Wifi is $30 a day, when asked for a cup of tea while you wait for your room you will be charged excessively, it is not a nice gesture from staff for making you wait 30 min to check in. Lastly when the concierge gives you the wrong time for war horse and then blames it on an old pamphlet... More

As with other firmdale hotels the rooms are beautifully appointed and the bathrooms are superb. The hotel is right next to the Natural history and Victoria and Albert museums. The staff including the receptionists have been very responsive. The restaurant is first rate and the breakfast is one of the best in town. More

My boyfriend and I stayed here over New Years as we did last year too, and the hotel was still wonderful, in fact I would say it was even better this time around, especially the restaurant. I am such a big fan of breakfast and the choice at the Pelham is world class - eggs benedict still being my favorite,... More

I stayed at the hotel on the 22nd till the 23rd. It was a very short business stay and my first time coming here. At first, I wasn't too sure what to think of this hotel, would it be clean? My room smelling fresh? Nice view? etc... At Check-in, there was a lovely little lady who greeted us as soon... More

My partner and I stayed at the Pelham for one night over New Years Eve. The hotel is beautifully designed with traditional and modern elements blended together very eloquently. The room that we stayed in was very well configured with everything in the right place. The brunch in the morning was also great value for money and of a good... More

Perfect location for V&A and Harrods. Modern flowers,sumptous fabrics in lounge ( with well stocked honesty bar). Room was reasonable size, designer decorated with small but functional bathroom. Concierge was welcoming and helpful. The only reason we would not return was the surly attitude of the girl on Reception. Busy on PC, no eye contact or smile, we had to... More

I travel to London often and I cannot begin to reccommend this hotel for its top to bottom excellence. Rooms are big, beautiful, immaculate and extremely comfortable. The concierge Zhenia gave us oustanding customer service - so outstanding that I am writing the hotel manager about his flawless service, which is quite rare these days. The style of the hotel... More

I stayed at the Pelham for about a week over Christmas. The staff are fantastic, the rooms are great and the location is perfect. I had stayed here many years back, and the Pelham, while wonderful then, is just perfect now. The attention to detail is remarkable, and my family indicated that the staff were fantastic when it came to... More

I stayed The Pelham during New Year 2011/12. This is a luxury boutique hotel that in my opinion far exceeds the experiences you get at the larger 5-star hotels. The Pelham has a personal touch in everything, and evidently a lot of thought is put into the small details which make you feel special and welcome at the hotel. Location... More