Staff ok - but blah. Rooms tired, Noisy - Creaky floors Musty smells. Poor Value - Would try the Holiday Inn Express next time. More

Every room is different. You don't get the feeling of being in a beehive like in modern hotels. This one truely makes you feel as if you are at home in a grand Victorian house. The staff are ALL exceptionally polite and helpful. It is so central and yet so quiet and it is impecably clean. They must have just... More

I was particualy worried about stay at this hotel having read the reviews but myself and my partner thoroughly enjoyed our stay and could not find fault. The staff were very attentive, the room was clean and spacious and the hotel itself is in an excellent location. We will return with pleasure, thank you for a wonderful stay. More

Stayed here for 2 nights. Staff very pleasant on arrival. Room a little tired. We had difficulty with the shower but the staff reacted immediately and we changed rooms. We had breakfast and it was very good value. Quality was good and served by pleasant staff. Location was good for our needs. Would stay here again. More

A stay at the Best Western Swiss Cottage is like a journey into 1978. This is just how staying in English hotels used to be in those days. OK, £85 is not a huge amount to pay for a hotel in such a good location - right there by Hampstead Theatre and the Central School of Speech and Drama, right... More

I stayed in this hotel for a week with my husband and a 4-year-old daughter. We thoroughly enjoyed out time there. We booked a family room and were given a suite of two bedrooms - very useful with a child. The location is perfect (right next to the underground, close to shops and buses, yet very quiet and residential) and... More

No-one at the hotel bothered to ask me if I had enjoyed my stay, so I am giving my feedback here instead. I stayed one night in Room 15, a single room. It is a long narrow room, described by front of house chap as a "garden" room but most people would call it a basement room, accessed by climbing... More

The location, next to Swiss Cottage tube station, is excellent. You are close to the 02 centre, good restaurants on England's Lane and some good Indian and Chinese north on Finchley Road (which is very busy). The hotel is not purpose built, and interesting if you want to experience a more traditional English-type hotel from years ago. The rooms are... More

Will keep this to the facts. Arrived at 1500 on a Friday with no where to park, had to leave th ecar running outside on double yellows to go and ask where the car park is to be met by some funny looks and finally someone acknowledging me to ask what I wanted. 'I was hoping to check in and... More