We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel London West

4.0 of 5
One Shortlands | Hammersmith International Centre, London W6 8DR, England (Docklands / Canary Wharf / Isle of Dogs)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Special- Early Breaks
Novotel London West
Ranked #339 of 1,081 hotels in London
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices
* We search the top travel sites for the best price
Booking.com Expedia.com Hotels.com
and 10 more sites!
Traveller Reviews
Room Prices
Write a Review

1,240 reviews from our community

Traveller rating
    259
    576
    283
    90
    32
See reviews for
Families
377
 
Couples
244
 
Solo
117
 
Business
305
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Auckland, NZ
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 22 May 2013 NEW

This hotel is tolerably well located being a short walk from the Hammersmith Tube Station. It is modern, clean and the breakfasts are very good, though a trifle overpriced. We were initially given a room on the 9th level. This turned out to be very noisy indeed by virtue of faulty or badly maintained airconditioning equipment on the roof above.... More

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW via mobile

Nice clean room hard but strangly comfortable room. Really though its the level of customer service was to put other hotels to shame. All Foriegn staff but they really knew what they were doing. Attentive at all time hard working and apologetic when they were unable to serve you immediately. The Hotel was busy but felt well treated but always... More

Was this review helpful? Yes
Yorkshire
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

We knew the hotel was large with 650 bedrooms but at no time do you feel you are in a bed factory. All the Reception staff were friendly, efficient and knowledgable and with a little bit of sweet talking we did manage to get our room quiet quickly even though there had been a busy check out. Our room was... More

Was this review helpful? Yes
EdwardHobson, Director of Sales at Novotel London West, responded to this review
22 May 2013

Dear Sir / Madam, Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein. We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests;... More

Manila, Philippines
1 review
2 of 5 stars Reviewed 21 May 2013 NEW

Our family was supposed to stay in this hotel for 1 day only (May 5, 2013), but our stay in London got extended 'cause our 3 carry-on bags got stolen inside this hotel's luggage room ON OUR FIRST DAY IN EUROPE. Imagine the horror for Europe first-timers like us. We arrived earlier than the check-in time and we only had... More

Was this review helpful? Yes
Cummins, South Australia, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 21 May 2013 NEW

We stayed in this hotel before and after a coach tour run by Cosmos group. We did noticed a lack of English but we were able to get things organised enough for us but did wonder if this caused issues for other travelers. I could not get over the fact they do not do a family or 3 person room... More

Was this review helpful? Yes
Thornhill, Ontario
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW

I stayed at this hotel as part of a week-long coach tour of Britain; reservations and payment were made by the Cosmos/Globus vacation group. As with another Novotel in which we stayed while in the UK, this hotel suffered from a lack of English speaking staff at reception and in the dining room. Front desk could handle the basics with... More

Was this review helpful? Yes
Ponte Vedra, FL
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 17 May 2013 NEW

Let me start with the positives. The staff was great ... reception, bar, restaurant ... they were all very helpful and friendly. I had breakfast, lunch and dinner there at various times during my stay and it was great. Also, nice computers in the lobby although you have to email your boarding pass to a hotel email address to have... More

Was this review helpful? Yes
Hobart, Australia
Senior Contributor
38 reviews 38 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 13 May 2013

A lovely property with clean spacious rooms. Breakfast has a wonderful selection to please even the fussiest person with lovely attentive staff. Very close to the underground for transport to see the sights & nice pubs nearby for meals. The only grumble I have is Internet isn't available in the rooms, only in public areas, quite mean I think as... More

Was this review helpful? Yes
See 3 more reviews by TassieAusssie for London
EdwardHobson, Director of Sales at Novotel London West, responded to this review
14 May 2013

Dear Sir / Madam, Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein. We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests;... More

Malaga
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 May 2013

Never though I would actually like a Novotel Hotel, but London is so very expensive, we thought we had to drop our standard. Finding it was easy, car parking is very expensive but once we had unloaded the car, we parked in a side street for the weekend which is free Friday evening til Monday morning. The desk staff were... More

Was this review helpful? Yes 1
EdwardHobson, Director of Sales at Novotel London West, responded to this review
14 May 2013

Dear Sir / Madam, Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein. We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests;... More

Glasgow
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 12 May 2013

This was very much a functional stay when I was down in London for business in Hammersmith. This hotel from the outside is massive and inside it did feel a little like an airport lounge. It's a new building and so is quite trendy inside. There is a restaurant, bar, shop and gym on the 1st floor. The room itself... More

Was this review helpful? Yes
 
 
Novotel London West
Enter dates 1 night 2 nights
 
Ibis London Earls Court
Great value on a similar hotel
London, England
3.5 of 5 stars 1,507 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in London
Family-friendly
base2stay Kensington
base2stay Kensington 4.5 of 5 stars 1,810 reviews
Romantic
Park Plaza Westminster Bridge London
Park Plaza Westminster Bridge Lo... 4.5 of 5 stars 3,506 reviews
Good for business
Doubletree by Hilton Hotel London - Westminster
Doubletree by Hilton Hotel Londo... 4.5 of 5 stars 2,631 reviews
Near the beach
Arosfa
Arosfa 4.5 of 5 stars 946 reviews
Show Prices ABS:HotelCheckRates-d189735?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1657415?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d275581?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d209146?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Travellers also viewed these London hotels
Holiday Inn Express London - Ham... 4.0 of 5 stars 411 reviews Ibis London Earls Court 3.5 of 5 stars 1,507 reviews Novotel London Tower Bridge 4.0 of 5 stars 1,248 reviews Novotel London City South 4.0 of 5 stars 1,006 reviews
Show Prices ABS:HotelCheckRates-d242713?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d192139?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d199157?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d273194?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 1,081 hotels in London, ranked by popularity

Been to Novotel London West? Share your experiences!

Write a Review Add Photos Add Videos

Hotel Summarization (Beta)

What travellers say

  • Very good(30)
  • Hammersmith tube station(13)
  • Free internet(10)
  • Breakfast buffet(8)
  • Great location(6)
  • Room service(6)
  • Air conditioning(5)
  • Buffet breakfast(3)
  • Business hotel(3)
  • Executive room(3)

Additional Information about Novotel London West

Address: One Shortlands | Hammersmith International Centre, London W6 8DR, England
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , Hammersmith / Fulham
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#209 Luxury Hotels in London
#248 Family Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Ideally located for easy access to all of London’s key business districts, as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the UK.This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meeting and event facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Cheap Tickets, ACCOR, HotelsClick, Agoda, Otel, Olotels, Priceline, Venere and Tingo so you can book your Novotel London West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London West Hotel London
Novotel London West Hotel
Accor London West
Novotel London
London Novotel

Owners: What's your side of the story?

If you own or manage Novotel London West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Novotel London West
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices