Our stay here was a surprise by my partner for my 40th birthday. On arrival we were upgraded to an executive room which to my surprise had a 'cake' made from a tower of towels and an assortment of cakes on a slate and a bottle of wine !!
The room was excellently appointed , if a little small ,...
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One of my favourite hotels in London. Short trip on underground out of London to Holland Park or Shephard Bush.
Check-in always super fast.
Free wifi for honours members.
Executive lounge very good, staff always very pleasant and attentive.
Room reasonable size and good for
London. I would prefer a shower unit, rather than bath/shower. Water pressure is not too...
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good location as near the city, food was good and rooms were alright. would come again
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Dear Guest,
Thank you for you kind review of our hotel. We have recently gone through a renovation of many of our rooms and appreciate you realizing the difference. We hope to welcome you back very soon to the Hilton London Kensington.
Thank you,
Kensington Care Team
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one of my favourite hotels in London.
great reception, good lobby area and snack bar
restaurant good
location good, near underground and shops.
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Dear Guest,
Thank you very much for your kind review. It is great to hear that we are one of your favorite hotels in the city and we appreciate your continued loyalty. We hope to see you again soon!
Thank you,
Kensington Care Team
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Just checked out this morning. The property was pretty typical of other Hiltons in the area - rooms were okay (not great), executive lounge was fine, food was decent. The biggest complaint was that the internet was completely unreliable so if you need to be connected, this is not the place for you. I spoke to the manager and she...
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Dear Guest,
Thank you very much for taking your time to review our hotel. It is good to hear that you were taken care of by our manager after you experienced problems with the internet. We are working hard to adjust to a new internet system and hope that we are now caught up. I am glad that you enjoyed...
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While not in the centre of all the activity of Central London, this is an easily accesible property to most of what London has to offer at a more reasonable price compared to hotels more centrally located.
This hotel is along a main thoroughfare for buses (the bus stops in front of the hotel) and a few blocks away from...
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Dear Guest,
Thank you very much for your kind review of the Hilton London Kensington. We appreciate your loyalty and hope to welcome you back very soon.
Thank you,
Kensington Care Team
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I was a bit sceptical about this hotel concidering the mixed reviews here. Luckily most of the negative reviews were put to shame Stayed at this hotel over the weekend. As a Hilton gold member I was happy to be upgraded to a de luxe room. The room looked modern, and was nicely decorated. The beds were fantastic, and the...
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Dear Guest,
Thank you very much for taking your time to review our hotel. I am sorry to hear that our Front Office team was less than satisfactory. I have passed your comments on to our Front of House Manager and he will be discussing it with his team. I was glad to hear that you did enjoy the other...
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The hotel was great. Good price because I booked it with HH Honors weekend rate. The room was spacious and clean, very quiet and a comfortable bed. I did not use the ammenities because I was visiting friends on Holland Avenue but everthing else about it was just great.
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Dear Guest,
Thank you for taking your time to review our hotel. I have shared your comments with my team and we hope to welcome you back to the Hilton London Kensington very soon.
Thank you,
Kensington Care Team
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We selected the hotel based on the central location, and a good description.
We had a friendly and nice welcome in the reception.
The hotel seemed pretty worn out in the hallways, and could definitely need some renovation here and there (especially in the elevator area). However, the room was very spacious and with large windows that made the room...
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Dear Guest,
Thank you for your review of our Hotel. I have passed your comments on to our Food and Beverage Manager and our Front of House Manager and they will discuss your comments with their teams. The hotel is not undergoing any renovations at this time and I am not exactly sure what the noise on the sunday morning...
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My husband, son and myself stayed in this hotel last year for a couple of nights and had a very pleasant stay in a lovely room, so we booked for my mum and Dad to stay here for 2 nights on 3rd and 4th Feb for my mums birthday. They have come home absolutely raving about their stay. In my...
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Dear Guest,
I am very happy that you have stayed with us twice in the last year and both times we were able to exceed your expectations. I have shared your comments with several members of staff and all of them were excited to hear that you parents enjoyed their stay are that we were able to help in making...
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