I phoned this hotel directly to cancel a booking 6 days in advance. After several phone calls, they eventually offered me a 50% reduction on the room fee (1 night - £44.50) even though I will not be able to stay there. They told me several things I know were slightly misleading regarding my booking, and I clarified these with... More

What a great little treasure this is. Location great for museums, Royal Albert Hall, Hyde Park and more. If you don't mind travelling on the underground this is a good choice - Piccadilly Line straight to Heathrow or to West End or Kings Cross. Very clean and modern. Staff were friendly. Good security. Well lit location on main road with... More

We booked this hotel for a visit to the Chelsea Flower Show. The hotel was very easy to find and only a short walk from South Kensington tube station. Ideally positioned also for visiting the Natural History Museum (just across the road). The staff were very friendly, polite and helpful and the hotel was very clean. The room also was... More

Ideal location for out-of-townies wanting to enjoy an evening at the Royal Albert Hall without worrying about the last train home. The RAH is just a 15 minute stroll away. Friendly and helpfull staff. Prices were reasonable for the area, when booked on line a few weeks in advance. Room was small, reasonably clean - just some old train tickets... More

Got luck staying at this hotel for couple of nights, as i was given a special need room, so it was more spacious than the rest of the rooms. Location is fine, need some wall to reach underground. Rooms are in general small but comfortable beds and good heating system. Didnt try their food as i wasnt encouraged from traveller's... More

Excellent location. Staff polite. The room was extremely small and the bed was situated up against the wall and my husband kept banging his elbow. In spite of this, we slept well. Television didn't work terribly well, intermittent signal . Couldn't use the sink as the plug was stuck. Room was reasonably clean. If they spent as much money on... More

The hotel room was tiny, the small double bed just about fitted in the room. Room was in basement with noisy air conditioning fans / ventillation outside window that was on 24 hours. Room was very clean and nicely decorated. Friendly staff

Hotel is in an ideal location - right opposite Natural History Museum and a 3 minute walk from Gloucester Park Tube station. Very clean with friendly and helpful reception staff. I booked a single room and was dreading having to sleep in a tiny bed but it was actually closer to a queen size . Very good value for money

This hotel is in a great location, especially if you are going to the Royal Albert Hall as we were. Reception staff were very helpful asking us if we were going to the Albert Hall and making sure we knew the way. Reception area was very clean and tidy with a lovely fish tank. We were given keys to room... More