so much for your kind comments and for taking time to share your views with the Trip Advisor community. It is very encouraging for us all at The Cromwell to receive such positive feedback. Due to the layout of the hotel, the room size does vary. Our Garden Executive rooms have a private balcony over looking... More

RScop
Pisa, Italy
Reviewer
4 reviews
2 helpful votes
5 of 5 stars Reviewed 20 January 2012

very nice room (the hotel has been restored 2 years ago, the new rooms are excellent). Price is also good, considering that the hotel is located in central London and the quality of the room More

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Nichola Ristow, General Manager at BEST WESTERN The Cromwell, responded to this review
27 January 2012

Dear Guest, Thank you very much for taking the time to post your review. I am delighted that you enjoyed your stay with us. The Cromwell completed a full refurbishment in June 2007. In 2009 we purchased the adjacent property which increased the size of the hotel . Our maintenance team work extremely hard to ensure the whole hotel is... More

HeidiSteen
Copenhagen
Reviewer
5 reviews
1 helpful vote
4 of 5 stars Reviewed 8 January 2012

The hotel is a 4 star hotel located near Kensington Gardens, Knightsbridge and great shopping. CLose also to Kings Road, Sloane Street and Notting Hill. The perfect location if you want to avoid the crowds at Oxford Street and Regent Street. Also close to the museum area near Brompton Road. The rooms are small - but fine. Got a room... More

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Nichola Ristow, General Manager at BEST WESTERN The Cromwell, responded to this review
30 January 2012

Dear Guest, A big thank you for taking time to record your thoughts about our Hotel on Trip Advisor. We are also very pleased that you enjoyed your stay with us. We look forward to seeing you again in the future. Kind Regards Nicki Ristow More

deleed1
Senior Reviewer
6 reviews
1 helpful vote
3 of 5 stars Reviewed 6 January 2012

Compact, clean hotel. Good value, especially if u just want a place to sleep. Small rooms. More

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Nichola Ristow, General Manager at BEST WESTERN The Cromwell, responded to this review
30 January 2012

Dear Guest Thank you for your feedback regarding your recent stay with us. I appreciate your comments and feel very proud that the team was able to meet your expectations. We look forward to welcoming you back. Kind Regards Nicki Ristow More

10PerfectDays
Vancouver, Canada
Senior Contributor
24 reviews
20 helpful votes
4 of 5 stars Reviewed 2 January 2012

Our room was really good, a little bigger than most probably as we ended up in a wheel chair accessible room. The breakfast was okay too. The room was clean and the bed comfortable which is all I have come to expect from European hotels at this price point. The location is great however. A short walk to Gloucester Station... More

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Ell1sag1
Oslo, Norway
Senior Reviewer
9 reviews
4 helpful votes
3 of 5 stars Reviewed 26 December 2011

Good location with som good breakfastrestaturant near by, so also the tubestation Glouchester Road. Cleen hotel, modern but the smallest rooms ever. Fits one queensizebed and that was it. Had a hard way to find out where we should put our suitcases, there where no room. Very little bathroom as well. I have stayed in many London hotels, and I... More

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Scott-from-Texas
Houston, Texas
Senior Contributor
27 reviews
29 helpful votes
5 of 5 stars Reviewed 24 December 2011

Got a twin room for 110 pounds per night in December, which is of course not the high season rate, but still very reasonable for the location. Just a few blocks from the V&A Museum, Gloucester tube/subway station is across the street around the corner. Staff was very helpful and there are multiple wifi points within the hotel. If you... More

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Nichola Ristow, General Manager at BEST WESTERN The Cromwell, responded to this review
28 December 2011

Dear Guest, Thank you for the feedback regarding your recent stay with us. I was delighted to read that you enjoyed your stay with us. We look forward to welcoming you back. More

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BEST WESTERN The Cromwell Also Known As

  • Best Western London
  • London Best Western
Address: 110-112 Cromwell Road, Kensington, London SW7 4ES, England

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BEST WESTERN The Cromwell
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