Well - the hotel is in need of a good renovation job - but to avoid being completely negative: the staff are some of the friendliest and most helpful we have met in London hotels. Its very clean , near Paddington station and underground so you can leave luggage ready for quick pick up, daily newspapers in reception and the... More

well, before I booked this hotel I checked their web- nice pictures, looked renovated and average. I also checked tripadvisor of course- somebody sayd 'do not believe the whiners'... I decided to try as I am a travel agent myself and our clients often use hotels of approx the same price category and the same location (near Paddindton station). I... More

we arrived for a christmas beak !!! outside and the entrance looks grand , we were given our first room which was in the attic as you walk around the corriders there is a terrible stench of stale smoke and dirt i complained and with a bit of hestation i was offered another room which was dirty ,damp running up... More

Staying in London overnight to see a show. Got a good deal on rail hotel and show. This was the hotel. Great looking exterior, reception looked good, very peaceful. Reception staff were very helpful when we asked if we could leave luggage there while we took a walk and had lunch. They suggested a few places to go and eat... More

I have just come back from a weekend stay. We had a hotel and show deal. When we were allocated our first room, we were pleasantly suprised considering all the reviews, was very clean and ok, quite stayable. My friend then sat on her bed and unbelievably one of the legs was missing. I rang reception and advised them of... More

We had a great stay. The staff were very good ,nothing was too much trouble for them. The room was a little tired but very clean, I would stay here again when in London . More

stayed over the weekend to see a show as other reviews have written, the hotel gives a very false impression, excellent on the outside, entry foyer very nice, bar pleasant. Shame about the room, I have stayed in many hotels for work and pleasure, but this is I'm afraid a complete disappointment. Our room was on the top (attic) the... More

My colleague and i stayed here for one night, due to us working in the area.We request to stay in the area as it is good for places to eat and drink, shops etc.This hotel looks good when you enter the reception area, but, goes downhill from then on.When we got to our room my mate warned me about the... More

We had this cheaper then average on laterooms.The staff were pleasant when we arrived and the room was clean although in need of a bit of tlc. We had come to see a show and the staff advised they coul book a taxi to take us.This was not the case because when they rang a taxi they could not do... More