Nice clean room hard but strangly comfortable room. Really though its the level of customer service was to put other hotels to shame. All Foriegn staff but they really knew what they were doing. Attentive at all time hard working and apologetic when they were unable to serve you immediately. The Hotel was busy but felt well treated but always... More

We knew the hotel was large with 650 bedrooms but at no time do you feel you are in a bed factory. All the Reception staff were friendly, efficient and knowledgable and with a little bit of sweet talking we did manage to get our room quiet quickly even though there had been a busy check out. Our room was... More

Our family was supposed to stay in this hotel for 1 day only (May 5, 2013), but our stay in London got extended 'cause our 3 carry-on bags got stolen inside this hotel's luggage room ON OUR FIRST DAY IN EUROPE. Imagine the horror for Europe first-timers like us. We arrived earlier than the check-in time and we only had... More

We stayed in this hotel before and after a coach tour run by Cosmos group. We did noticed a lack of English but we were able to get things organised enough for us but did wonder if this caused issues for other travelers. I could not get over the fact they do not do a family or 3 person room... More

I stayed at this hotel as part of a week-long coach tour of Britain; reservations and payment were made by the Cosmos/Globus vacation group. As with another Novotel in which we stayed while in the UK, this hotel suffered from a lack of English speaking staff at reception and in the dining room. Front desk could handle the basics with... More

Let me start with the positives. The staff was great ... reception, bar, restaurant ... they were all very helpful and friendly. I had breakfast, lunch and dinner there at various times during my stay and it was great. Also, nice computers in the lobby although you have to email your boarding pass to a hotel email address to have... More

A lovely property with clean spacious rooms. Breakfast has a wonderful selection to please even the fussiest person with lovely attentive staff. Very close to the underground for transport to see the sights & nice pubs nearby for meals. The only grumble I have is Internet isn't available in the rooms, only in public areas, quite mean I think as... More

Never though I would actually like a Novotel Hotel, but London is so very expensive, we thought we had to drop our standard. Finding it was easy, car parking is very expensive but once we had unloaded the car, we parked in a side street for the weekend which is free Friday evening til Monday morning. The desk staff were... More

This was very much a functional stay when I was down in London for business in Hammersmith. This hotel from the outside is massive and inside it did feel a little like an airport lounge. It's a new building and so is quite trendy inside. There is a restaurant, bar, shop and gym on the 1st floor. The room itself... More