Right, first of all lets be honest about what this hotel is. It is a large, simplistic style hotel offering all the basic needs of a traveller. My boyfriend and I stayed here for one night and found the staff friendly and helpful and the overall place felt comfortable. We had a room on the fourth floor which looked over... More

This hotel is disgusting, we checked into our room only to find dirty bedding, pubic hair and head hair in our beds, beds like childrens beds , demanded a change of room, 2nd room not that much better, bedding again dirty, water in shower didnt drain away due to limescale and dirt in plughole, carpets vile, cooked breakfast served on... More

This hotel was a disaster. We booked a double room and got a room in the basement which was so tiny that there was even no space to open a luggage. The window did not close, there was no hot water. Staff was rude and after we demanded to change the room it took as a lot of time to... More

I booked a room in November for my daughter and her cousin as the hotel is well located and the deal was good. However, the location is the only positive about this hotel. Already when they arrived to the hotel my daughter phoned due to some "problem" with the booking and a very unfriendly receptionist. My daughter could not carry... More

The room was in the basement of the hotel, near the lift. It is hard to sleep. Breakfast disaster.The only good thing is the proximity of the metro. More

We stayed there for two nights earlier this week and couldn't be more happy with the hotel. The hotel is located in a hotel area, about 10 minutes walk from Bayswater underground station. The location is very convenient, Whiteleys shopping center, Tesco Metro & Express, Mark & Spencer (inside Whiteleys), restaurants (there is like six chinese restaurants) and souvenir shops... More

Me and my boyfriend stayed here last weekend and after reading the reviews we were really dreading it but I can honestly say it's not THAT bad. Yes it is dated and basic but if you are just going to London to sight-see and need somewhere to sleep then it is perfect- it's about a 5 minute walk from Bayswater... More

Apart from being well located and cheap (caught a special booking deal online), I can hardly find any advantage of this hotel. It is disgustingly dirty, the staff doesn´t care about anything at all. Watch out as they have rooms in the street level (semi-basement)....no wifi, no daylight there, be careful! More

my granddaughter and i went to london and stayed here,lots of bad reviews but old enough to make up my own mind,didn't pay ritz prices so wasn't expecting ritz standards,excellent location,friendly,helpful staff,clean room,breakfast was adequate,we WIIL go there every time we are in london, More